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May 2024 by CPTSD, PTSD Meme Humor & Truth
NO CUSTOMER SERVICE HERE. AWFUL.I ordered a refill for my medication and they said it was delivered but it was not. The package that was delivered was 2 lb. I don't think my 30 very small pills way 2 lb. It was impossible to get a hold of anybody for any customer service. I left a few massages, nobody ever answered), but never a return call or text (which I offered). I even left a message for their area sales representative that is listed on their website and never received a reply. I went to another company that said if I don't get my delivery then they will supply it for me free. Their customer service was outstanding I would not recommend this place for anything. I'm out the money I spent for my pills that I never received. Federal Express took a picture of some place that I don't even know where it is. Awful awful awful service. I went to Ageless RX which I have used before and discovered that I can get this medication as well that Lake Elmo compounding filed up so incredibly (plus Ageless Rx is cheaper)
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April 2024 by Sara McDonald
Horrible service. They need to have somebody completely redo their texting for refills and payments (you would assume if you had already spoken to somebody on the phone about getting a refill, AND THEY SAID THEY WOULD RUN YOUR CARD ON FILE, they wouldn't continue sending you texts saying that you still need to contact them for a refill and then put the payment link all the way at the bottom of the same text, implying that you are suddenly going to be paying double for your prescription, it would be so easy for them to just create a different text stating that your order is being processed, and if they didn't run the card like they said they would over the phone, they should obviously say something about that too, duh). They need to keep better records of their phone calls (when they actually answer the phone). Especially when people give a card for a payment over the phone, then you don't hear anything about it for days and they continue to spam you. They also need to figure out how to own up to their own mistakes. I will never go through them again. Fairview here I come.
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April 2024 by Erin Ellingsworth
Quick, communicative and easy
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April 2024 by Christina Wahlberg
Always very prompt with service and if they make a mistake, they do everything in their power to rectify it.
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December 2023 by Jessica Segner
Had to switch to LEP when Medipets pharmacy closed without warning. Prices are better, meds are shipped cheaply, and I receive them in 3 days. Very happy with them!
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December 2023 by Mollie Anderson
Come home to me apples today and come sing with me in the churches or on the street and pulls for me on Broadway. When you hear pros on Broadway or anything off my phone. You come to my location cause home is where we are as one under the sun.
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September 2023 by kelly feickert
I cannot say enough about the staff here. My dog needs a special seizure meds and I had to refill before the holiday weekend. Not only did they make sure it was filled over night but they stayed a few minutes after closing so my son could pick it up. I was so worried about running out of her meds. Thank you so much!
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May 2023 by Lj Varney
Good helpful service and cost very reasonable.
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December 2022 by Andrea Baker
I appreciate this pharmacy so much, the people there are so kind and they always deliver my meds on time,, thank you so much for being there for me in my time of need ..Ms Baker
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June 2022 by Laura Frost
another entity that has helped me along the way with they're stellar service, thank you so very much, you have made the difference.......
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June 2022 by Ms. Bresser
They've moved. POLICIES HAVE CHANGED. You can now go in to get your scripts. AND although it's not posted, everyone leaves for lunch from 12:30 to 1:30pm.It would be nice if these changes were included in their "We've Moved" postcard.Hopefully, service will improve & we will no longer be placed on hold immediately when calling.
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March 2022 by jacqui canfield
I've just started using this pharmacy, but the person I talked to about how my prescription would be filled with them took a lot of time explaining in detail how everything worked, how to refill, how they would ship it to my house, etc. (She even listened to me complain about my terrible doctor). So, we're off to a great start. So far the prescription they compounded for me is working great. I am thankful and relieved to have their service.
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September 2021 by Jodie B.
I have had my HRT cream prescription filled at Lake Elmo Pharmacy for years. They do a great job and turn around is usually pretty quick. The only challenge I have is the hours they are open are somewhat limited. Some days it can be hard to get there by 5pm.
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April 2021 by Betty Vanderhooven-SchmaaSchmaa
Efficient, caring, and thorough. Those are the words I'd use to describe Lake Elmo Pharmacy. I've been using them for about 6 months because they compound a special medication for me and are cheaper than any pharmacy in & around the Twin Cities. Definitely worth the drive. Shipping is only $6.
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April 2021 by Alohi M
Great- EXCEPT I had to ask our vet to send our cats prescription elsewhere because of the horrible Nimble RX company they use. I had been receiving text message refill reminders, but always weeks before they were needed. For over six months I just ignored the texts and would call directly for a refill and pay the extra six bucks or so for Speedee to deliver it- usually between 24 and 48 hrs. It was awesome! I don't quite remember why, but I decided to use the link from a Nimble text to request April's refill and it took six days (counting the weekend) for the refill to process and another three to receive it. My poor guy was without his pain meds for at least two days- he's over 19 years old and has arthritis and cancer. I was livid because Nimble's CS will ONLY communicate via email and I feel the whole issue is becuase they were trying to up sell me into making our account refill status "automatic" rather than the "ask everytime" its set to. I've only gotten one prescription from the new pharmacy so far so I'm just deciding if this will be a permanent change. I will say that the new place uses FedEx and I like that Lake Elmo uses a local company like Speedee.
