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July 2024 by Robert Hicks
Such a great location. Friendly staff are there to take care of you. So totally comfortable and had a great experience.
Got a pedicure.
Cleanliness: Very clean in there and decorated very beautiful
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July 2024 by Stephanie Johnson
I just moved to Maple Grove and this place had wonderful reviews so I wanted to check it out! I needed a gel manicure and a pedicure with regular polish, one artificial nail and a cutdown. I did get the pearl pedicure and the total was $113.00.
Ellen did my pedicure and she was extremely sweet and I saw it on her name tag she is also the manager. I was a little shocked when I came for my appointment at 10 o’clock and she was actually getting her nails done so I did have to wait a little bit until she got her own nails finished and then she had somebody else set upthe pedicure bowl and by the time that she got to me, my water was cold. I did not say anything about any of this when I was at the visit because I did not want any confrontation so I just continued to have my service.
The pearl pedicure was $60 and I’m not sure what I paid extra for. The massage itself felt really good, but I did not feel like it was any longer, I do know this one didn’t include the callus remover which and all the other lower price pedicures that that is an additional seven dollars, so that’s why I chose to get the pearl because I wanted the callus remover included. I also have no idea why the water was green lol? Ellen was extremely pleasant and did mention some grocery stores that I could go to and so I don’t want to discredit that But The painting on my toes is not how I would like to have left a salon, but once Ellen was done with my pedicure, another lady did my manicure, and I did not feel comfortable asking her to fix it.
Gel Manicure was nice, but I felt extremely rushed, and the lady got an attitude with me when I was talking about the shaping of the nails. She also should’ve went over the prices that it would be for me to get the artificial nail and the cut down, but that was never mentioned.
Overall I would not go back and I would not recommend to anyone. For the most part, everybody was nice and the salon itself was very pretty, but based off the quality of the work, I would not go back.
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June 2024 by Meghan Clark
I recently visited Nails and Spa on Main and had a fantastic experience. From the moment I walked in, I was greeted warmly by the staff who gave guidance on the right shade to get without being too sheer. The salon itself was clean, modern, and very relaxing.
I opted for a dip manicure with tips and gel pedicure, and I was extremely impressed with the quality of the service. The nail technicians Helen and Kim were skilled and paid great attention to detail, ensuring that my nails looked flawless. I will definitely be returning in the future for all of my nail care needs.
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June 2024 by Sakina
Loved the pedicure I got done with them, my favorite person there is ROSE , she is so nice and always happy n does amazing pedicure!! U must try her.
Stylist: Best stylist Rose
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June 2024 by Torrie Kruize
I’ve been to this nail salon a couple of times but after today’s experience I will not be returning. Rose was very rough with my nails and burned my cuticles and nails with an electric buffer 4+ times. When she used the paraffin oil she left it on for all of 15 seconds and it didn’t harden so I left with chunks of paraffin all over my hands even after washing. She rushed through my entire service due to a wedding party arriving. Overall, I was very disappointed in my service and wouldn’t recommend going to this place. They need to stop double booking their services and giving sub par services.
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June 2024 by Jodi Elias
My nail fill was amazing and the chrome purple turned out great!
Cleanliness: The salon was very well maintained!
Stylist: Ellen was great to work with!
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May 2024 by Meliah Fronsoe
The technician did an amazing job. She was nervous that my nails wouldn’t turn out exactly how I wanted because I came in with a picture, but she paid attention to every detail and I couldn’t be happier!
Requested style: Almond shaped nails orange French tips on 3 fingers and orange slice designs on the middle 2
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May 2024 by Sarah Lovell
Tiffany did a great job on my pedicure. Spent time and didn’t rush.
Ellen did an amazing job on my nails. She was professional and made my nails look amazing.
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May 2024 by Margie McDaniel
I have been coming to this place for over 20 years. They are friendly and treat everyone with such respect. I have had pedicures and manicures over the years. They do such a great job. Anytime I’m not pleased with something which has been very very rare, they will fix it right away. I have several friends that have come here through the years and we love this place. The service is top-notch. I highly recommend this place.
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May 2024 by Nupur Verma
I got the nail extension done on 9th May 2024. My service was okay. But I experienced that some of my friends were not treated with respect. We were group of 6 people. Services offered to them were not detailed. They signed up for pearl pedicure spa. I would highly recommend owner to have workplace trainings to ensure all the clients are treated equally and with respect. The cost for the services are not low so you really need to provide value for money here.
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May 2024 by mausam avlani
I don't recall ever writing a negative review, for a local business that is owned by women of color, especially a business I have frequented regularly. It's especially difficult to do so as a WOC on a mother's day weekend.
I am still trying to articulate the frustration of receiving a poor service at a local business in Maple Grove and seeing white women receive a significantly better service for the same experience on the same day at the very same time.
We were a group of 6 South Asian ladies who booked a session for Manicure, Pedicure and Nail art at Nails and Spa on May 9th Thursday. We had reserved our time slot at least a week back. The group was excited to get pampered.
We were a bit skeptical when they said that our group would be in and out in two hours.
We showed up on time and the entire process from the start to finish was a series of unfortunate events. First, the entire group was rushed at the check in and we could see the manager Ellen getting visibly irritated because some of the members in our group were taking some time to look at the colors and asking questions. Then we were ushered to our pedicure sessions. Everyone of us had a very poor experience with their respective pedicures. The Bomb Pedicure spa, which normally takes 80 to 90 minutes was wrapped up in 50 minutes and the dead skin and callus removal step, though advertised was not done. There was no cuticle removal, oil application and the paraffin treatment was done for a grand total of 5 minutes. I have done the bomb spa before and I remember a vastly different experience. They advertised this treatment as the longest massage and I was the first person in my group who was done with her pedicure. The rest of the group were also dissatisfied with the dead skin removal, scrubbing and cuticle removal part of their pedicure. When our group was getting their treatment done there were other customers waiting for their turns. Those patrons were seated and they were given a much more thorough service. Two of those ladies chose Bomb spa and they were in their seats for upwards of 90 minutes. Two other ladies chose Pearl Pedicure and they were there for 90 minutes. It's a bit jarring to be discriminated by fellow women of color.
One of the nail technician was incredibly rude as well. My friend asked her nail artist couple of questions about her nail art, the process and the products. The reply she got was " Come and follow me for a week and you will learn it". this is just one of the snarky comments thrown at ome of us. Once the group got done and paid, we told the person on desk we were very unhappy with our experience. We didn't even receive an apology but we're told that we would get 10 USD off the next time we came. We declined the discount because we don't think we want to visit them again. Not to mention, she thought she could compensate for $60-80 worth of pedicure by this meagre amount, expecting us to come back and spend another $60 ! To the people managing Nails and Spa, do better. And if someone says that they feel that the service doesn't match what is advertised, at least listen instead of giving us 10 USD discount and rushing out of door.
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May 2024 by Faith gbor
If I could give 0 stars I would. Gave me the worst manicure I’ve ever had. Did my nails incorrectly twice, never apologized. I wanted a French tips & left with brown polish. I will never return
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May 2024 by Giselle Legoff
Extremely nice and caring! Loved my stay here and definitely recommended it!!!
Requested style: Pink chrome nails as narrow squared.
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April 2024 by Crystal Johnson
It was my first visit here, Rose did my pedicure, I asked for a design to be done on my big toes, they asked Jessica who had just napped two chairs over from me to do my design, she gave me a nasty look and said"no", I was thinking maybe she's off work or very tired. Not even 10 mins another customer arrived, Jessica jumped up to service her, I said "oh I thought she(Jessica) was off work, she just didn't want to do my feet " My opinion is it was based on the color of my skin. Rose was great, and another nail tech offered to do my design, I declined. They have wine if you ask for it. I will not be back.
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April 2024 by Everleigh Vossen
I loved this place I got lavender French tips they turned ot amazing the spa was relaxing!! And the biggest thanks to ROSE!!
