“My dad taught me the basics of car care growing up, so when I noticed something was off with my brakes, I wanted to have it checked before the upcoming winter. I figured I’d get my oil change and tire rotation done at the same time. After researching several places, I chose R&S based on their good reviews and relatively affordable prices in today’s market. Free loaner cars were also a big plus.
Overall, I think they did a wonderful job and provided quality service.
That said, I was a bit frustrated during the process. I was initially told my car would be ready by a certain time, which was then pushed back multiple times until I was finally told to pick it up the next day. The next day during the road test after the new back brakes were on, the team concluded that my front brakes needed replacing after all, even though there was technically pad left. My car was still not braking right, meaning more time in the shop to replace the front pads. Near the end of the second day I was finally able to get my car back. Car repairs are never convenient and definitely come with headaches like this.
While communication during the repair could have been better and would have eased my worries, I want to acknowledge that Rick truly cares about the quality of his and his team’s work. I had some concerns about the invoice because it didn’t quite match what we discussed over the phone. Rick took the time to go over the details with me line by line, explaining everything clearly(even the card processing fee). In the end, everything made perfect sense and I am happy with the work.”
“Got the oil change in my Pathfinder the guy did it excellent job they’re 100% courtesy. They did a great job. I would highly recommend these guys very knowledgeable.”
“I took my 2015 Nissan van into Good Neighbor Automotive for a wheel hub issue, and I’m so glad I did. Not only did they fix that problem, but they also discovered a bad tie rod and took care of it too. The price was incredibly fair and affordable. I’ve been searching for an honest and reliable mechanic since moving here, and I’ve finally found one. Jared was great—clear communication, trustworthy, and knowledgeable. Highly recommend!”