-
November 2023 by Jenilly A.
I bought a 2019 vehicle from here back towards the end of May of 2023. I went to get a new car since I travel to report to the national guard. And they recommended this vehicle was going to be a good choice. I did the test drive but nothing seemed wrong. The drive to my house is about a hour and when I got home with the new vehicle I noticed the car smelled really bad like oil and was smoking. I let them know as soon as possible and we had the vehicle back at the dealership within the first week of buying it.They said it was an oil leak and they would fix it. We took the vehicle back to the dealership once again about a week later since they had the part to fix the oil leak and that's when they were supposed to fix the problem. The car kept smelling really bad and smoking even after they had "fixed it". They said the smell would leave about 2-3 days later that it was just residue of the oil that had leaked a week or two had passed and everything was the same. Then one day on my way to work the car started to accelerate on itself while it was on Park. And if the car was on drive it would drive all alone without having to press on the gas paddle. I immediately told them about the problem and took it once again to the dealership. I had to drive the car up there like that because or else I wouldn't be able to get a loaner for work if I had taken it by a tow truck no idea why. They couldn't find what was wrong and they drive it and said it didn't do anything when it was over there. I drove the vehicle back home and it started doing the same thing the next day. I called them and they asked my if the check engine was on and I said it was so I took it again and that day maintenance wasn't there ti check it until it was Monday. Once again apparently the check engine had turned off and the vehicle "didn't do anything wrong" so I had to drive the vehicle back down. Then I decided to record the vehicle accelerating on itself and even sent it ti them and they still didn't know what it was. I had the car for about 2 months around that time and from those 2 months it's was most of the time I had bought it so about a month in the dealership and they couldn't find what was wrong. A uncle of mine used on of his own computers to check the code for the check engine and we sent it to them ti see if now they new what was wrong with the vehicle. There they told us it was the purge valve that was broken and we had to wait for the part to come in. Then they told us that the oil leaking, the smell, and the smoking was most likely from the broken purge valve and that the smell would go away in like two days once it was fixed. The vehicle got the purge valve replaced and we expected that finally the car was okay to drive and that nothing was wrong but nope that was not the oil leak. They never gave us any proof that they had fixed the oil leak or what part was even leaking from the first time "they worked on it". We contacted them again about how everything stayed the same except the part that the vehicle was not accelerating on itself because that was actually fixed. They said they can't do anything about the oil.leak and smell that, that was something to take to a Mazda dealer ship which is the the type of car I had bought. We took the car to the Mazda dealership and that's when they told us that the motor had a crack that was causing the oil leak, the bad smell, and the smoke all along. We contacted Toyotas dealership about it and they don't want to do anything about it even though we bought the car like that from them when they told us the car was in excellent condition and that was obviously a lie. Respectfully, I don't think a car that messed up is excellent condition. I haven't been able to drive to work and have had to relay in other people for the last 5 months because of their excellent condition car. All they told me was to call the extended warranty to see if it covers the cost of the repairs which is over $7,000 and no they don't So
-
June 2023 by Eric Bruns
I have been coming to this dealer for service since I purchased my truck in 2016. They have always been good to me, but last service I had done on 6/16/23 I was charged over $400 for ONE HOUR of labor for regular maintenance. I don't care what mechanic you go to, that is a high rate.Updated to 4 stars 6/22/23. They were willing to work with me on the services performed and were very helpful in resolving my concerns.
-
March 2023 by Sheila S.
Danielle, the finance expert, at Toyota of Mankato did an excellent job helping us seal the deal on our new to us vehicle. She was very honest and did not push anything on you that you didn't want. She was very knowledgeable of the warranties that accompanied our purchase and took time to make sure we didn't leave until all our questions were answered. Thank you Danielle for making this process smooth and enjoyable!
-
May 2022 by Nat E.
Every time I would take my vehicle for an oil change I would get told I needed additional this or that. The last time I went, was told I needed a new cabin air filter & they took it out to show me. Yes it was full of debris but I know how to replace myself, just hadn't gotten around to it so I said no. The person at the desk said "ok but it's going to be really noisy if you don't". So instead of tapping the filter on the garbage can on the way back, they shoved it back in with all the debris so of course it was noisy! It was not sounding like that when I drove it there! When I got home had to clean the thing out myself to reduce the noise until I could go get a new filter. Never going back.
-
February 2022 by Mary V.
I bought a 2018 Toyota RAV4 with 19,000 miles on it for my son 6 months ago. Since then, we have had a recurring problem with the ABS sensors, costing me a lot of money to repair. Each lasted a few days before it happened again. When this occurs, all the warning lights come on, and the traction control, anti-lock brakes, and 4WD are all disabled, making it extremely dangerous to drive. I asked Toyota of Mankato to run diagnostics on it free of charge, being that we just bought it and it has only 22,000 miles on it. The used vehicle sales manager refused to even do that. Steer clear of this dealership. Once they take your money, they do not stand behind their vehicles.
-
January 2022 by Josh K.
if I can give lower than one star i would this place is the worst dealership I have ever delt with they are a bunch of lies i put down i deposit on a vehicle and wait two months for it to come in and when the vehicle came they decided not to sell it to me bc i am from out of state bc they knew that when i put the deposit down. what really happened is they sold the vehicle to someone who came in and offered I high price which is illegally for them too do. take my advice and don't buy from them they are a bunch of lying thieves
-
October 2020 by Abriel Schuh Bauer
Drove 2.5 hours to come in to view a 2018 Rav4 after speaking with Lee Dady. I cannot help but recommend Lee Dady for any purchases, great salesperson and was right there throughout the whole process. He did a full walk through of the vehicle, had it was washed and filled with gas and took the extra time to bluetooth my phone to the car waiting for financing. 10/10 for Lee Dady. Our financing guy was very pushy on extended warranties and took longer than expected for financing. A bad turn off but before financing, we had great service would drive the extra time again.
-
October 2020 by Chase Jessen
Great dealer they back their sale and are very straight forward. Lee and Connor both great guys!
-
October 2020 by Joan Slama
We really appreciated Laurie’s expertise when choosing our new Highlander from Heintz Toyota. She was awesome and would highly recommend her and the team at Heintz. Thanks Laurie!!