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June 2024 by Tyler Herrig
Horrible.
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April 2024 by Kurt Kiewel
Look at all the 1 star ratings. Perhaps the worst bank in banking history. In the process of completing removing Worst Fargo from all of my banking needs. Don’t bank with them. You have been warned. Don’t believe me? Try calling the Maple Grove Mall branch and see if you can speak with a person. Although the option is there you will never get ahold of a person. You have now been introduced to the worst customer service I have ever experienced with a bank. Enjoy your day.
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February 2024 by Jordan Newman
Absolutely the worst Wells Fargo branch in the state of MN… not one person answers the phones at this location and they give out false information and then say they never said it. Avoid this place at all costs.
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January 2024 by Michael ye
They won't answer their phones. Your better off keeping you money stuffed in a mattress
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December 2023 by Precious Ripa
Worst place ever! Poor management and communication is just horrible! The place needs to be closed anyhow!!!! This is my third time here and none of the days I was served correctly!!!!
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April 2023 by Dustin Thompson
Absolute worst location I have ever been to. The manager AJ is extremely confrontational and unprofessional. Makes very unprofessional comments to both customers and his coworkers. This man should not be working anywhere. Maybe a warehouse would be a better fit. But he should not be a front line employee helping customers. I should’ve looked at the reviews and avoided this location. If we all stop coming here, they’ll have to close it, which is what SHOULD happen.
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April 2023 by Hemant Bhalerao (Hemant)
Worst Wells Fargo Branch - I had an appointment @11am and the banker does not show up on time to serve me ,called him 3 times does not pick up his phone and some one walk in this guy was ready to serve a customer who has just walked in . Really this Michael Walker guy does not seems to care for customer . Should have seen feedback from other customer about him and would have never scheduled appointment to waste my time with worst individual.
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February 2023 by Marc Macke
My wife and I just tried to add me to my child's bank account and they could not do that without an appointment and without the child present. Other than the kind gentleman Joe at the counter, Angela was not all what helpful. I'm in the service industry and its always how can we help vs jump through 50 hoops then maybe we can help. Pathetic Service. I could tell the whole time Joe wanted to help, but Angela was preventing that.
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January 2023 by Heather Malchow
Drive through is rarely open. I am currently sitting in the parking lot for the 2nd time in 2 weeks a little after 9am and drive through is blocked off with cones and dark. It is rarely open and I can never get anyone to answer the phone at the branch. Subpar. After being a loyal customer for over 30 years, I am ready to take my business elsewhere. And now after seeing my negative review I receive a message with a list of tasks I need to complete to get my feedback to them. No thanks, I have been inconvenienced enough for the week.
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November 2022 by Jeff Ormond
This is the most miss managed bank in Minnesota if you ever need to get business done in reasonable time don't use this bank. You will see tellers and some bankers but only one staff member seems to be working the rest just look at you like why are you here..time to look for a independent bank that remembers what service is..
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September 2022 by Lisa D.
What a miserable experience. Call the Maple Grove Branch for hours, no one is answering the phone. It's a weekday, between 1:00-3:00 pm. It is not a federal holiday. The bank is open. My father who is a senior made an appointment 3 different times with bankers and they wanted him to come back a 4th time for help with one of his accounts. I wanted to talk with the banker with whom he had an appointment, but cannot reach that person because the phones are rolled over to the phone bank. No one at the phone bank can help me. The phone bank offered to help by scheduling an appointment out more than 30 days.
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July 2022 by Norah Hibbits
This is by far the best Wells Fargo branch in the area. The customer service is phenomenal and they always have a sunny disposition. I would recommend this location for any banking needs, especially pertaining to small business/non-profit accounts, like for Girl Scouts. Thank you,!
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June 2022 by Matt
This branch is never open.
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June 2022 by Robert Hyde
Very slow
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May 2022 by Youssef A.
Excellent location close to highway and businesses. Large parking lot. I only went through drive through. The place was clean and the area is safe.
