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June 2024 by Connie Langseth
Terrible experience, tires keep losing air every couple of months. They don't know how to seal a tire properly. When i brought my cern to them they had every excuse, like oh, that's normal. Well not be going back there for tires next time.
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April 2024 by Joanna Tyler
THEY ARE NOT CERTIFIED MECHANICS. the kids who run the front desk admitted this to me. I had asked if they could tell me if it looks like I need an alignment when I checked in for my tire rotation, as I was told when I booked the appointment I could and they would. They said they can't guarantee someone who would be able to determine this would be working. After I left I received a call stating they had forgotten to put my locking lug nuts back on. I immediately went back, and they didn't apologize or offer to put the part on for me, just handed the lug nuts to me and sent me on my way.
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March 2024 by Dina N.
I got a flat tire at a nearby mall. Service guy put my spare on, I drove over to Costco and walked up, got it patched and put back on and they even put away my spare. I did some shopping, I fed my family and It's almost like it never happened minus a small fee. Love it!!
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March 2024 by Josh Hogan
Went in with an appointment for a new set of tires. I was in and out in about 1.5 hours, which was the time estimate they gave me when I arrived. I also chose an appointment on a Tuesday morning, knowing that weekends at Costco tend to be crazy in general, which may be why my service was better than some of the other reviews.
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March 2024 by Suzie R.
Who doesn't love Costco! They have great items whether you're shopping for food, toiletries, vitamins, furniture, clothing, books, holiday items....and much much more. And don't forget about gas! The employees are nice and you can tell that they love their job, it shows!!!
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March 2024 by Steve D.
This is specific to the optical department in Maplewood (because I think each store the optical is run by a different organization). I went in to get a price on just replacing the lenses in a pair of glasses. The lady said the frame was bent so she could not help me. The frames are not bent, she was just not interested because there was not enough money in it. She does not understand that if you don't provide the service on the small things you won't ever get the large sales. My normal processes is to replace the lenses in one set of frames and one new set of glasses and I do that every year.
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February 2024 by Leah H.
It's always fun walking through Costco and seeing the variety of things they have. This one's pretty busy normally. But it's nice having a place with a little bit of everything from Plants, clothes, jewelry, appliances, electronics, furniture and food. Multiple free samples and the lines go by decently fast. Staff is friendly. Only downfall I personally don't like is they don't take Mastercards and they don't bag anything. They do have boxes that can assist in putting your smaller items in but pretty much bring your own bag or make multiple trips from your car to your house. You can find a lot of great things. That you didn't think you could buy at a store. Recommend getting it a membership.
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December 2023 by Anna Myers
I was in and out in under an hour with an appointment. Everyone I talked to was helpful and nice. I booked before reading reviews then got nervous when I saw them but my service was fine. Your mileage may vary.
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November 2023 by Ariel J.
This review is for the bakery specifically. The store overall is fine. Long story short: If you plan to order a cake from the bakery, they expect you to pick it up on the exact date that you write down or they will toss it out. 2 stars instead of 1: Thankfully they don't ask for a deposit or pre-pay on the order, so you're not out the money if you don't get the cake. Long story long: About 3 weeks ago, I put in an order for my kid's 13th birthday. I was very much looking forward to this cake being made, because they now make a design with the iconic giant Costco teddy bear! So cute! Plus Costco cakes have always been the best tasting store-bought cakes I've ever had. On the order form, I wrote down the date for pickup to be 11/28. Having made the order 3 weeks ago, I completely forgot on the day of and went in the very next day, on 11/29 to pick it up. The day of my kids bday, btw. The cake isn't there when I go to the case that stores the orders. I ask a staff member at the bakery what may have happened to it, and they said if a cake is not picked up on the date specified, they toss it the next morning. The case they had for cake orders was practically empty. It only had 3 other cakes stored in it, so it couldn't be a storage issue. They said it had something to do with contamination/health guidelines. I lied and said I understood. It doesn't make sense to me when it was only one day. So why does the order form ask for a phone number of the member if they aren't going to call and ask if they still plan to pick it up? What a waste of product and time to not even give the courtesy of doing that. The staff said the best they could do would be to write a custom message on one of the pre-made cakes already on display for sale. Of course none of them were the one I had wanted. I don't blame the employees at all. If that's the store policy, then they have to uphold that. This bummed me out so much that I left my cart of stuff and walked out. I went somewhere else for another cake. Costco, please consider changing your policy/procedure for cake ordering. If the member doesn't pick up their cake on the date specified, call them and ask if they are still planning to pick it up. Maybe give a 2-3 day grace period rather than one day? If there isn't time to make phone calls, or if storage is an issue, put a sign up or a note on the order form stating if the cake isn't picked up on the day of, it won't be available? This would save a lot of grief on both sides.
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November 2023 by Michelle A.
This marks my 1000th review. In almost 10 years as elite. First time here. I was in the area and needed to return a couple of things. Imagine my surprise that this store has a left entrance and is flipped. Just like Rochester, MN Costco. Need to find my bearings dontcha know. I found a Dowdle Galveston puzzle. This was awesome as I was there in March. I rarely find any steals or deals but found spaezel noodles for 1.97. I bought 4. Also found apple chips for my college son. The snack bar area was super small. This Costco is too far away to be my regular Costco. I'll definitely stop again when I'm in the area again. Pictures of the items I found.
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October 2023 by Justin Benjamin
Brought my car in for a tire repair due to a small puncture. They said it’d be about an hour and a half since there was only one tire repair ahead of me. 3 hours later there were 3 people ahead of me and they said my car would be ready near the end of the day. I get that it’s busy but please give accurate time estimates.Also why does it take 3+ minutes to check out a tire purchase. Super huge time suck that corporate should try to find a solution for.
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October 2023 by Kasey Moua
Trust the reviews. Don’t go here. Go somewhere else.I went in and got new tires for my car. While I got my tires change, they called me that I needed new sensors because two of them were supposedly dead. I refused the service. Strangely though, my tpms were absolutely fine before they changed my tires. After they had changed my tires, my tpms were blinking and wasn’t reading the pressures of the tires because they were so called dead. I complained and they brought out the guy that worked on my car. He came out was super arrogant and was like “I told you!” And smirked at me. He told me they can go in and fix it for an extra $30 for 2 new tpms and he wanted to replace all four of them for a total of $60. I decided it wasn’t worth it and took it to my local Discount Tires and they told me my tpms were turned off. They turned it back on and recalibrated them for me at no cost. Costco Auto Tire workers are scammers and liars. You would think as an avid shopper at Costco, you’d get the best service from Costco Auto. I would avoid doing service here. For those looking to buy tires, buy them and go get them change elsewhere from someone you trust.
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October 2023 by Carlos Nunes
Awful service team.When I got there they promised me waiting time no more then 1 1/2 hour and after 2 1/2 hours they hadn't even touched my car.I went back to the service counter and canceled my purchase and exchanged of 4 new tires.They didn’t even apologize for my terrible experience on their place.Terrible experience on this Maplewood Costco tire center.
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October 2023 by Kevin Tuerk
Had an appointment for rotation waited 2 hours!!!!
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August 2023 by Ed Jirak
Quick and efficient
