My wife had her Prada and YSL sunglasses spirited from our room. Reported loss to the hotel management and NEVER heard back from them. Made several follow-ups and still didn't hear back from them.
December 2022
Overbooked my room, sent me to another hotel even though I’m a Bonvoy member and have stayed there multiple times. One night was comp’d. Staff said that the rooms “get overbooked frequently due to a glitch in the system”. Not a chance I stay here again.
December 2022
Absolutely gorgeous well appointed clean as can be until you open the drawers and look at the utensils and the inside of the dishwasher they were disgusting but other than that this is the most beautiful hotel I’ve ever been to. And they are pet friendly brought my big dog with.
