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March 2024 by Andrew Ekstrom
Pierre and his staff were insanely patient! Great to work with.
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February 2024 by Cass V
When I returned a phone I never even turned on they some how never canceled my phone plan too? So of course I got charged for a phone plan I’ve never even turned on in my life. Nice inconvenience.Thanks
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January 2024 by Matthew Wagner
Pierre was friendly and dedicated as he helped me switch to a new plan, phone, and number. He took time with us to explain what to expect and made sure that we were well taken care of. Having been to many an AT&T, I would strongly suggest visiting Pierre at this location. His professionalism and kindness went above and beyond the typical retail experience. Thanks Pierre!
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January 2024 by Lacey Reimnitz
Exceptionally poor customer service. I spoke in-store with two different service members on two separate occasions, neither of which were they able to answer questions or solve problems regarding to upgrading a device. Service member ordered the incorrect device, then proceeded to attempt to charge me for their mistake and gave me information that they could not follow through on.
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December 2023 by Levi Joy
Antonio at Lake St Store was incredibly helpful, gave excellent information, and made the process easy!
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October 2023 by Alyssia Paskvan
I have had service cut off by At&t and unable to reconnect either online or over the phone, Pierre helped me out immediately and was so nice and affirming. Originally, when I called customer service to get my phone line back up and running I was told I had to send a government issued form of ID to an email address and they would get back to me within a few hours or days. It seemed very suspicious and I'm so glad I didn't do that and went into the store and saw Pierre instead.
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October 2023 by Sammy C.
My experience with the store reps was amazing! I got a newer IPhone model that hadn't been updated to the new IOS, so it took forever to do the data transfer and update. They were so knowledgeable about what could make the process faster (and ultimately did) and kept me company while we waited for it to update. I was in the store for a couple hours, but I honestly didn't mind because they were so friendly!
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October 2023 by Saida Yassin
I came in concerned that my phone had malfunctioned. The team was able to fix the issue, were helpful, knowledgeable and also took the time to fix my camera protector. Excellent customer service! . Appreciate all the help I received by Pierre.
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October 2023 by Dan Peters
This store is terrible. Been here multiple times with the employees thinking they know what theyre doing and trying to help me but in the end costing me more money and not doing what they said they would. Go somewhere else.
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October 2023 by Trish Buckingham
We went to the store on Lake Street and the associate Pierre was very well to us. I would highly recommend this store it was clean they were very friendly
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August 2023 by Lolly Foy
Pierre was amazing! I literally dropped my old phone in the ocean and lost it. I didn’t know some of my pass codes so I couldn’t access anything on my own. Pierre helped transfer my old number to my new phone, got me back into my email and saved my life!
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July 2023 by Saint Paul Bunyan
Helped us deal with some otherwise frustrating issues. 5/5 service especially store manager Erik, very helpful when phone customer service was not
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May 2023 by Richard Neuner
Great service in helping me resolve a billing issue. Sirio and the team went above and beyond to get a problem resolved and adjusted my plan to avoid trouble in the future…for less money! Thank you!
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May 2023 by San Oka
I had Amanda helping me today and 100000/10 would recommend!! She was so sweet and helped me pick out an apple watch i got 2 one for me and one for my mom for mothers day!! Amanda was so sweet and kind definitely a good person to have help you! She blew me away with her amazing customer service! Amanda if you see this just know you were amazing and keep up the amazing work!
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May 2023 by Destiny M.
I had Amanda helping me today and 100000/10 would recommend!! She was so sweet and helped me pick out an apple watch i got 2 one for me and one for my mom for mothers day!! Amanda was so sweet and kind definitely a good person to have help you! She blew me away with her amazing customer service! Amanda if you see this just know you were amazing and keep up the amazing work!!
