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September 2023 by Tamara Frazee
I have banked with mvcu for well over 10 years maybe 15 now, They do NOT manage your escrow and if you call to ask them why you have a 700$+ deficit they act like You are being unreasonable to ask. This affects people on a fixed budget, the only solutions I were told was the bank didn't Have to manage my escrow, and gave me a hardship paperwork to fill out, when IF they were managing my escrow, it wouldn't have been needed. Rediculous and I went up the chain to three people. Wish rates were low still, I'd switch
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March 2023 by Quentin Amundson
My wife and I have been banking with MN Valley FCU for over 14 years now, and we are very happy with their services and support throughout all these years.
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December 2022 by devin “Scotty” aretz
If you’re in a hurry to get cash forget about it! The service is insanely slow and time consuming. I can be in and out of Wells Fargo in 90 seconds but at this place there will be a minimum of 10 minutes of waiting! Just for cash!!! Unacceptable
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December 2022 by Skrt Machine
I have waited over a month for a replacement debit card after mine was stolen. When I call to see why I haven't got it they act like it's an inconvenience that I'm making them do their job.
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November 2022 by Angela Anderson
I've banked with one of the bigger banks in town with a newer fancy building and was made to feel like my small account didn't matter I made a small mistake that ended up costing me hundreds in fees. But, at MNVFCU I'm treated with respect every time I enter.
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November 2022 by Gabby Kitty
I've banked with one of the bigger banks in town with a newer fancy building and was made to feel like my small account didn't matter I made a small mistake that ended up costing me hundreds in fees. But, at MNVFCU I'm treated with respect every time I enter.
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November 2022 by Aaron Pietsch
Have banked here for nearly a decade, I’ve always had good experiences
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September 2022 by Susan H
Teller Lori is seriously lacking in customer service skills. Another Teller handed her our check to deposit to an affiliate Bank. Lori did not acknowledge us at all. Additionally, during the process she began to help drive thru customers. So rude.
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July 2022 by Ruth Boettcher
My experience with Kara D the loan officer was awful. She lacks attention to detail, timely communication, and knowledgeable responses. I will not use this credit union for my loan needs.
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November 2021 by Patrick John McLoone
There are more than eighteen other financial institutions which provide banking services for the greater Mankato area. I got to 25 locations and stopped counting.Do not bank here.Unless you have a high balance, are wearing formal dress, and have had a fresh haircut or manicure, upper level management will not give you the time of day.I kept getting referred by five representatives and two managers to the "COO" for this two location credit union. After weeks of trying to talk to them about my employer not paying me and ONLY receiving THE BEST of service from everyone not making six figures, I finally drove down from Eden Prairie to visit this "Chief Operations Officer."Apparently, the "COO" whose office is in the lobby did not like the fact that I had no interest in talking to them and was only there to make my presence known. I was waiting for an apology (they never asked why I was there, they only made statements). They then put on a show of authority by getting me to move into their office where they then refused to allow me to shut the door and proceeded patronizing me like a layman who did not understand how credit unions or how the law works. I was able to sit through about three minutes of the Chief Operations Officer explaining why they can't immediately refund my $150 some dollars as if that's why I was there. I left and muttered something about my lawyer reaching out. 10 minutes later I get a call from some guy named Nick and guess what?! He left a voicemail AND emailed me!I replied asking him to please stop contacting me.They couldn't reach me by phone so they decided to just keep trying the same thing over and over again. Ya know, like us sane people do.I actually had to remind them that I have had an email address on file. It's 2021. I'm the only Patrick McLoone in the State. You can Google me.I have a bachelor's degree in business administration and 17 years customer service experience. I'm a Master of Ceremonies who's working on a Master's in Education so I can teach Communication to High School Seniors. These "Chief Officers" could not afford me at this point.Do not bank here.Consider instead trying somewhere else with executive level management that's a little more competent and capable but less much less indifferent. There has to be one out of these eighteen banks that function, right?
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October 2021 by Chance Cradler
I was thankful to receive my car loan through this credit union. The customer service is terrible, whether you are chatting online, talking on the phone or in person. I haven't ever had a positive experience that wasn't through the app. Everyone has been short or disinterested in the process. I have tried to pay-off my loan and I have had to jump through hoop after hoop. I am very disappointed with how people are treated.
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June 2021 by Nancy Krause
I believe Trent is a game player. He tells people different things on the same situation. This is a strong indicator about who someone is as a person and businessman.I would suggest not working with him and potentially not working with this credit union
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May 2021 by Josh P
I love this bank. I don’t even live near the bank anymore, yet I still bank here because other banks just try to rip you off. MN valley has always done right by me. Best bank around.
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May 2021 by grandpaminisoda
The lending policies of these credit unions has gotten absurd! Trying to get a loan just to build credit (with 100% of the loan as a deposit) should not require the amount of hoops that I've had to jump through! It's literally risk free. You literally have become what you claim you are not. It is easier for me to get a loan from a bank then from you currently.
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May 2021 by LYNN
MVFCU puts members first. Staff is welcoming and friendly. The service is personalized too. Competitive loan rates and interest on deposit accounts.
