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December 2023 by Judy S.
We purchased a new hot tub in 2020, but never received it. Because of Covid, they said orders were 6-7 months out, but said we could use the floor demo tub until ours came in. I asked if we could purchase the floor demo model for a lower price, they said no.....it's real easy, we will just come and replace the demo tub with a new one and take the old one away. After the time limit expired we called asking about when our hot tub would be coming in and were told still 6-7 months out. We weren't constantly pressuring them because, after all, we had a working hot tub. Then we had an issue and we called about it and asked about when we were getting our new tub and we're basically told, it's been too long you're not getting a new one!! But, don't worry we're not going to leave you high and dry. He walked my husband through how to fix it and he did. A few weeks ago, our hot tub quit. We called Minnesota Hot Tubs again and they agreed to fix it " one last time". I called Eric, the manager again with this issue and he is going to speak with the owner. He said the issue was they quit making this model for a while and the cost is now up 35%. And that they never meant to say one last time...just the last time paying for parts. Eric never got back to me again after talking with the manager. Well the hot tub is working again ...but highly doubt we'll get the new one we purchased...doesn't seem right.
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September 2023 by Stephanie Santamaria
Amazing customer service! Eric was extremely helpful and informative. He made purchasing our new hot tub a comfortable experience.
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September 2023 by Todd Hanks
If getting more value than what you ever expected and a sales/service experience you had almost forgotten existed then buy a Bullfrog tub from these guys. Then prepare to be overwhelmed with the quality of the tub and their great customer service. These guys delivered our tub 180 miles (for what I consider a very small fee) down a 800 ft snow packed driveway in -11 (MINUS) blowing snow. Removed the old tub (solid block of ice) off the deck and set the new on without any issues. Moreover, the two delivery guys never complained about the conditions and worked until 1am as weather conditions got worse. This was in December and we didn't power the tub until July. IT WAS WORTH THE WAIT! What a great tub. Bullfrog is the best and it makes my top of the line tub from the other Big Name Brand feel like junk! Especially when it comes to customer service. These guys aren't just the best hot tub dealers they are a great company with great people! I am hoping they will service my other tub because I am done with the other dealership and other manufacturer. BUY BULLFROG. It's a great system, simple and wonderfully therapeutic from a great dealership!
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August 2023 by Todd H.
If getting more value than what you ever expected and an experience you had almost forgotten then buy a Bullfrog tub from these guys. Then prepare to be overwhelmed with the quality of the tub and their great customer service. These guys delivered our tub 180 miles (for what I consider a very small fee) down a 800 ft snow packed driveway in -11 (MINUS) blowing snow. Removed the old tub (solid block of ice) off the deck and set the new on without any issues. Moreover, the two delivery guys never complained about the conditions and worked until 1am as weather conditions got worse. This was in December and we didn't power the tub until July. IT WAS WORTH THE WAIT! What a great tub. Bullfrog is the best and it makes my top of the line tub from the other Big Name Brand feel like junk! Especially when it comes to customer service. These guys aren't just the best hot tub dealers they are a great company with great people! I am hoping they will service my other tub because I am done with the dealership and the manufacturer. BUY BULLFROG. It's a great system, simple and wonderfully therapeutic from a great dealership!
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August 2023 by Joni Corrigan
Gavin and Eric were fantastic to work with- I bought a hot tub site unseen, when I needed one ASAP for our Airbnb. They delivered the perfect hot tub timely as promised and have been super helpful with all of our questions even after the sale. We will be forever customers!
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August 2023 by Linda Siedschlag
Eric Piekarski, manager at the Lake Elmo branch, always has the answers we need for our Bullfrog Spa. He knows the industry and gives great advice.
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July 2023 by Melissa S
Gavin was very knowledgeable and helpful during the purchase of our Bullfrog spa. We also had some questions after our hot tub was delivered and someone came out to help us get everything set up. Highly recommend Minnesota Hot Tubs!
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July 2023 by Steve Crotteau
Eric and staff are second to none and were first class in the purchase, delivery and setup of our Aspen Swim spa!! Cannot recommend enough, excellent all the way around! Five Stars!!
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June 2023 by Joe Dama
Purchased our hot tub back in the fall of 2022 and wanted to wait to give a review. Eric was our sales person and he did not steer us wrong. We ended up purchasing a bullfrog tub and added the saltwater system to it. We were initially concerned of the maintenance and keeping the water quality good, but the saltwater system is amazing. Not only do we have minimal maintenance, we don't have the chlorine smell after getting out.Also, Eric's customer service after purchasing the tub has been outstanding. We would highly recommend Minnesota Hot Tubs of Lake Elmo!!!! Thanks again.
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June 2023 by David Jensen
What a great hot tub business. The service is great, so important when you first get a hot tub, and when you have to maintain it, these folks are so fast to respond! I love this place!
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May 2023 by Sierra Guseynov
Eric P from Minnesota Hot Tubs was absolutely phenomenal! He answered all our questions in a quick and detailed manner and was very knowledgeable about all the Caldera Spas. He was up front about pricing, and I really appreciated that. I would recommend him to anyone that is looking to purchase a beautiful hot tub! The customer service he provided was so amazing. We ultimately decided on the Caldera Paradise series, Seychelles, 6-person hot tub with the lounger. I suffer from back and neck pain and going in the hot tub for the 1st time I was already feeling like a new person! The lounger is my favorite and the best seat in the house! The jets are so powerful and feel amazing! I also sleep so well after using it. I can't wait to get into the hot tub day after day. 2 words... LIFE CHANGING! Thank you, Caldera and Eric P from Minnesota Hot Tubs, this experience has been nothing short of incredible!
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May 2023 by Maria Lubich
I love my Aspen Monarch spa. Eric was extremely helpful and informative with selection and setup needs. This is my first hot tub and I have not had any issues with the entire process. All questions I have have had were answered promptly and with clear instructions. Thanks Eric for all the great customer service.
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May 2023 by Mike Leonard
Called to get warrantee work done and found out that they charge a $95 trip fee for warrantee work. Then they treat you like you should just know that they are gonna charge you. This is the second time I have had and issue. The first time was when they hooked up the salt system and left trash/plastic shavings everywhere.
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January 2023 by Danny Thompson
Customer service is completely inadequate. These guys came out to fix my hot tub for visits all leaving me with a tub that could not hold water. They refused to stand behind their workmanship and expect that it is okay to leave a customer sitting for 2 weeks with a tub that they just worked on the customer doesn't matter to Minnesota hot tubs, only the money that you will put into their pockets
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October 2022 by Julie Garcia
Great service and excellent selection.I love my hot tub❤️?
