Pottery Barn is a renowned home furnishings and decor retailer that offers expertly crafted products. With a vibrant e-commerce site, inspiring catalogs, and brick-and-mortar stores worldwide, the company has been in business since 1949, starting in Chelsea, New York. Customers praise Pottery Barn's wonderful customer service. One reviewer had an issue with a store pickup and was able to return and get the correct item ordered with the staff's help. Another customer found the staff to be amazing, offering assistance when they were struggling with a fussy baby and feeling overwhelmed. The staff went above and beyond, taking items to the counter, bagging and boxing everything, and even helping the customer to their car in the freezing cold. While the store is generally viewed positively, one customer had a gripe with the company's website, which incorrectly described an item, leading to a three-hour road trip to a local store. However, the staff made the return process easy. Overall, Pottery Barn is known for its high-quality products, beautiful and comfortable home furnishings, and exceptional customer service, with many customers expressing gratitude for the staff's kindness and support during their shopping experiences.
