-
September 2024 by Eagle Armstrong
Great place and the rooms are nice and large! The area is filled with lots of restaurants and shopping.
-
August 2024 by Brian Mattson
Stayed prior and it's been remodeled since. Everything looks great and modern. The only thing I noticed was that the great room is STARK white. It didn't feel as warm and cozy as it had prior to the remodel.
-
August 2024 by Cal Gilbertson
Nice hotel, very nice rooms, no room service during the week though
-
August 2024 by Alexis Gable
5 stars because the room was clean and a nice size . Customer could be better but only with about 2 staff members other than that they were pretty nice. My son had a really good time for his birthday . I originally reviewed with 1 star before my visit, solely because of customer service but thankfully the hotel and OTHER staff members made up for that and we really enjoyed our visit. Basketball, pool, breakfast. It was really nice.
-
August 2024 by D Gerdes
Fair hotel in a good shopping area. Hotel is like a maze and a little difficult to find the elevator at first. Rooms are clean but a little outdated. A little disappointed the TVs are cable only and not smart TV to watch Netflix/smartcast/etc especially when kids want to watch something specific not on TV. Rooms are a little run down with soap dispensers falling out of holder and no conditioner in shower. Breakfast is fair but runs out of food around 0800. All of the front hotel and dining hand sanitizer dispensers were out of sanitizer. During breakfast, there was only one female staff working the breakfast area. Observed her take out trash, put new trash bag in, then fill in pancake mixer, then touch/setting up unwrapped breakfast muffins without washing her hand. Breakfast tables were very dirty even long after people left. We were told a couple of times by front desk staff that they did not have bathing towel available at the moment so we have to wait for it.
-
July 2024 by Ann Kennedy
Solid place. Usually reasonably quiet. Needs more disability parking. Well-located. Love the kitchenettes.
Nearby activities: Great shopping at Arbor Lakes Mall. Variety of restaurant and grocery shopping choices nearby.
Safety: Feels much safer than many suburbs in the area.
-
July 2024 by brett k
Super nice place.
-
May 2024 by Ben Noah Kharkov
I stay there every time I happen to be in Maple Grove!
-
May 2024 by Ольга Тамбова
Pleasant hotel with polite and attentive staff. Dmitry at the front desk was so kind and fulfilled all my requests about late check-in, a quiet room, woke me up in the morning as I asked and called a taxi since I was here on a business trip.
-
April 2024 by Ebbie A
Clean room. Friendly staff. Breakfast was very good
-
March 2024 by Rachel Slaybaugh
We had a great stay! Room was very clean when we got there and the front desk staff were welcoming and friendly. I would definitely stay
-
March 2024 by Jerry Yang
Absolutely the worst customer service I've ever experienced. I called and spoke with a front desk rep and had a unique question about my stay but she didn't know the answer and told me she would have the manager call me back. She never did! I called back after several hours and reached a manager and explained my situation to him. He acted like he understood my question and told me they had plenty of the rooms I needed and everything was fine. I booked the room as stated via anniversary night and got a call back immediately. They wanted me to cancel my reservation and pay cash they said there was a misunderstanding (not my fault) I explained it thoroughly. The GM was put on the line and again I had to explain myself a third time. The GM Kim Olson told me that the staff is new and they don't know how to do their jobs and that there's nothing they can do because there are no rooms available!!! Online shows the rooms available and the manager told me that they had plenty available. I told her that she flat out lied to my face and that I was reporting her and then she tried to pretend I was escalating the conversation because she knows IHG will probably listen to the recorded conversation so she tried to play victim. All in all lastly I said it's ok , I don't want to bring my family to a place where we aren't welcomed. Kim Olson should be ashamed of herself!!Ps. I booked a room there in the past and they had no problem accommodating to my request. But Kim Olsonruined it for this location and I will never return there again.Pss. They have a ton of people who actually live on site with there care takers and are everywhere in the hotel and outside just wandering around. Just FYI.Reply- Upgrades are complimentary based on availability and status which I'm a platinum member. I called in to see if there were rooms available and if it was possible to use my anniversary night to book the room and was told "There are plenty of rooms available" go ahead and book it. I was polite and made sure to explain my situation thoroughly. You made it a problem when you brought up that you would be losing money because ihg would only reimburse you for a standard room and you got greedy. Once you realized you were in the wrong and admitted that your staff didn't understand my request, instead of being considerate you chose to pretend that no rooms are available for a Thursday night when plenty of rooms were available. Again room upgrades are based on availability/status which I called in to see if this was a possibility and was a victim of bait and switch.
-
March 2024 by Ajah Enjole’
Charged my credit card a cleaning fee, and LIED & said that room was brand new, but it was toys & dog hair on the couch prior to us staying in the room…
-
March 2024 by Miranda Ahlers
Great place. Elevator broke, but we made do. Nicely updated room with lots of space.
-
November 2023 by Karla Olson
Really clea And quiet evɛen in poil with nifa definitrɔu my beat hotel sta
