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January 2024 by John Schrager
We were at CarMax this week and met with Hayou, a CarMax representative. Wow, does he know his stuff. Hayou was very patient, professional, and kind to us. We had a difficult situation with a buyer and a cosigner and Hayou answered all of our questions. We never felt rushed. I highly recommened workign with Hayou.
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January 2024 by Patrick Kiffmeyer
Had a great Experience to start with test drove one vehicle and requested another from the Brooklyn Park location to test drive. The car was transferred to Maplewood at 6:17 that night. The next day, I called to schedule a test drive and was told the car just arrived and needed to go through final inspection. I asked how that was possible when I knew from their app it arrived 6:17 the Night before. Sales associate did not have an answer and I asked to speak with the manager.. He stated the same. I asked when it got there he said it just arrived. I quoted the app and asked how that was possible he again said it just arrived. My experience was full of lies and deceit and makes me question what they are selling. On top of that, the manager “Tony” was rude and disrespectful of my questions!! It ended up that a wiper blade needed to be replaced after many questions and much time getting the information. This is understandable, but the lies, deceit and attitude were not. Call made to Customer Service but have not received a response from someone above the store manager at this time! If they lie about one thing they are lying about more! Use caution!!
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January 2024 by Erin S
Our appointment was on time and we were given enough time to drive and look at the car. Sean was very helpful and patient, made the purchase process smooth and easy for us!
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January 2024 by Ashley D'Agostino
Eager to sell you a lemon, but slow to help… I should’ve learned the lesson after car 1 & 2.
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January 2024 by Parkway
Great service , great selection
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December 2023 by James Grindeland
This was the quickest and easiest way to sell my Honda van. I checked several other online sales sites. The CarMax offer was $2600 more than offers from the other sites and the dealer's trade-in. With my offer in hand, I set my appointment to have my Honda appraised at the nearest CarMax location. Three hours later, I was depositing the payment voucher at my bank. With their friendly staff, selling a car can't be any easier.
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December 2023 by Rachel Shands
Great customer service. They allowed me to return the vehicle within the 30 day window, as promised, when I didn't love it. Exchanged it for a different vehicle that I do love. I would recommend Carmax to anyone searching for a used vehicle.
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December 2023 by Shakledjoker 1234
Buying process was smooth and easy. Found what I wanted and picked up the same day. The issue lies on the fact that it's been over a year and I never received license plates. Sent all info required and the plates never showed up. Today I have had the truck for over a year and still have temp tags. Went to the local dealer to ask about the plates and was told that I will have to purchase them along with tabs because FedEx lost the package. 40k for a truck and after paying tax title and license I'm not also required to go to the DMV and pay for the plates and tabs myself. Due to this and a few other issues I will not be back or recommending CarMax in the future.
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November 2023 by Faye Severinson
Awesome! Do your own financing, or with CarMax prior to your visit. Check out the abundance of various types of vehicles, reserve it for a test drive. Obtain your payoff info for your trade, and estimated value of your trade. Approx. time for completion 2hrs. or less!
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November 2023 by James Duncan
I made an appointment and visited their local store to sell them my almost new Toyota Highlander. The salesperson was polite, on time and spent 10 minutes photographing the car. With less than 5000 miles there is not much to document as it is like new.I never got any response despite being promised a same day quote/offer. A week later and still no response and waiting on hold for 30 minutes a day got old.See ya
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November 2023 by Bruce Riley
I did not end up purchasing a vehicle at this store only because they did not have the specific truck I was looking for.My wife and I had a great customer experience with Sean and Eva.I can't say enough good things about their great customer service.I will definitely return to this store for any future vehicle purchases.If you do stop in ask for Sean.
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November 2023 by Bruce Jandrey
Sold my elderly father's car; got an offer online; took it in and they gave me what they offered online. Friendly, professional service (Sean and John). Highly recommend.
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September 2023 by ULLAS JAGADISH
Excellent service and super fast! The sales team ever pushed me to sell my car . I visited car max office ( very stylish and clean) twice - once for the valuation which took around 30 min and then to sellMy car which took less than 1 hour . Without equations asked. Jesus was given to me .Great stuff!
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August 2023 by Hannah Johnson
This was by far one of my longest experiences buying a car. The first guy that started my paperwork passed me onto a kid so that he could go home, and in that process my paperwork was messed up and the extended warranty I explicitly asked for was not added. The second person to help me was basically a child, who had no professionalism, and just wanted to tell me about the fact that he got his girlfriend pregnant and was excited for the baby but hasn't told anyone yet so "if you could just keep that between us". Once the vehicle they sold me inevitably blew its transmission just after the 90 day mark (how convenient) it cost me $7000 out of pocket instead of being covered under the extended warranty. So that was cool :). When I called to ask if they could help, they offered to cover the cost of the diagnostic but that there was nothing they would do to remedy their mistake beyond that. They put all of the blame on me for the extended warranty and were just really unhelpful. You'd think that when you over pay for a car that you'd get some convenience and guarantee. I'll stick to regular car dealers from now on. Shady business.
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August 2023 by Autumn C
Kuang made our experience fast and easy when we sold our car. After a quick inspection, we completed the sale in just a few minutes and recieved the same amount as the online quote. Kuang walked us through the process and answered all our questions-- we will definitely be returning to this location for our future car needs!