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November 2023 by Cindy Lyons
You need a drop box. Standing in line just to hand some one a check is a waste of time. TWO lines at least for tech support and one with questions about their Bill and a drop box for people that are good to go.
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September 2023 by Tim Murphy
I have tried calling for information. I'm either on-hold forever or disconnected. I never get to talk to anyone. I've tried going online but I cannot get any pricing information. I went to T-Mobile and got hooked up with internet in 10 minutes. I would still like to get cable but I don't have hours to waste. Whether it's Michigan, the west coast or Minnesota, Spectrum's customer service continues to degrade.
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August 2023 by Quinlan Brogdon
Between the timeshare-esque customer service, the long wait times, and the eventual solutions that never seem to help, I’m consistently disappointed in Spectrum’s service. They would be a great fit for you if you have hours to wait and like to say “no”.
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July 2023 by Ian Kolb
Spectrum has been nothing but awful to us since we started service 10 months ago.We have experienced constant disconnects in internet, and terrible customer support.Other ISPs in the area have the same speeds at half the cost. Choose them, first.
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June 2023 by Christina Kubista
Great effort with the checking in on the tablet. Problem is, most of the people who are physically coming to the store are the ones who have issues with tech in the first place. A little ironic. Otherwise the staff is seemingly knowledgeable and could try to keep the cut chat to a minimum when there are many people waiting.
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June 2023 by douglas gerdes
I wasn't greeted or acknowledged and I didn't see you need to check in because the tablet to check in looks exactly like every other tablet on display for sale. Ended up leaving after 45 minutes while the two staff helped one person each.
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June 2023 by Mary Ann Brenden
Gave was very patient, professional and helpful. He helped us reduce our RISK V/internet/mobile rates.
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May 2023 by Jeffrey Hundstad
This store is very very slow to process customers. After a required sign in at a broken kiosk, they do process you in order. A reservation system is available,and you REALLY SHOULD utilize it. They are extremely friendly and kind.
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May 2023 by Luann W
Yes Jimmy help me out very much and he was quick, efficient and very very helpful. I really appreciate it. Thank you. Thank you.
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March 2023 by Lu Guse
Jimmy did a great job returning our equipment from Texas. We are winter Texans and left @ 4am. He was very pleasant and double checked to make sure we would not have any further problems with our account. Thank you!!
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March 2023 by Marlena Isabella
Just had Rhianna? Connect me to internet and she was SO fast and thorough. Answered all questions and didn’t waste any extra time. Thank you so much!! I’m a single mom and I value my time. I really appreciate it.
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March 2023 by nunya bidnez
I have been here for almost a half hour, and the two reps (the rest of the employees were hiding in the back) and they have not even helped 2 costumers, I am so glad I canceled my service.
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February 2023 by Joyce Anderson
This store has the best reps to work with. Very knowledgeable and helped us choose the right package for our needs.Always get the best customer service when we go in with concerns or questions. A special thanks to Sheila who helped us out today! Also to Jimmy who helped us out previously.Thank you for making our visit a success!
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February 2023 by B C
I just wanted to acknowledge employee Greg Cox who was very helpful with determining our TV plan, despite the information on line being very difficult to understand. He's a great employee - Spectrum as a company should follow his example
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January 2023 by Joanna Cohenour
I was accidentally charged for services I had canceled and not a single person could help me via customer service. After spending an hour on the phone with different reps I decided to just go into the store. Gregory was absolutely amazing and took care of what was taking me days to figure out in a mere 12 hours. Timely and respectful. I definitely recommend this location for any of your needs. He took time to listen to me and handled the situation perfectly. Gregory Cox deserves recognition!!! Thank you
