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November 2023 by JB Austin
I literally could not have had a better experience. Brought my wife's ring in after 6 years for a lost diamond and a resize... everything 100% covered with the warranty and I was out the door with a couple little jewelry items in like 15 mins. Perfect service!
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May 2023 by Lori Jindra
I went in to get prices, but I felt she didn't want to me at all. She said have to the companies for what I wanted to get.
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March 2023 by Lindsey V.
worst customer service I have ever had. I purchased my original wedding ring from this jewelry store 16 years ago. The center stone fell out, I found it, and wanted it put back in. They had to send the ring out for repair and I had to call several times to get updates. Every time I called, I got conflicting, terrifying or incorrect information. the final straw was when they said my stone was chipped when I didn't send it with a chip. Worst post, manager knew about it and took zero ownership for getting the issues resolved. Ended up canceling the repair and will take my wedding ring to a jeweler I can trust.
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March 2023 by kit ingersoll
Cannot recommend this place more! Great staff that were able to answer all of my questions. I felt I was being very picky given it was my first time purchasing an expensive piece of jewelry. The communciation was very clear and professional! 11/10.
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August 2022 by Aaron Bakke
Tammy is wonderful! She is extremely nice and also looks out for your best interests. She made the process of picking out a beautiful engagement ring that was within my budget very easy. Very informative and helpful, I would highly recommend!
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June 2022 by Laura Hernandez
We had purchased my engagement elsewhere and decided to to Rogers &Hollands for our wedding bands. Thanks Tammy! She was such a joy to work with! My engagement ring has a "curve" to it and wow did she match my wedding band perfectly! I feel the two rings were meant to be together! She also help my husband pick his band and he was very pleased!Thank you sooooo much Tammy! We appreciated all of your help and especially your patience! Definitely recommend!
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June 2022 by Heather Brekke
Horrible customer service when you need something repaired. I brought my ring in over 2 months ago and still have not gotten it back. Each time I call to inquire about it, it seems to be a different excuse. Very disappointed and just want my ring back at this point. Even though I paid for the extra insurance, I’d pay more to take it somewhere else instead of waiting 3 months for a simple repair. They say it will be done in 2 weeks, I’m not confident that it will be.
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May 2022 by Craig Stenson
Went into this store for some minor custom work, said they couldn't do it and kind of acted like it wasn't worth their time. Called 2 different places afterward, both said it wouldn't be a problem for them. I have bought multiple rings and watches at other locations and this one ruined it. Won't ever spend another dollar with these people.
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March 2022 by Melissa Roseland
Picked out a beautiful set for my 16 year old. The guy that helped us out was very informative and very funny! Prices were reasonable! We will be back!
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January 2022 by Kim thayer
Excellent service! Super customer service! I love my beautiful necklace! Thank you!
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November 2021 by Gregg Harris
Very uninterested service. Made use feel like we were bothering him for the rings we were going to buy. No more!!!
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July 2021 by Lelah Karpen
Super friendly! Just wanted to get mine & my mom's ring sizes and they cleaned our rings & put sizers on them because they were too big.Thank you Janell (& the other guy) for making us feel special!
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June 2021 by ,,
In short:Peter the manager of this store made me, and my soon to be fiancée, feel like we didn't know what we were talking about and were in the wrong for even considering diamond alternative and lost what would have likely been a $7500 sale.In detail:Before today I would have rated them 5 / 5. Tammy was a joy to work with the first time we went in and they had a great selection of bands as well as a protection plan that is 2nd to none. After today and my interaction with Peter, not a chance.For the last few months I've been doing a lot of research on real / lab grown diamonds as well as diamond alternatives such as CZ / Moisssanite and White Sapphire. Today we entered the store b/c they were doing a gem show and I wanted to see a Moisssanite side by side with a lab diamond. Unknowingly I approached Peter. I asked if I could see a Moiss next to a lab diamond and immediately he frowned and asked why I was considering Moiss. He did fetch the stone from the case and took us over to sit down and compare but then came a stream of either1. Uneducated Statements that he pulled from who knows whereor2. Outright lies to push us towards buying a diamond.Most stores we had gone to had talked about pros and cons of each option and what they preferred, but never made us feel bad about our choice. Peter made us feel like we were dead wrong for leaning toward Moiss. As stated earlier I've done a lot of research regarding the stone so I asked him what cut it was (Diamond, crushed ice, or vintage) and who the maker was (there are a few well known manufacturers). He didn't know anything about the cut or maker of the stone but was happy to tell us how Moisssanite turns green with age and how the stone looked plasticy to him. The statement regarding Moiss turning green is objectively false and a quick google search will show you this. He was passing along incorrect information and doing his best to make us feel like we were making a mistake looking at Moiss. He also told us that at one point "for sure you are going to have to replace it in a few years" so that will kill whatever savings we get from buying it in the first place. (Again either un-educated rumor or a lie as most high end Moiss makers provide free lifetime trade ins if there is ever any issue with the stone) He further said 1 carat Moiss we were looking at was $1200 which again was either a lie, or the most overpriced Moiss in the state, as I was looking at top of the line certified 9x7 mm (2ct equivalent size) Moiss from Charles and Colvard (the oldest and most well known Moiss maker in the US) at another store for ~$980. At this point I was already peeved at the whole situation so was ready to get up and leave, but my gf still wanted to see the band she had looked the first time we visited, as it was stlil her fav she had seen in Mankato.The sad part is doing a side by side comparison my GF did prefer the lab grown diamond to the Moiss quite a lot.However the statements Peter made that were outright wrong and the way he treated us made me not trust the store and not want to spend my money there.In the end she did look at the band and loved it still so I made a note of the brand and serial #.We were planning on purchasing the Gabriel and Co sandrine 2 tone White-Rose Gold tinted engagement ring and a 1.3 CT oval diamond of VS2 clarity to go in it that would have come to ~$7500, maybe a little less with the discount Tammy had offered us, but after today and with the info I grabbed I'll be ordering from another store in town.Tammy thank you for your patience and sorry we wasted your time.Peter, you lost this sale because you1. Assumed that we didn't know what we were talking about and hadn't done hours of research prior to coming into your store2. Didn't know what you were talking about with regards to Moiss but did your best to talk down about it regardless (would have been better just saying "I don't know but I'll find out for you.")3. Made us feel like we were making a mistake considering a diamond alterna
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June 2021 by Molly Laine
Was looking to upgrade for anniversary!! The entire staff was so helpful. They gave me the ring I always should have had. The center stone was reset beautifully with one of their lab grown!! They did what other jewelers said impossible. 10/10 recommend for any piece of jewelry, and absolutely hands down the best customer experience.
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March 2021 by Tiana Padgett
Got a ring from this store and had it sent in 3times from the open stone to be fixed...got it back and wore it for about a week an a half...the opal fell out and the ring was bent into an oval shape. Had a hard time getting it off. I'm very unhappy and will never ever be buying another ring from the store again. It back getting fixed for the 4th time hope it actually gets fixed very good this time.
