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May 2024 by Jeannette W
Just sat in the lobby area for half an hour (with two other customers waiting also) and no acknowledgement from any bank employee. Need better signage if I was supposed to line up for a teller or sign in somewhere. I just wanted to ask some questions about the transfer of power from one Board Treasurer to a newly elected Board Treasurer.
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April 2024 by Kelly Miller
I’ve called three days in a row to make an appointment with a notary if they have one. No one ever answered the phone. Ever!!!! I’ll take my business elsewhere.
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March 2024 by Timothy Schwartz
Went to the ATM at this location attempted to withdraw funds ATM processed transaction without distributing funds then gave an error message. When I tried to go to another machine it stated that the other machine had indeed processed the transaction and I could not make another transaction! I want this corrected or you have stolen my money! you can view your surveillance tapes whatever you need to do but I will not pay for a transaction I did not receive! Terrible place!!!!
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March 2024 by Karol Schulenburg
Sorry excuse for customer service. I went to get cash to travel to a country that will not take ripped, written on or really worn bills. I explained to the teller and she snapped at me that she couldn’t possibly have time to sort through the bills to accommodate that. I was the only customer in the bank at the time. Ummm the person I’m traveling with has done this at her bank multiple times with no issues. The tellers attitude was really poor. I was polite and don’t feel I deserved the response I received.
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February 2024 by Donald Froelich
Very high qwalty bank
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February 2024 by Allison Wagner
If I could give this place zero stars I would. The manager Jess has no customer service experience. She just stands there and looks at you like you grew another head then doesn’t take any accountability for miscounting money. The lady with the glasses and the guy definitely also have attitude and don’t know how to count and short me my money then get defensive about recounting the money. There’s a reason a lot people I know don’t bank at Wells Fargo and that’s because they like to put labels on customers and belittle them. I didn’t think it was that hard to count money the correct way.
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February 2024 by Easter Ehz
I have great experience in this Wells Fargo ! Very great customer service, Jessica M Drummond was helping me to reopen new account, she was truly helpful and made sure I was equipped with all the information I needed. Jessica is very patient to work with, and she offered to help me how to do a mobile deposit.
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January 2024 by Scott
This placeIs always understaffed. Waiting for a banker is a joke.
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November 2023 by B2B LLC
I would comment about the blonde manager but I see a lot of people have already commented on her horrible customer service… I will add that her behavior was very prejudice… And the encounter I had with the effeminate Caucasian male was very prejudice as well. They refused to allow me to withdraw money out of my account because I deposited a check that I did not sign on the back(even though the system already cleared the check and the money was already made available in my account) …my experience at this location was more than horrible and there’s honestly not enough words to express how they made me feel. I went into the bank as a hard working African American business owner… only to be treated like I was some criminal/scammer that had no business being in the bank… thank god I was a thousand steps ahead of them & ten times smarter otherwise I wouldn’t have been able to withdraw my money. I literally had to transfer money between my accounts in order to get my money out otherwise I wouldn’t have been able to.These two employees need to be investigated for being prejudice. They are power-hungry individuals and They are clearly working for Wells Fargo for the wrong reasons.
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September 2023 by Little Act of Kindness
This is really sad …. Waiting there almost 2 hours… only one casher men today n other Asian n Indian lady were staying window side even there is no any customers at drive through…. n one lady took break almost 20 min…. There is a long line …. They don’t care ….. keep changing the tellers ….. I think the manager needs to be improve or change at this location…. Please everyone is coming here for some reason n spending lots time …. But no one cares here …. It’s not the first time …. Happens every time I go there ….
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August 2023 by Nictothek
Just sat in there for 45 minutes waiting to have a check verified only to have a clerk come out and tell me there are no bankers there to verify them. Dumpster fire
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August 2023 by B z
I have had my Wells Fargo account for over 40 years. I am a disabled senior citizen. Yesterday I went to the drive through because I needed two rolls of quarters so I could do my laundry. I provided a WF check for $20, my drivers license, and even my WF debit card. The person behind the glass refused to sell my the quarters because some of the information on my DL was not current. I asked if I could buy the quarters off my debit card and again I was refused because she didn't have a keypad. Shame on you Wells Fargo. You need to do better.
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August 2023 by chris tenquist
The last few times I've been to the Maplewood location I've had very rude jesters and smart/Alec comments from the manager Jess or Jessie.... Don't know her full name because the tag was covered by her hair..First, I had walked in with no customer anywhere I sat down where you are normally greeted by someone and everytime I've been to this location it's a complete circus..I sat down waiting in the chair for 15 mins with the tellers and everyone walking around just looking at me.... I wasn't sure what was going on I assumed everyone was busy...People started coming in and it got busy and then someone came over and asked what I was there for after 15 mins and then told me to get in line when there was 10 people in line now vs 1 when I got there.....They told me, they were busy but yet I was watching all of them sit and do nothing for 15 mins......I was negative in my account because I was out of town and I couldn't get into a bank and I had spoke with people over the phone about the situation and they said it wasn't a issue when could you come in by? I said Friday todays Thursday. I was just about to deposit about big lump some of cash and try to start a business account.Jess walked over and was rude, because I was already a bit upset for being ignored for 15 minutes. So she thought I deserved to be treated rudely and had made a bunch of smart comments, like you should have talked to the teller, will just go up to the teller, you can do that at the atm...... but yet the whole reason I needed to be there was to talk to a banker and I was rudely denied so I left.This is the 2nd or 3rd encounter I've had with Jess and every time I get smart Alec remarks. I was told something completely different over the phone then what she said to me in person...I will think about closing my account with wellsFargo and credit card in, which I was going to pay in full and I decided to leave after being treated as such.Poor business
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July 2023 by Fartun Mohamed
Hello,Today I was at the drive thru window in order to withdraw money. Two employees made me feel very uncomfortable as they laughed, talked about me amongst each other, and looked at me various amounts of times. This is not how you are supposed to treat customers. I will never return to this location again!
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June 2023 by Keng Yang
Came in for help. They ignored us for over 1 hr and 48 mins. Other customers walks in and wants to open an account, they take them right away. My wife and was i like WOW. HOW DID THIS PLACE EVEN EXIST. Been a customer since 2006. Plus the old guy that did by the window does absolutely nothing. We watch him play with a piece of paper our whole duration there.
