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June 2024 by Chris Leko
I recently attempted to exchange a newly purchased battery that had lost its ability to hold a charge. Unfortunately, I was two days beyond the ninety-day return policy. The individual at the counter displayed an arrogant demeanor and informed me that there was nothing he could do to assist me. As a result of this experience, I will no longer conduct business with AutoZone.
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May 2024 by Cheri Meyer
Sean helped me figure out which tail light didn't work
Had to try several lights but now it works!
Above and beyond
Go here for excellent customer service
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April 2024 by Marcia Monger
Don did an amazing job identifying my need and personally went out of his way to talk me to his recommendation and ensure I was fully taken care off. Definitely VIP customer service!!!
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April 2024 by Francisco Ramirez
I went to Autozone last minute on a Sunday night for a headlight. Donovan not only helped me find the right headlight but went out of his way to put in in my car. Donavan was very professional, great demeanor, and friendly. EXCELLENT service!!! Thanks Donavon
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March 2024 by W Scott Kleberg
Very good selection of parts, and if they don't have it they will find it.
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March 2024 by Kevin Wagman
Outstanding staff, very knowledgeable
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February 2024 by Jeremiah O.
Verry good service, was helped whenever I needed it answered all my questions. Thank you to sawyer for the good customer service
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February 2024 by Ben P
Came in with my 350sb and the fat guy at the counter helped me install new headers in the parking lot!
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January 2024 by william gantz
Good place to have car checked
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January 2024 by Shawn Johnson
There is a hero amongst us here in Maple Grove. His name is Sean, and he works at AutoZone. He just did a complimentary challenging battery installation that I lost sleep over.Late last night, my 2011 Prius wouldn't start, and after finally jumping it in -25 weather and having it run for 20+ minutes, it died again. I was desperate, and I didn't have time to wait to get an appointment later this week at a garage. My only window of time was this afternoon.I called AutoZone this morning, and Sean answered, saying that if I brought in the Prius, he could change out the battery, even though it is located in a difficult spot to remove in the trunk.I brought the Prius in, and Sean jumped into action. He went outside and looked at the Prius, found me a great battery (Optima), and went to work barehanded in the shade in -15 degree below zero weather. It was cold, and I was wimpy, so I watched from the window.On a few occasions, Sean had to get different tools from inside the store so he could remove/install the battery, and I then realized that I don't have any of these tools in my garage. Heck, I don't even know the names of the tools he was using, let alone knowing they exist. Therefore, I would have been absolutely frustrated trying to do what Sean was able to accomplish in about 15 minutes.15 minutes for Sean would have been an evening+ for me. In the cold. I would have needed to make multiple trips to the store, not even knowing what I needed to buy.Please note that Optima batteries are the same price everywhere, but Sean's service distinguishes Maple Grove AutoZone from everywhere else. From the time I walked in to the time I drove away with a new battery, I was at AutoZone for 20 minutes. I have spent that much time simply in line at other auto repair locations (Walmart, Fleet Farm, etc.) Additionally, I didn't need an appointment. Sean provided promptness and total flexibility at an unstable time. Lastly, Sean used tools that I didn't need to buy. He saved me money, from future garage clutter, and several hours of anguish.I will enjoy tonight and be at work tomorrow because of Sean.Thanks, AutoZone!
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January 2024 by Annette Deneau
I went to buy a battery for my Jeep. I was quoted a price that I could afford $129. The man that waited on me was very arrogant and insisted that I buy a more expensive battery. The battery that I wanted he said wasn't good enough and too cheap for my Jeep. What I could afford was the $129 one what I had to spend was over $200. I work in retail and I'm very good at customer service this man made me feel like a piece of dirt. I will not ever shop at that store again. I bought the battery because I couldn't go anywhere without it. But if I had a choice of getting it somewhere else I would have. Customer service is a big deal!
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December 2023 by V S (Mr. Msp)
Called ahead to let them know ill be coming in just before closing and i was told its no problem, i arrived and they closed the door before the store was supposed to officially closed nobody around to see me knocking on door. Horrible service, cant believe employees can lie like that, what a shame.
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November 2023 by david diBucci
Open late and had my part's
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October 2023 by Kanyon Slocum
Great experience, very helpful and friendly
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October 2023 by Leah Hamilton
Just want to say a huge THANK YOU to Sean for his excellent customer service and knowledge! He assisted me with my headlight making sure I had the correct bulbs and actually installing them for me. Huge help and highly recommend this location he went above and beyond my expectations.
