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December 2023 by Mylo O.
Great service and easy to work with my insurance.
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November 2023 by Meranda Swenson
Connie is the best! Top notch service from educated professionals. I did experience a slight delay but was kept up to date promptly. Very easy to reschedule as well.
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October 2023 by Dan Behrens
Had a back window “replaced” a couple weeks ago and am on my 4th replacement install. The pictures speak for themselves. Talked to the most condescending lady named Lauren i’ve ever talked to on the phone trying to get a technician named Gerardo to answer my call back all morning. Now we progress to a 5th install appointment! Yay!♫ Safelite repair, Safelite screw up. ♫
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October 2023 by Nana Yaj
I got my windshield done on Friday October 20, 2023.I cannot help but feel unsatisfied with how the job was done on my RAV 4 windshield that costed me an arm and a leg to pay for. This was $228 to pay for three small circle cracks that were already there but I came back with ANOTHER TWO CRACKS after getting it "fixed" at the Safelite AutoGlass building.What did safelite do for me? Nothing besides make excuses of how that is what happens when glass gets cracked and you have to fix it. Basically something that couldnt of been resolved during the appointment. Mind you all, i legit waited 2 hrs for them to get this done and came home to TWO MORE CRACKS afterwards. If I would have known this would happen I would've went elsewhere. Absolutely Disappointed.
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October 2023 by Ann Bauer
The windows of our SUV were smashed out on Wednesday when we visited a local park. The first day we could get scheduled for repair was today, Friday; we were given a noon-5 window. When the tech had not showed up or called by 4:30, my husband called Safelight. They assured him the tech was on his way. At 4:56 my husband called again and was put on hold - Safelight then cut off the call and when my husband called back, they were closed. We're now looking at a weekend without a functioning car...as well as a wasted afternoon we spent here, instead of outside doing any number of things, waiting for Safelight. What abysmal service practices, all the way around.
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October 2023 by Greg
Scheduled an appointment out a week and a half for Tuesday between 8am-12pm . I called them at 1pm Tuesday to ask if my appointment was still going to take place. I was told the glass they had was broken and if I would still like them to come out they have a second piece of glass in their warehouse. Of course I ageed. The tech was out a few hours later to put in the glass and was very apologetic. Prior to installing the glass the tech pointed out damage on the glass and asked if I would like them to proceed. Which I declined.I was informed it would take a week to get a new piece of glass and I would be scheduled for an appointment when it came in, to which I agreed. On Thursday they contacted us for a Friday afternoon appointment between 12pm-5pm. Come 5pm no one arrived and the company was closed.We called on Monday to schedule yet another appointment for the following day between 8am-10am. For which the tech arrived and installed the glass.It is now the following day and I am sitting our car looking at scratches in our new window which are oddly similar to the glass I turned down the week prior. Maybe it isn't the same piece and I'm just unlucky. It probably wouldn't be such a big deal if this whole ordeal was less frustrating.Apparently Safelite and Progressive have some type of partnership and I cannot believe a glass replacement is making me consider finding a new insurance company, but here we are. I'm sure with most people using the company it is through insurance. My advice would be to call them incessantly to make sure someone shows up when they are scheduled.
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September 2023 by Vajchua X.
My service was disappointing. The technician make a mass in my vehicle and didn't bother cleaning it out. Some of the trim in my hood were not properly put back. There were wire sticking out which I have to put it back myself.
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August 2023 by Aileen Van Vooren
Great communication and waiting area. My windshield was finished within the time frame they estimated.
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July 2023 by Mike O.
I was told the time to complete the job was 2 to 2.5 hours. I dropped my car off 50 minutes before my appointment. I left and came back in 3 hours which was 2 hours into the appointment. I received an email at 2:07 stating my car was being worked on. When I came back at 4 the front desk person asked if I was here for the Civic. I waited until 430 and asked on the status of my car. I was told 15 minutes. At 5 I asked again and was told it was done. When I drove away I still had warning lights for the windshield calibration blinking. I called the next morning and was told they still needed to complete the calibration. Connie the person at the front desk is very unprofessional and argues with the customer . I will never use Safelite again or recommend them to anybody.
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June 2023 by Kenneth Thao
Job was done promptly. The big shout out goes to Connie! She was super friendly and knew exactly what vehicle needed work done, not only that but when we came to pick up the vehicle she recognized us right away. I could barely remember names when I get told so props to her!
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June 2023 by Maggie Strugala
Ken took care of replacing my windshield today and did a great job. I was in and out in just over an hour. He explained aftercare and the work that was completed in detail and went above and beyond by cleaning all of my windows and vacuuming my car. Excellent service!
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May 2023 by Deanna Meyers
Had an issue with previous repaired windshield and Connie was so nice and helpful. Had my vehicle scheduled and repaired within a week. Great customer service and wouldn't go anywhere else for my window repair needs.
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April 2023 by Joe Frahm
Waited a week for it to come in to shop. Took a week to be told that what was ordered was wrong. Came in the next week to drop my car off for next day service and they did not have my windshield and scheduled me for another week out. Also the front desk person doesn't know how to pronounce my car's model so every correspondence was just a tad more annoying. A month with a reason for a cop to pull me over and shoot me because they can't order a windshield correctly.
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April 2023 by Heidi Sigsworth
This is my fourth time needing a new windshield. Safelite was easy to get a quote from along with scheduling an appointment. The only issue I had was finding the storefront of the location and that seems to be an ongoing issue. The technician Michael was very thorough and provided excellent customer service. He came to give me an update after it was taking longer than expected. He apologized for the wait, but assured me that he would get the job done correctly. During my wait the cashier let me know that she would discount me for the trouble and the wait. That was very kind of Safelite as it was not their fault it was taking so long, the previous installers did not install my windshield safely and correctly. When Michael was done installing my windshield, he came to apologize again for the wait and assured me my windshield was installed properly and safely. I truly appreciate excellent customer service and going above and beyond.
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April 2023 by Heidi S.
This was my fourth time needing a new windshield. Safelite was easy to get a quote from and easy to schedule to get in. Finding the store front was the only complaint I really have. Have to go around the buildings...which I'm sure they hear about constantly.Anyway, the technician Michael was awesome. He came to give me an update when he realized it was taking longer than normal. He apologized for the wait but assured me he'd get the job done right. After waiting the cashier told me she'd discount me for the wait time. That was very kind as this wasn't Safelite who messed up the windshield initially. Michael promised me it wouldn't take much longer and he was correct. He again apologized for the wait but wanted to make sure my windshield was installed properly for safety, to which I thanked him. I truly appreciate great and exceptional customer service which Safelite has! Thank you and would recommend hands down! Don't go anywhere else!!
