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March 2024 by Leah H
Decent location near a lot of other stores. Small but efficient.Mailing stuff out and doing returns is easy and quick here. Staff not to chatty but works fast.
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March 2024 by Kevin Evans
I was in the area and had to ship something out overnight. The package arrived late and when I called to ask about it the store owner assured me that UPS would contact me for a refund. I did not receive any contact and reached to the store again and was told they would file a refund request. I then contacted UPS who had no record of the request. I then went into the store in person, asked the manager to file the request for a refund. He went to a computer typed for a while, gave me no confirmation number and said I should hear from them soon. I never heard anything, so I then emailed the store and was told I did not submit the request in time. I believe I was lied to and led on by the manager so they could avoid any responsibility for the incident by delaying the refund. They said it was past the time for submitting the refund (2 weeks) despite me contacting them the day after the shipment. I don’t like to complain about businesses but this was very shady behavior and I was lied to multiple times. I’d like to help others avoid this store. Others are near by and worth the extra drive if you need to ship via UPS.
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March 2024 by Shawn Schoepp
Advertised on website that they take passport photos. Was advised in store they do not.
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February 2024 by Danielle BW
This is the fastest and friendliest UPS I’ve ever visited. I come here often and every time I’ve been here it’s always been a great experience. The entire Houa’s Team is spectacular. I highly recommend this location. They’re quick, friendly, professional, and welcoming!
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February 2024 by Robert Donohue
Houa & team are awesome
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February 2024 by Hugo Calvario
They were friendly and great attitude
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February 2024 by Bradley Larson
Was greeted by a young lady who offered to measure and package up my shipment for me. I was impressed with her customer service and made my day that much easier. Thank you!
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January 2024 by Boss Lady
The employees here are always so nice and helpful. I always get in and out quickly.
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January 2024 by L G
Absolutely the best customer service, so friendly and efficient. They are really impressive the whole team. Always welcoming with a smile no matter how crazy it gets there and the patience with people who struggle with what to do there is incredible. Thank you for all of your hard work as I’m there a lot!
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January 2024 by Gladys Jones
I receive polite and efficient service here. They can get busy at times, but the line usually moves well and I try to go outside of the typically busy periods. They handle Amazon returns very speedily too. Great location.
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December 2023 by Jessica
What an amazing experience. Even during the busy holiday season. These 2 young men worked efficiently and quickly to help everyone. 1 of them even helped me make copies. Thank you for all the help. Great store in a great convenient location
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December 2023 by Rachel McDonald
Very efficient staff, no waiting in line. Cost less than I expected with a sooner than expected delivery date.
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October 2023 by Mirela
Service is always amazing,Thank you guys for the great job you do.?
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October 2023 by Joan Vang
Overpriced. Cannot get through on the phone. I have a question about my tracking number ?I can't track itunless I can get verification of the number...I can'not happy. t read it from the receipt.
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October 2023 by Ma'am Fitz
Staff friendly, store is very disheveled looking. The store associate did not allow me to make my own copies (even though I knew how to make copies.) No prices posted anywhere: faxing, copies etc
