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June 2024 by Jason Armstrong
I test drove a Guilia this morning. Staff was friendly, accommodating, and respectful of my time. The owner even dropped in to say hi. It was a good experience. Also, that car was inspiring.
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May 2024 by Jet Ventures
Unfortunately, the service writers do not answer the phone, and it’s impossible to get a car in for service.
I guess I will take my vehicle to the other side of town! Thanks
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May 2024 by Pawan Mamidi
As a out of state buyer I'm totally disappointed with my purchase. Very poor communication and very delayed processing time. Purchased an over priced vehicle and received with missing parts. Stay away from this dealer.
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April 2024 by melissa westly
John in the service department is amazing! Initially I took my Giulia to the St.Louis park dealership (because it's closer to me) they ran the diagnostic and could only tell me they didn't recognize the codes that came up and wanted me to allow them to take my car apart to see if it was a valve on the transmission and this was going to cost over $900. Thankfully I did not allow them to do that. I made an appointment with Schmelz, when I brought the car in I explained the issues I was having and John ran the diagnostic for me. I was elated when he told me it was just the module that sat on top of the battery that was causing the issues to my car. I cannot say enough good things about this place. This is the only place I will be taking my car from now on. If I could give John 10 stars I would! I am looking forward to bringing it in in a couple weeks to get the brakes done!
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March 2024 by Troy Roberts
I just delivery of a pristine 2015 Alfa Romeo 4C with only 3k miles from Schmelz Countryside Alfa Romeo. As I live in Colorado and didn't want to make the trip to St. Paul to view the car in person, Jonathan Schmelz and his team of professionals were very accommodating and patient with my requests that allowed me to confirm this was the right car for me...and boy is it! I'm thrilled to say the least. Jonathan, thanks for playing lead role in making this dream come true.
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February 2024 by Rawle Francis
Professional, dependable and I've always left with a high level of confidence and satisfaction with their service on my Saab.
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July 2023 by Multiservicemarketing MSM#1
Not impressed , their prices are on the higher side if you have done your homework.Typical used car sales reputation is well deserved here.They laughed at my counter offer which was more in line with the KBB rate than their number.I was told they would sell it at their price yet one week later they invited me back, I declined.I've been In sales over 30 years and I would judge this as not a professional experience!
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April 2023 by M DaStradalevite
Continued fantastic, personalized sales & service staff!Trevor in sales is incredibly knowledgeable, great to work with, & stopped by to check on how I was getting along with my AMAZINGLY fun & satisfying to drive Giulia. He remembered & noticed me while I was waiting for service, 3 years after the sale! It is nice to see that this dealer has well trained sales staff with longevity in Trevor.Speaking of longevity, I always have great experiences with John in service department. Also very knowledgeable, spot on estimates of time, keeps me informed/up to date, & listens to me/my concerns. The service manager, Steve, introduced himself upon my arrival & checked in to see if he could be of any assistance during the process. He also exhibited a great knowledge base & willingness to step in, if needed.As a young female auto enthusiast, I find this dealership's continued fair/equal treatment to all people incredibly refreshing in an auto world that can still be biased (ah-hem, AR of Minneapolis don't give people, especially women the run around & play games with pricing & parts availability!)
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February 2023 by Clear Front Site
I bought my 2022 Stelvio here. That experience was awesome. They did everything they could to help me buy my first new car. Today I’m getting my first oil change. The service Department is excellent. Don’t be a schmutz, buy from Shmelz!
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December 2022 by A GV
The worst dealership to service my car of my life. They just don't want to work. Impossible to get a service appointment, nor by phone nor through their website nor through their chat nor by email.... They don't even call you back or provide any explanation, nothing. They don't even have the parts for a safety recall after 10 months. Extremely disappointed. Tired of waiting I went to Luther (St Louis Park), a whole different story. It is sad but do not waste your time with these people.
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September 2022 by Sofia Fanos
The people are great and friendly. They are very knowledgable.
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September 2022 by Chris Gibbens
Great people, great service!
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May 2022 by Marshall Nelson
Worked with Trevor twice in our car buying process. Other than the Guilia itself, he was one of the main reasons for purchasing through Schmelz Alfa. We test drove an Audi A5, Lexus ES350, Infiniti Q60, and BMW 338i and 340. All the cars are comparable to the Guilia, but we feel we got treated fairly from the first time we were test driving cars in December and again this past weekend. No pressure, good warranty and we ended up with a truly unique luxury ride for a fair price. Thanks Trevor for your patience with us.
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April 2022 by M C
Would buy again here, plus quality service treatment after the sale. My Alfa Romeo Giulia is a blast and I continue to LOVE it, every single time I drive!As to sales here: incredibly respectful experience. Vehicles were out and ready to view/drive ahead of my appointment time and we dove right in with focused attention by sales staff throughout. Thanks to the team (especially the knowledgeable and personable sales person, Trevor!) that made my purchase easy and satisfying. They were ready to meet me at my level - to educate me about the car or financing for things I did not know, explain anything I had questions on, or willing to find out - then followed through promptly. They also listened to details of what aspects were important to me as well as showed other features in line with my interests and questions - not just try to "wow" me with tech or breeze over my feedback.In the service department, I have been delighted by the communication and respect provided by the very pleasant John. He listens well to customers and instantly obtains feedback when needed. He provided accurate timeframes and updates on progress or findings.Also in service, the tech Joel has been thorough and knowledgeable! He provided an excellent technical, yet concise and understandable summary review of my vehicle service via a video link before I even picked up the vehicle.
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October 2021 by Ted D.
My experience with this dealership was extremely disappointing to say the least. I dropped my car off for a simple software update and oil change and picked it up to find a a weird grease smeared all over my center counsel and two large, parallel scratches down the back moonroof. After bringing it to management’s attention, they did a pretty thorough investigation (which I appreciated) however in the end it was inconclusive one way or the other and therefore they were not willing to take accountability for the damage. Now I am stuck with the damage to my car while management claims they’ll be improving their intake process going forward- that doesn't do me much good as the damage is done.The facts are 1) the employees claimed that I dropped my car off with grease all over the center counsel, which I know is an outright lie 2) the dealership’s service bay cameras were too low resolution and unable to see the scratches even during followup viewings- why is that my fault and how can they claim the scratches were already there? 3) It's pretty suspicious that the intake person claims to have specifically noticed grease on the center console upon arrival but supposedly didn’t notice or take note of two large scratches on the moonroof of a very low-to-the-ground Julia 4) I keep my car immaculate inside and out and the idea that I dropped it off with the grease and scratches on it and that I'm trying to pull one over on them is really just insulting.I feel that management should have taken responsibility, especially considering that they themselves couldn’t even show that they didn’t in fact cause the damage. They just kept saying that they couldn't find any evidence as to how they could have done it, so maybe I bought the car that way 10 months ago and just noticed the scratches now?!All in all, I had a terrible experience with this dealership and now I have a car with a damaged sunroof- I would not recommend this dealer to anyone as I do not feel that employees are honest at all and they won't take accountability . In fact, this has completely ruined my experience with my Alfa Romeo in general and I doubt I will ever purchase one ever again.
