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February 2024 by Lori Cuene
Malcolm was exceptional! I walked in a frazzled mess, unable to figure out some issues with a new phone and he solved all our problems, going above and beyond to make sure the phone worked, and answered all my questions. He even checked our wireless plan to make certain we were receiving the best deals. Very professional, kind, patient, friendly, helpful and compassionate. I highly recommend this store and Malcolm! Thank you so much for an outstanding customer experience!
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October 2023 by Mark Schelde
Thank you Mark and Ottley for taking great care of my AT&T iPhone screen saver ... strongly recommend going to this store with great customer service and easy parking!
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October 2023 by Micah Buyuccan
I had come in to try and resolve an issue, transfer services from Verizon to AT&T, and pre-order the new Pixel 8 Pro. The guy who "helped" me, Mark, basically turned me away and told me to come back when the phones were available in store. Umm... So anyway, I went to the Fridley location right after this and the employee there (lovely woman named Sammie) helped me above and beyond. Mark didn't even try. Take your services to the Fridley location instead. Most of the good reviews for this store are for employees that have now transferred to the Fridley location, including Sammie.
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June 2023 by Shue Vang
Amber was amazing!! She have helped out me and my sister on saving big money on our phone bill. Amber had such an amazing personality and great customer service! AT&T got our backs!!
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May 2023 by Ronnie M
I have a full-time job and drive part-time for Uber. I warn all my fellow Uber drivers about this place. Never go here for Uber inspections or any service. They are Rude, unprofessional and scammers!
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May 2023 by Olivia Lee
Samantha was amazing! She was able to multitask and assist multiple customers while being the only employee in a busy store. She put customers before her own lunch break. I hope this isn’t a regular occurrence for her and that she has the help she deserves.
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February 2023 by Matt Ansaripour
Very professional, great location, got me out of the store quickly without any extra stress. Thank you!
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December 2022 by Michelle Kelley
Samantha helped me the other day and was so wonderful! Decided to change from Verizon and ended up saving nearly 100$ a month (we are a family of 4). Should have totally came in sooner!! ??
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December 2022 by Sandy Smith
Samantha was awesome! Very knowledgeable and extremely helpful! Highly recommend!
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December 2022 by Tim Baker
Samantha was a great she help me and my family save hundreds thank you! ?
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November 2022 by Christa Weiler
Closed early no notice, knocked on the door at 6:45 and sales person would not help. Very terrible customer experience will not be back.
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July 2022 by Rebecca Hopkins
Wonderful new manager, Quinn. He was straightforward and had clear answers. I didn’t feel upsold.
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July 2022 by DIANA SIGETY
Very helpful and courteous with good help and understanding of my problem. Didn't insinuate that it was the " operator" in any way. Thank you.
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June 2022 by Francesca H.
The new manager is a huge improvement. 10/10 was very helpful and direct. I felt like I was getting help for what I needed, and clear answers on questions.
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April 2022 by Patrick Schmitz
I was in minneapolis for a short while to visit my daughter and buy her a phone on 4/7/22. Because of our tight schedule and knowing how busy AT&T stores can get, I scheduled a private appointment with a sales rep for 2 pm. When my daughter and I arrived at 2 pm, the sales rep was with a customer and said he’d be right with us. After waiting 15 minutes, I politely asked him about how much longer we could expect and showed him our 2 pm appt confirmation from AT&T. He said, “no one told me about it” and said it would be another 30 minutes as there was another two customers he needed to work with first. The sales rep didn’t apologize or seemed to care about our scheduled appt.I called another AT&T store (The Roseville one about 10 mins away), talked to a sales rep there and asked if we could come in 10 mins. She said “absolutely” and took my name down. We arrived there, she immediately met us with a smile, set up our new phone and we were out of there in 15 mins.I understand if the Sales rep at the Columbia Heights store never was notified of our appt, that’s AT&T’s fault. But once he was aware of it, he should have made an effort to work with us or at least apologize.I suggest not using this AT&T store and using the other nearby ones in Roseville or Fridley.
