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September 2024 by Jon DePiro (DePyro)
I drove 2 hours to get here. Told them I'm checking in and that I'd be back for my haircut. They didn't put on the list I waited 2 hours to find out I'm not getting a haircut and that I now have a 2 our drive home. Idc if your front desk worker is having a bad day. They literally neglected me as a customer and I asked if they could correct THEIR mistake and their like nope. SoL shoddy operations cheap service probably not very good at their jobs if they can't do customer service.
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September 2024 by Paul Marquardt
My first haircut was great. But this last one is a nightmare. Why can't we book with a stylist of our choice?
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August 2024 by Ashley Beveridge
Stylist: My stylist was Danielle and this experience was the worst of any haircut I have ever had. Danielle was kind, but obviously could care less about what she was doing. She spent all of 3 minutes cutting my hair and quickly went to the counter to take my payment. When I flipped my hair forward to look she said "oh wait, is it even?" Not even close. One side was over an inch longer than the other. She worked to even it and kept asking me to check it over and over. I have never had anyone do such a hack job and not check thier work to see if it was even. I have never not tipped someone in my life, but she was absolutely terrible! This was supposed to be me doing something nice for myself as I usually just trim my hair myself. Thanks, Danielle. You totally ruined it for me. If you go, just ask for someone else.
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August 2024 by steve drobinski
Probably the most rude gal I have ever talked to in my life. I did not have an appointment. There were four gals working. Two were doing hair and the other two were just standing. The gal said it would be an hour, because she had errands to run! Unbelievable! I will never go there again. I will make sure no one I know goes there. Terrible people with terrible attitudes!
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August 2024 by Carson Shearer
Have gone three times and had fantastic cuts each from different people
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July 2024 by jared overson
They need to make their stylists work Saturdays . It redic that only 2 or 3 are working when the rest of the world is able to get haircuts and during the week there are 5 working.
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June 2024 by 406 Montana Made
HOW DO THEY STAY IN BUSINESS?!
I used the website to wait in the queue for 2 hours. After checking my son in for his appointment, the woman went to the break room, about 10 minutes later another woman came out for my son. She asked me if he would be able to sit still for the cut, he’s 3 and has been getting his haircut since he was 1. I told her it depends on the stylist because we normally have good experiences but have had one bad experience in the past. She said that if he couldn’t sit still she wouldn’t be able to cut his hair. So before she attempted to cut his hair, she made it clear that she didn’t want to try. I told her she would need to be sure to talk him through what she’s doing and let him get acclimated to the clippers. When she attempted to use the clippers he giggled and shrugged his shoulders. She told him to sit still and when he tilted his head she said she wouldn’t continue. She refused to cut his hair because he shrugged his shoulders. Of course he’s going to shrug his shoulders anticipating the tickle of the clippers! She didn’t try to get him used to the clippers at all. She didn’t try to establish trust with him at any point. She just told him to sit still. How do they stay in business like this? Who keeps them profitable when they don’t have the skills to do a kid’s cut. The business model of the salon is that they serve the entire family, kids to seniors. But when no one in the building has the skills to cut a child’s hair I would say they are failing to live up to their own standards. Great clips in Mankato is NOT SO GREAT!
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June 2024 by Keenan White
I got on the waiting list three hours ago. Got the text to go in. Went there and walked in. My name wasn't on the list anymore. They said the best they could do was put me on the list again and wait, in the store, for another 140 min. I even showed them the text I got, and they wouldn't fit me or allow me to get my haircut. No self awareness about their broken system. They do not care. Don't leave a tip either since they have no customer service. They've clearly become too reliant on the system and too lazy to use their own brains.
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June 2024 by jonathan jorgenson
I usually pretty pleased with the hair cuts I get but lately this place is soooo busy you can't even get a spot online pretty amazing that they don't hire more workers. Or why they shut down their second store
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April 2024 by Lady S
My daughter wanted to cut her hair short and so we showed them a picture of what she wanted. They did an excellent job!!
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March 2024 by Craig Kleist
On line waiting estimate is off by 45 minutes. I go at my estimated time and the last 3 times I have had to wait an additional 25-45 minutes. A little but of a wait is expected but not that far off.Happy with the cuts and pricing.
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March 2024 by Sterling Haphey
Good quality haircut, super long wait times though
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March 2024 by Timothy Sharp
Got a good hair cut last time I was here. Everyone seemed friendly, will be back.
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February 2024 by Jerry pick me please Sorensen
Always great they do an excellent job I love this place I always go there
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February 2024 by Susan McCabe
Best haircuts ever from Kelsey!!! She always listens and does exactly as you ask. She also does my parents hair, they love what she does. Friendly, caring , very social person. Highly recommended
