CVS

Most Recent Comments

• November 2023 by Breeanna Bateman
  CVS on Monks avenue in Mankato has staff that are helpful, pharmacists are attentive, your calls are answered in a short time, and every interaction has been courteous.
• October 2023 by B Fernandez
  The team at this CVS store was helpul, cheerful and professional. I was helped with a return and a complicated pharamacy purchase and everyone was patient and upbeat. The customer service I experienced was excellent.
• August 2023 by Harmony Simmons
  So terrible. This location is staffed by such a rude employee.I usually go to a different location, but had to come here since my usual pharmacy was out of my prescription.After giving her my information and telling her the situation, she very rudely told me they didn't have it and I had to go to another pharmacy across town. I told her that the last pharmacist just sent me here and said she talked to you guys and told you to fill my prescription. The young woman said, "well she was wrong, I don't know what to tell you. " and slammed the drive through window shut.I was baffled by how rude she was and drove away. This experience made me want to ditch CVS altogether!!
• June 2023 by Ermias Asfaw
  The current pharmacy manager truly cares. He went out of his way to be helpful despite a complicated insurance coverage issue. I truly truly appreciate people like him. We need more people in this world - who truly care and do what they can for people that the system seem to have failed.
• May 2023 by RJ Magee
  Horrible customer service in the pharmacy. The rudest and most unhelpful pharmacists that I have ever encountered.
• April 2023 by Aaron Heier
  I found myself in a situation where I needed to pick up my medication as I had run out of my existing supply. I had a busy Saturday planned, and upon arrival to the pharmacy I found they had changed their hours, moving the opening time one hour forward. So I waited patiently until they opened (while listening to the employees behind the gates, knowing full well that customers had been waiting). When it was 5 minutes past their new opening time, they opened the gate and asked how they could help me.I told them my name and let them know I was picking up my medication, a routine errand in the past. They asked for my ID in order to allow me to pay for the medication. When I gave them my ID, they said "sorry, our system is down - we can't verify your ID right now." I asked them what that meant for me picking up my medication, and they said they couldn't release it to me. They said to wait around the store and they would try again in 10 minutes, so I waited...Upon trying to utilize their system once more to "authenticate my ID", or whatever they were doing, they said the system still isn't working and asked me to wait longer. I let them know I was running out of time as I had hit the 45 minute mark between the initial wait due to the hours change and waiting for the system to come back online. I told them I couldn't wait any longer at that point, and asked if I could call ahead in the afternoon to find out whether their system was back online, and they agreed to do that (unfortunately this business in general normally has a 10 minute wait time on the phone, even when no customers are in-store).Based on this experience, I've decided to change pharmacies, since this wasn't the first of many similar experiences at this same location. I am not surprised that this location has so many 1 star reviews and is by far the worst that I've run into in town. If you need to fill prescriptions or do grocery shopping (why would you shop here and pay $10 for orange juice??), I would highly recommend to avoid this location at all costs, even if you live next door. The peace of mind of going across town to Walmart pharmacy or wherever you choose, dealing with a consistent, conscientious, and reputable pharmacy (qualities that this CVS location does not exhibit) will be well worth the trip. My recent visit made me so agitated that my blood pressure went up -- if only I was able to pick up my blood pressure medication and take it.Thanks for listening, and if you follow my advice and the advice of so many others writing 1 star reviews, you'll thank me later.
• October 2022 by Lucas Sweeney
  The pharmacy at this location has been critically understaffed for years, and service has been getting worse and worse recently. The pharmacists are always (understandably) stressed out, bogged down, and left with no time for even the simplest courtesies as they're forced to serve the counter, drive-through, and phones all alone. They only have the time and manpower to do the bare minimum, and it's often late. I've been without my (non-transferrable) meds for a week and a half now with no communication about it. There's something very wrong with management here.
• September 2022 by Angela Anderson
  Wish I could give zero stars. I've worked in pharmacies before so I'm always patient and understanding of the stuff they put up with. I understand they're not going to always be happy but there's no excuse to be consistently rude. The pharmacist Angie was particularly rude and condescending to me a few days ago and worse today when I went to pick up a refill. I called in for a refill yesterday morning, gave them more than 24 hours for something very simple (grab the box, slap on the label, done in under 5 minutes-I know it takes less than 5 minutes start to finish). I gave them more than 24 hours because I know they're busy and understaffed and the tech yesterday assured me it would be ready today. Well, when I got there this afternoon, Angie had no record of it. When I told her I had called yesterday she told me "well you can't just walk in and expect it to be ready right away". uhhhh duh, that's why I called YESTERDAY. She said a few other things too and ended with "well I'll see if I can get to it today." uhhh, NO. I will NEVER return to CVS in any store ever again after repeated experiences like this in other CVS stores as well.
• August 2022 by Gabby Kitty
  Wish I could give zero stars. I've worked in pharmacies before so I'm always patient and understanding of the stuff they put up with. I understand they're not going to always be happy but there's no excuse to be consistently rude. The pharmacist Angie was particularly rude and condescending to me a few days ago and worse today when I went to pick up a refill. I called in for a refill yesterday morning, gave them more than 24 hours for something very simple (grab the box, slap on the label, done in under 5 minutes-I know it takes less than 5 minutes start to finish). I gave them more than 24 hours because I know they're busy and understaffed and the tech yesterday assured me it would be ready today. Well, when I got there this afternoon, Angie had no record of it. When I told her I had called yesterday she told me "well you can't just walk in and expect it to be ready right away". uhhhh duh, that's why I called YESTERDAY. She said a few other things too and ended with "well I'll see if I can get to it today." uhhh, NO. I will NEVER return to CVS in any store ever again after repeated experiences like this in other CVS stores as well.
• August 2022 by Bethanie Hinkley
  I picked this location because it was convenient and close to me, but the technician Marc that checked me out was so incredibly rude, but the pharmacist Becky seemed like a sweetheart. I asked about GoodRx to see if it could be cheaper than my insurance, and he acted like it was a chore and barely spoke a word to me after. All he said was “signature” and then he’d just point at the card reader and not speak. I am a very warm and cheery person and I went silent and became uncomfortable, which is not normal or okay. I’ve literally never had such a negative experience checking out. I am switching pharmacies thanks to this. It sucks because I wanted to love it!
• July 2022 by Brendan L
  Pharmacy staff was incredibly rude. I was trying my best to be kind and polite, but the passive-agressiveness was just totally uncalled for. It was one male gentleman who was essentially watching me taking my covid-test and nit-picking me through examining the paperwork. He was unhappy with the method of me looking at the paperwork to confirm information and he actually really metaphorically rubbed it in my face. My apologies for examining the paper like that, but if you just wanted me to look at it through the clear plastic, then you should've just said so. I just wanted to take a covid test, not recieve a lecturing.
• July 2022 by Savannah Such
  Said it was open til 12 online. Went at 10 and the doors were locked, even tho the sign on the door says til 12 too. Poor management and service of course.
• June 2022 by Charles J.
  sent my girlfriend pills across the country damn near and now she has to wait another whole week without her medication....
• May 2022 by Max Hanson
  This CVS location seems to have a habit of placing items beneath price tags that do not reflect the actual price when purchased. I was thrilled to see coconut water for only $1.89. As you can see on the receipt, it actually cost $3.29.Now granted, the label on the price tag is "POLAR LMN SLZR," so you could argue that I did not read that it was a misplaced item, but as a consumer I should not be expected to catch mistakes like that... if they even are mistakes and not intentional. I had only paid attention to the low price. Then was disappointed when it cost nearly double. This is not the first time this has happened at this location. Please fix this issue. If you shop here, pay close attention to price tags/labels vs what you actually pay.
• May 2022 by Elite Knight
  Pharmacist was very rude and unprofessional. Blamed me for something not showing up in their system, extremely passive aggressive, probably won't be coming here again, do not suggest.