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July 2023 by Eric Tweiten
Do not trust this man. Not saying he doesn't have decent cars on his lot. He might. I bought a car from him about 2 years ago. Nothing but problems. I realize I should have been more careful as a consumer. Learned some lessons. The car started giving me problems before I even got home. The check engine light came on about halfway. Dealing with that was a year plus ordeal. Had the fan replaced, as that what was throwing the code. They traced the wiring and couldn't find anything. So I just drove it without a functioning fan. After a while, we were driving home and the lights started dimming and the batter guage dropped. Car died, had to get it towed back home. Brought it a local mechanic who had it on and off for about a month. Finally discovered that there had been a breathalyzer and when it was taken out whoever rewired it did a subpar job. The point being either they just rewired it themselves or cleared the code before I got there. I stopped and started it 3 or 4 times before the engine light came on. Which is how long it takes to reappear after clearing the code. Trust me, I had to do it several times. And I'm sorry, but inspection? Really? I went to check the tires to see if I should get new ones and the tires on the drivers side were 10 years old. But just the drives side for some reason? So mismatched as well. I have pics of the tires because I really couldn't believe it. I'd say long story short, but...Anyway, last week brought the car back to the shop because it was super wobbly. Frame shot. Completely rusted. They wouldn't let me drive it home. I did get $300 as a trade in though. THOROUGHLY inspect any vehicle before buying.
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July 2022 by Kasey Naví Phifer
I gave 1 star so viewers read this first (because people always read the 1-star reviews, usually skip the 5-star reviews) -- these guys are FANTASTIC. I called up asking for a junker or anything possible, and they went above and beyond, offering suggestions of what kind of transportation would fit what I need. These guys really don't screw you over. They want you to get the best deal for your situation and circumstances. Thank you !!!! (And yes, I got a U-Haul rental, thank you!!!)
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March 2022 by Anonymous
We bought a truck here, 1st week there was wiring issues it wouldn't start, that's understandable except there tow truck wasn't working so I had to pay $100 to have it towed, also had to bring it back 15min later because it wasn't fixed, we had a paid warranty! Few months later transmission went out and many other issues! I know used cars are a gamble but way to many problems to trust these people!
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August 2021 by Lily Simms
I just bought my first car from here a couple weeks ago, a blue 2001 Ford Ranger and I absolutely love it. I have no complaints whatsoever. It’s a clean title. It was squeaky clean inside and out of the car when I went to go test drive it. The check engine light came on during the test drive and after letting Bruce know that I was interested. He had the mechanics take a look at it right away. NO CHARGE! There was some hail damage to the front windshield and they took care of me then too. The employees here are absolutely amazing. Nobody was rude. They were and are extremely welcoming and really kinda make you feel like a part of the family. This is for sure the place where I would recommend to a family member or even a stranger without hesitation. ?
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May 2021 by Bonny Thielbar
I went looking for a new van, found one that met all my requests at North Star. Got friendly service right out the gate. They made it happen for me when it took a couple days to make the financing work ( not using their financing). After drinking it for a couple days I found a few things I wanted looked at. Not a problem, they got me in right away. Took care of my list no issues. When I look for a new car again I'll look at North Star first and also recommend to anyone looking for a used car .
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May 2021 by Meadow Lachinski
Always do a wonderful job and jeff is very helpful. I always feel like i’m in good hands when i bring my car there!
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May 2021 by Mike Abalos
We just bought an adventurous Subaru Outback with Bruce! North Star Auto Mall gave us a, no games, low price that worked for both of us and we couldn't suggest them more for your next purchase!
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May 2021 by don freundl
Northstar Auto Mall people there take care of their customers Stand behind their vehicles all together very good experience
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April 2021 by Denzer Debbie
Jeff and the boys Rock, kind, friendly, and as honest as they come! They are willing to assist customers with the greatest satisfaction for all!
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April 2021 by Tim Coleman
Bought a van. Few weeks later as the weather got warmer, a shudder was happening when accelerating and a EGR sensor came on. I brought it to my local repair shop and they said someone was trying to figure out what was wrong, put in a bunch of new cables but couldn’t solve the problem. So they sold you a lemon. I Refused to bring it back to them because I couldn’t give them my business for not being 100% honest with the issues with the van. Repair going to cost upwards of $2000. It’s the used car game. I know that. Just be warned. Don’t say I didn’t tell you so.
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March 2021 by Byron Roland
No pressure, took our time, super nice salesmen again, no pressure great auto buying experience ?
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January 2021 by Don Freundl
They stand behind their cars. They value their customers.
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January 2021 by Judson Whiteis
Excellent service, brought my car in with multiple issues, they fixed it all much faster than i thought and fixed a few other things i was unaware of at a cheaper price. Great service and good people to work with.
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November 2020 by Chuck Johnson
very honest and hard working people took good care of my car
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November 2020 by dudley anderson
everyone there has earned my respect
