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July 2024 by Frank Hagen
Don't waste your time. Go anywhere other than here. 3 hours to change 2 tires is insane. And if you knew it was going to take longer, why not tell the customer ahead of time. My appointment was at 6:15, my truck wasn't pulled in until after 7:00. I will highly recommend people go elsewhere. They are turning off the lights in costco as I write this and I still do not have my vehicle back.
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July 2024 by Justin Price
I needed 2 trailer tires. Went to Fleet Farm and they had a 4 day wait. Costco was half the price and got it done in an hour. Top notch service.
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July 2024 by Scott Jorgenson
Costco Tire Dept of Maple Grove is the place to go If you need tires. This is my second tire purchase at this location, and I am very pleased.1st set of tires was for my truck and one set of tires for my car. Andy & Jacob both helped me. Andy was great, he answered all of my questions and helped me in selecting the best fit for my car. Great guy. Jacob helped me when I picked up my car, he went over my paperwork and explained the roadside assistance and warranties that came with my new tires… very helpful and knowledgeable! My experience with Costco Maplegrove TIRE DEPT. was excellent and I can highly recommend you use this location for your next tire purchase.
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July 2024 by Freesia Alderete
Went to get my tires rotated today. When I arrived Andy got me check in and was very friendly. They called me after it was done. When I returned, Andy greeted me & told me what they found and repaired during my appointment. Tire rotation is never something I look forward to but they made it easy.
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June 2024 by Blair B
Jose from the Tire Center was phenomenal. I came in after getting a flat tire. They didn’t have my tire in stock and rather than try to sell me something that wasn’t a good fit, Jose educated me on my AWD system and tires. I went somewhere else after and I felt like the other tire place was taking advantage of me, but I was able to use Jose’s advice to avoid it. I really appreciate his honesty and expertise. We will only go to Costco Tire from now on for our future planned needs!
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June 2024 by Tina Lindstrand
Stopped in yesterday to do my Costco run last night after work, and even though I didn't have an appointment for a tire rotation, figured I would check and see if they could fit me in. Andy was SUPER helpful - fast, professional, got me in and out before closing and was just super friendly. Employees like Andy are why I trust Costco and don't feel a need to price shop, they are fair and do what they say they will do. Thanks Andy for making my week just a little bit better!
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June 2024 by Adam Holm
Multiple levels of incompetence at this Costco Tire Center location that resulted in vehicle damage. I had my tires installed at another Costco location and this was my first rotation. The first incompetence occurred when I was checking in, the lady at the desk did not know how to properly note the proper rotation order with a stare tire. Second, even after looking at the shop manual, the tires were improperly rotated despite having marked the tires before bring the vehicle in. Third, ignoring the shop's lift manual, my 4.5 ton van was lifted on it's pinch welds flattening part of the weld and taking paint off another spot. The shop manager denied any wrong doing until I called him out on not knowing the proper lift location for the vehicle even though it is clearly marked in the manual for the shop and the vehicle's manual. All I got after that was an apology and a we'll do better next time. Completely disappointing of Costco to has this level of incompetence.
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May 2024 by Emily P
They need to get a better process for appointments and scheduling. I’ve always had a line when I’ve gone in person and have struggled getting through the phone multiple times. The waiting isnt worth it
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March 2024 by Rebecca Levergood
Andy, the short tire salesman, is impressing everyone with his calm demeanor as he prepares for his upcoming trip to Vermont. Despite the stress of travel planning, Andy handles it well, showcasing his efficient and organized nature. He mentioned the importance of following original tire speculation size unless you get after-market rims like Veelocks Wheels. His ability to stay composed under pressure deserves not just an applause but a standing ovation for such a celebrated individual. His tyre knowledge is off the charts. Maple Grove Costco members will surely miss him while he is out in Vermont advancing his promising career!
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March 2024 by Kyle O'Marley
I was thoroughly impressed with the professionalism at this tire center. Especially the young "man" Andy.When he shook my hand, it was comforting, like a hug from my father. My father was a good man, strong like an ox, with a kind word for everybody. I was loved and accepted. I will miss my father.When Andy told me that my tires were deflated, probably because I "drove over some stained glass", as he put it, I looked into his eyes, the same stormy eyes I looked into when I made eye contact with my father. My father had kind eyes, the kind you look into and know you're loved, unconditionally. How I miss my father.At the end, when Andy rung me up and told me my total was $1,669.76, I felt loved. He might not have said it, but I knew that deep down we had the kind of connection that you can only get from blood. My father never told me he loved me, but I knew he loved me. It's one of those things you just know, ya know?
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March 2024 by Gary Williams
I brought a tire in for repair and they were able complete the repair under the tire warranty the same day. The technician was courteous and the customer service was great. I bought these tires there and will be back there when I need tires again.
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March 2024 by Bill McGuire
Where do I even begin with tire salesman Andy? This young buck, exceptionally handsome, was very professional and thorough with his job. I came in for a tire condition inspection. I mentioned that I was in a hurry, to which Andy told me I would "be taken care of." Within five minutes Andy pulled me aside and mentioned I would need four new tires and an alignment as his technicians had found Cambridge alignment wear. He mentioned that my my slug nuts looked good and all he needed was to order the tires. THOROUGHLY impressed with this HANDSOME young man!
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February 2024 by Kristen Manor
The guys that work here are incredibly kind and knowledgeable. We were struggling to fill up our tires and one of the guys from the shop took time out of his day to help us fill up our tires and make sure our car hit the road with the right pressure for the weather conditions. Learned something new and will definitely return when we need new tires!
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February 2024 by Josh Olson
Great fast professional service. They got me in right away and took care of me right from the get go. Thank you tire shop team for the excellent service!
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February 2024 by Michael O'Donnell
The guy at sales really carried this experience for me. His name is Andy I believe. Young gentlemen, very meticulous about his job. Also very respectful. He has got a bright future ahead of him.
