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March 2024 by Sam Meckey
I wish I could give this branch zero stars.
I cannot begin to describe the incompetence but I’ll try. My mom passed away and she has a safe deposit box in this branch. She did not have the key. I made an appointment two months ago to close it. In my appointment request I asked them to call me ahead of time to see what I needed to bring. Needless to say, they did not respond.
Drove 45 minutes to the branch. Brought her death certificate and I am listed on my mom’s account. Might help to mention I have a Premier Banking relationship with Wells Fargo.
At the appointment they told me they would need to schedule someone to come in and open the box. They said they would call me back in 24-48 hours to schedule.
Two months later…..they have not called back. I went to my local banker and asked him to help. He said they needed an affidavit. I completed it with him and he “put it in the system”. He also said they needed a copy of the death certificate. I told him they copied it while I was there but i had another copy. He put it in the system. I also emailed a copy of it to the banker at the branch I worked with. That was three weeks ago.
So of course I still have not heard from the branch. I’ve called at least two dozen times. They never answer the phone. I’ve emailed the banker (here’s looking at you Louis Lidji) several times. No response. I’ve asked my local banker to help. He said they don’t respond to him either.
Maybe posting this on Google will help me get a response.
In the meantime this branch really lives up to Wells Fargo’s aspirations, “It doesn't happen with one transaction, in one day on the job, or in one quarter. It's earned relationship by relationship.”
Keep on helping people “go further”! You are really earning my relationship!
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December 2023 by Connor Mullaney
Absolutely terrible. Branch management and estate support staff are no help, don't return calls, and aren't knowledgeable enough to assist with closing an account that belonged to my dad before his death. The branch manager was supposed to handle the required documents and support case but has done nothing. Do yourself a favor and bank somewhere that cares about their customers.
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November 2023 by Elizabeth
I made an appointment and everything went well!
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November 2023 by Sabarish Subramanian
Wow! total idiots sitting in the bank manager's desk. My wife went to start a new account here giving her DL, social and all essential docs and it appears the manager or whomsoever drafted it as if she is living here temporarily.FYI we are immigrants living here since 2015 and have 3 bank accounts including BMO and Huntington and never have had a bizarre customer experience.I originally preferred wellsfargo since I already had an account here but it appears it's a terrible mistake. Seriously stay away from this totally!
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November 2023 by Eileen L.
Been going here for years...since built...never no problems....great service, etc. excellent help...always ready to help, etc.
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September 2023 by Ry An
despite all the bad reviews, i have never had an issue here. the staff were friendly and i was in and out pretty quick. disappointed they dont have the coin counter any more.
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June 2023 by Remedan Kasim
The worst customer service. To open a bank account for two of my sons and was instructed to open it online. And that day if we could not do it online, asked that do we need to make a schedule, and they said no. We couldn't do it online. Then, on the second day went there and asked to open the account. They said make a schedule. That is really bad.
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June 2023 by Steve Roth
I BREATHED TOO HARD!
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June 2023 by Noah Kuehn
Manager told me she can't help
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January 2023 by Lisa Olson-Lefavor
You can NEVER talk to people on the phone. I had a question about my safe deposit box and I had to go IN the store to get a question answered. Driving 30 miles to get an answer is bad! Bad customer service. Definitely moving my safe deposit box.
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October 2022 by Brock Locker
Every time I come here a part of me dies due to waiting in line 20-30 minutes as the line stretches to the door.
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September 2022 by J W
Worst bank location ever, way too few drive up tellers, and no lobby tellers! Prepare to wait for a LONG TIME!!
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July 2022 by Randy S.
The service at this bank is so bad, it is difficult to believe. This branch used to nearly tackle you to provide service and they have sadly gone to the other extreme. Wells Fargo overall has some of the worst customer facing platforms in banking. I have had issues here and there for several years but my recent experience is so bad. I have been a customer for over 20 years and moved my mother here from another state. Needing a local bank, we stopped in to open a checking account and were told we would have to wait nearly 2 weeks for an appointment and could not serve us even though there were at least 2 bankers not busy at the time. So, we decided to take matters into our own hands and open an account online. Well, they closed the account for suspected fraud (that is ok I applaud the help in keeping my mom's money safe) but when we called the fraud line, they hung up on us after a 40 minute wait and we had to wait another 40 minutes. I am sad for this location and Wells Fargo over all. They cannot seem to get out of their own way.
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June 2022 by Sammy Ollad
The manager and the teller were very professional and courteous and my needs were met 100%
I honestly appreciated it their professionalism and all!!
Thank you
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June 2022 by Russell Peterson
They are not prepared and poor at communication. I'm just done with this bank.
