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February 2022 by Mr. K.
Buying in store is fine but I don't recommend buying online from their affiliated vendors, you should limit to actual Sam's Club products. They don't really take responsibility for problems with their outside vendors, you will be on your own.
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October 2020 by Lindsay Mende
Placed an online order and showed up in the scheduled time frame. No one at the pick up desk. Every time we do this there is never anyone at the desk. Customer service said to “go find someone”. Seriously, you’re customer service. You’re supposed to help people. Walk the whole store and find no one. Finally someone shows up at the desk and they can’t find the order. Half an hour of waiting and they still can’t find it because it was never filled. We could have did our own shopping for the amount of time wasted.
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August 2020 by Shanna Connolly
Absolutely horrible customer service at your Mankato, MN location. I placed an online order, received my confirmation and checked in when I arrived. I waited over 20 mins and nothing. I then called the store to be put on hold for over 5mins to be told by someone how sorry they were and they would be right out. That was over 30mins ago and I am now still waiting. I will take my business elsewhere from now on.
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March 2020 by Brent Rossow
Arrived at 7 AM this morning with our company's Plus membership to pick up supplies as usual. Along with many other people, we were very rudely told that the store now doesn't open until 9 AM and that it was "all over the media." Umm ... what? It's not even on your own Facebook page! Some people came from out of town. One woman had two young children with her, quite possibly because her daycare shut down and she had no choice. No matter -- everyone was just turned away.
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March 2020 by Sangchaolue Kue
Sam’s Club has everything you need poor or riches Sam’s Club isn’t discriminated all kinds of people.
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October 2019 by Tamara Sorgatz-Kral
Love the deals they have there. Recommend it especially for families with kids!
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November 2018 by Becky Ryerson
It was great.I pulled in and got a flat was needing tires anyway.they had my tires and put them on in no time.love it got some shopping done while waiting
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November 2018 by Diane F.
I spend a chunk of my time in Syracuse and a bigger chunk here. They closed the only Sam's Club in Syracuse and I miss it. The staff at Mankato's Sams is welcoming and helpful! I also belong to Costco but you need to drive to Rochester or the Cities which is rather inconvenient. There are items which are better at Sam's and items that are better at Costco.
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July 2018 by Matthew M.
I wouldn't shop here if everything was given to me for free. The floor is disgusting and customer service was terrible. I'm immediately cancelling my Membership and going over to Costco!
