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August 2024 by John Bates
Hi Mike!
I gave to You the 10 (Highest) rating as I am very Happy having You as my Service Advisor. When I scheduled my appointment using the Website and they ask me what I want done on my service request. As I didn't know what was recommended either I wrote just have Mike tell me what needs to be done this time.
Thank You Mike for being my Advisor and telling me what should be done each time!!!!
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August 2024 by Daneka Hill
Tim Frederick at Lexus of Maplewood is a phenomenal professional who provides outstanding service throughout every step of the vehicle purchasing process. He is by far one on the best and most respectful professionals in the industry who goes above and beyond for his customers. As a repeat customer, I’d highly recommend contacting Tim if you’re in the market for a new vehicle!
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August 2024 by Maria Oupasong
Ray, Mike & Sylvia are awesome. They helped me trade in my car not just once but twice!
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August 2024 by Ywjpheej Yang
I recently scheduled a service appointment online at the dealership, but when I arrived, my appointment wasn't showing up in their system. At first, it seemed like I might have wasted my time, as I was told to wait at someone's desk without much hope of being helped. However, Ali quickly noticed my situation and invited me over to her desk. Despite the busy schedule, she managed to squeeze me in and ensure that my vehicle was taken care of. Ali was incredibly professional, attentive, and genuinely cared about resolving the issue. She turned what could have been a frustrating experience into a positive one. Highly recommend working with Ali—she’s fantastic!
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August 2024 by Alan Tang
I received outstanding service from Maplewood Lexus. My service advisor Doug P. is top notch! He is very knowledgeable and always respond in a timely manner. Thank you Maplewood Lexus and staff for the great service you provide.
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August 2024 by Renay R
Clint is very vested in developing and keeping strong customer relationships. I feel like I can ask anything and I will receive full transparency. Getting details behind numbers is greatly appreciated and the more forthcoming he is up front, the better! He’s great to work with and clearly is highly supported by the rest of the team at Lexus Maplewood. The team at Lexus always makes me feel as if I’m one of their favorite customers. Just leased my 5th vehicle!
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August 2024 by Bev Barnick
Doug Pfeffer was very knowledgable, friendly and courteous. My vehicle issue was resolved and he notified me promptly when it was ready. Great service!
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August 2024 by Irene Sawh
Friendly and professional. Great advice, no unnecessary recommendations. Advised of future issues to be addressed in the future.
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August 2024 by Kevin Strand
Started with a great selection of available service times on line. I was greeted by Paul who made me feel right at home. He passed me to Zach who took care of me immediately and got my car in to be serviced. Once issues were diagnosed Zach gave me the details and options. They provided me a loaner car and the next day my vehicle was back in shape. Estimated cost matched my invoice and I was on my way. This team does service right. I will be back!!
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August 2024 by Constance Nelson
Mike Mullan is an exceptional service advisor for Maplewood Lexus and a terrific advocate for his customers & their vehicles!
April 2024 Another great experience with Mike Mullan and Maplewood Lexus!
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August 2024 by Julie Schmidt
Very happy with service at lexus. I would recommend them to anyone!!
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August 2024 by Ray Carlson
Excellent Service!!! Would recommend
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August 2024 by Mark M
I was in and out with a complete rundown on when the car would be done, and was communicated to me when there was any changes. Would contact me via text (preferred) if additional work needed to be completed. I never feel pressured into getting additional services done, but I get the addition work done because I trust Zach and Sam that my car is being taken care of.
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August 2024 by Jan Krause
The receptionist and finance person were very helpful. Our sales person, Christian, was late for his appointment with us, and had not started any of the paperwork necessary for us to pay off our lease, which was the entire point of the meeting.
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August 2024 by Bruce Young
Excellent service and considerate treatment. Professional.I had hoped they would vacuum the vehicle. As a result I would give them 4.5 stars. Rheem, the service consultant was excellent. She was professional, courteous and kept me well informed.
