Mattress Stores in Maplewood, MN

“Needed a new wingback chair. Walked into Slumberland and was met by Joslyn. Told her what I wanted. She showed me a couple. I bought one and took it home when I left. Joslyn was very professional, kind, and personable. We had a good chat about Wyoming. She made me feel welcome and at home. The man who wrapped the chair up and helped me load it was also professional and personable. Good outfit there in Maplewood.”

“Wonderful customer service! Ben was incredibly patient with all of our looking and very knowledgeable. Lizzy did a great job of getting our financing to go through. I would recommend shopping here to everyone.”

“**UPDATE: OMF sent their CSR out to us with a new mattress. They replaced the mattress that had been manufactured out of specs. The Original Mattress Factory decided to stand by its product.
I wish we could give a lower rating.

We have purchased several original mattress factory mattresses over the years and have been satisfied with them. That no longer is the case.

We recently purchased two twin XL mattresses for our new king-size bed. The salesperson requested that both mattresses be manufactured on the same date so they would be consistent.

Upon installing the mattresses on the bed, we immediately noticed one of the mattresses was 1 to 2 inches taller than the other mattress, we contacted Original Mattress Factory to discuss the problem. Original Mattress Factory sent out a Customer Service Rep, Lonnie, to inspect the mattresses. Lonnie took measurements, used a level, and determined that one of the mattresses was way out of tolerance, according to their specs. He also determined that the mattresses were manufactured on different dates, which went against the salesperson's request with our order.

The Original Mattress Factory solution was to bring the defective mattress back, disinfect it, open it up, remove some padding, then close it up, disinfect it again, and return it to us.

We expected to purchase a new mattress, not a refurbished mattress doused in disinfectant chemicals. We asked for a new mattress to replace the defective mattress that was sold to us. We expected Original Mattress Factory to stand by their product and replace it with a new mattress that was manufactured correctly, but so far they have refused to replace the defective mattress.

We will be reporting Original Mattress Factory to the BBB.

Lousy quality control and, lousy warranty. Very disappointing. Take our advice and do not buy from Original Mattress Factory because you will not sleep at night.

**UPDATE: OMF sent their CSR out to us with a new mattress. They replaced the mattress that had been manufactured out of specs. The Original Mattress Factory decided to stand by its product.”

“I have a Sleep Number bed that has served me very well for many years. It's showing its age and I decided the Labor Day sale was a good opportunity to replace my beloved bed. I got held up after work and arrived at the store with only an hour to shop before the store closed. Dale was wonderfully patient, let me and a friend who accompanied me to try several options I was considering, and made suggestions without coming across as a hard sell. I decided on what I wanted to purchase, and my friend decided to buy a bed as well. There was some issue with the system that Dale had to work around since help was not available. Bless him, he ended up working well beyond closing time and he never once soundedf frustrated or annoyed, either with us or with the computer problem. He just found a way to do what he needed to do, and we went on our way. My new bed wil lbe delivered in a week, and I can't wait.”

“Buying a living room chair - was a positive experience. Salesperson was helpful without being overbearing. Nice man. The item was in the warehouse, the sale took no more than 10 minutes. Delivery was right on time. And we love the chair!”

“Highly recommend buying good priced furniture from this place. The best part is the customer service, even after buying the furniture a few days later we realized we didn’t get an updated holiday sale. The owner was very easy to work with and gave us our money back. It’s hard to find now days. We will be back!”