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June 2023 by Anna James
Been taking my car here for over a decade. I've always felt they've been honest with me about what NEEDS to be done and what can wait. My most recent experience involved having my 17 year old car towed in when the fuel pump died. They provided me with a free loaner vehicle while my car was getting repaired. Chase was great, and kept me updated all along the way. I've also had great experiences with James and Steve in the past as well. When I went to pick up my car, an elderly woman was inquiring about the car wash in the same building. While it's an entirely seperate business from Victory, James offered to walk her over there and help her get set up with the car wash/detailing folks. He totally didn't need to do that, but he did because these folks at Victory are good people. This is why my husband and I keep coming back... everyone is kind, honest, dependable, and goes above and beyond.
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June 2023 by Amber Bowers
Brought my car in because of a severe oil leak and ended up having to bring it back a second time 2 weeks later because the oil light was flashing again. The man at the front desk when I dropped my car off was so rude I was a little taken back. I called the next day around 4pm and I'm assuming the same rude man was the one I spoke to, he informed me they didn't have time to look at my car yet and they had it since the day before around 5pm. I wasn't informed that Car Hop customers don't get the free loaner car( which is not stated on the website ) so I had to miss a day of work for them to not look at my car and be very rude and tell me they didn't have time and would get to it tomorrow because they were done for the day and it was 4pm, they close at 6pm. It was great being treated like absolute trash because I'm a Car Hop customer and the part of my car that needed attention was under warranty. It's absolutely frustrating that I had to bring my car back 2 weeks later for an issue that should have been fixed the first time just to be treated like I don't matter and fact that I had to miss work didn't matter and encounter extremely rude behavior. By reading the reviews it looks like they don't treat everyone like this I just got lucky I guess. I won't ever be going back here.
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May 2023 by Lisa Imes
They told me my car had too many miles to do a vehicle inspection for Uber. Went to Midas in maplewood and got my vehicle inspection and Uber account approved that same day. Happy driving!
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May 2023 by Praxum
Victory has helped me with my 10 year old Audi’s quiets a few times and has been great to work with.
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April 2023 by Peter Braegelmann
Update/edit: spoke with a regional manager on the phone and was able to listen to a recording of the phone call where the price of the work was confirmed -- I was wrong and misheard the total. Furthermore, it was nice to get some clarity about their billing process. Overall, the quality of work appears high -- I was just surprised that the total was so high when I came in to pay.Original:I was charged just over $1000 for the diagnosis, parts, and replacement of my front windshield wiper motor. When the front desk called to inform me of the diagnosis and confirm the total for the part replacement, I understood it to be $200-something in addition to what I had already paid ($189 for diagnosis). The bill was quite vague, listing "wiper motor" as ~$370, as well as ~$380 in labor to replace the part. Neither the time of labor required nor the specific part number of the wiper motor replaced was listed. Seems rather steep for labor. Overall, not happy with the service provided and doubt I will come back.Service: Electrical
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April 2023 by Judy Ann
Great customer service making the appointment and it was quick when I arrived. Nice waiting area with treats and drinks. Great experience all around. ThanksService: Vehicle Inspection
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March 2023 by Evan Peterson
Very impressed by the overall experience. Staff was friendly yet professional. I showed up early to my appointment and they got me in right away. The waiting area was very nice. Complimentary snacks and beverages. Comfy chairs, tv and plenty of usb and outlets for devices.
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February 2023 by Shannon Stapleton
I would highly recommend this shop. James took great care of my 2013 Cadillac ATS when I needed my breaks fixed. Thank you Victory for the great service! ⭐️⭐️⭐️⭐️⭐️Service: Auto brake repair
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January 2023 by christian
Highlights: Friendly, knowledgeable and attentive staff. Good work done right.Needed my clutch replaced. Was able to drop my vehicle off, get a rental and my car was done the next day. Much appreciated and highly recommended. Maplewood location has a nice clean lobby area as well.
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January 2023 by Dylan Ramstad
I have greatly enjoyed working with Victory Auto Service & Glass. My vehicle stalled near their shop, and James went above and beyond to get a towing truck to take my vehicle in and get checked out. James then called me with an update regarding my vehicle and the options. James has been absolutely fantastic, and I recommend Victory for your auto needs.Services: General repairs & maintenance
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January 2023 by Shee Sho
Front desk and customer service only: They used be friendly and have tow trucks company contracted with them. Whenever you need to repair your stall vehicle they will take care of everything. Unfortunately they don't do that anymore. I called in today and the person who answered the phone was a bit rude. Not going to used their serviceanymore.
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December 2022 by Michael Monio
My small business uses victory auto service for our auto repair needs. The experience is always top notch and the prices are perfectly reasonable. The fast service is critical to our business model and that is always 100% respected by their team.I stopped by at 10:30 in the morning to see when they could replace a windshield for me. Steve is the best, he promptly got me in touch with Renee in the glass department and they scheduled my car for that afternoon!Same day service with a smile, my new windshield looks great and I look forward to the next time we do business with Victory Auto!Thank you Steve and Renee!
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December 2022 by Julia Tekler
I will always recommend VictoryAuto&James to everyone who is looking for a very reputable business.Thank you James for the best service!You Rock!!Service: Auto side window replacement
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October 2022 by Twinkie Master
Overly priced, got 2 new shock assemblys for a charge of 1,300. Good work but, They got my money, now i will go elsewhere.
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September 2022 by David R.
Had a car inspection done and the guys were amazing! They were detailed and took time to talk about the issues they found.
