Firestone Complete Auto Care in Maple Grove, MN has a strong reputation for providing reliable and comprehensive auto care services. Customers appreciate the friendly and helpful staff, with many highlighting the excellent service they received, especially from the manager, who is praised for his honesty, intelligence, and customer-first attitude. One customer shared that the manager went above and beyond by accommodating their schedule and reevaluating repair needs, demonstrating integrity by not pushing unnecessary repairs. This honesty builds trust and encourages continued business. The shop's convenience is also highly valued. Being open on Sundays allows customers to get same-day service, which has been a lifesaver, especially when other places couldn't install a battery or needed more urgent repairs. Customers report prompt and efficient service for various repairs, including oil changes, tire alignment, and battery replacements, often completing repairs quickly once the parts are available. However, some reviews mention concerns about the quality of work. One customer experienced issues after repairs, including a noise that was not present before and a significant difference in repair costs. They felt that some problems should have been detected and addressed during initial service, leading to disappointment and plans to switch providers. Despite these concerns, many customers continue to recommend Firestone Maple Grove for their auto needs, citing trustworthy service, helpful staff, and the ability to handle a variety of repairs efficiently.
Bre was a very helpful and intelligent employee. I was impressed with how she expedited our car and situation. Professional. I want to thank whoever is doing the hiring there. It was an exceptional experience! Thanks again, Casey.
December 2025
Oil change, fluid check, brake and tire inspection.
November 2025
Sales associate was very nice and they got me in right away for an oil change! Thank you !
