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January 2024 by Amy Whitney
I am homeless and sleep in my car. Yes I have done and tried everything you can name for assistance and I will not say more on that. However every two weeks when I get pd I spoil myself and get a hotel so I can feel a little human. I love the rooms, amenities, staff and the food. It's ALL amazing!!!?
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January 2024 by loving dove
The rooms were amazing, very modern and elegant. The service was on point and staff were very friendly. I did enjoy their hot tub, which was on point as well. Over all great place.
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January 2024 by Lan Tornes
Nice place, but highway noise was bothersome. The staff was helpful and the breakfast was good.Noteworthy details: Pet friendly, but there is an extra charge.
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December 2023 by Verna M Campbell (Verna Knows Mn Homes)
Rude front desk staff. Bugs on the bed. Staff took a picture. Stated the room got sprayed and there shouldn't be any bugs. Asked the staff to send me a picture of the bug x3 with zero reply. Refused to give a refund. Go a few miles up the road to Cambridge.Rooms: Bugs on the bed crawling around. Refused to give a refund for it. Safety lock for door inside the room didn't work. Bathroom exhaust fan didn't work.Noteworthy details: Pool was dirty at the bottom. Zero refund after compounded issues. Rude front desk staff.
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November 2023 by blatz50 Northwoods
Nice hotel, only on in the area. Clean friendly staff, full breakfast!
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November 2023 by Terry parker
Very nice clean would come back nice and clean would come back staff was very nice pools were very clean
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October 2023 by Ben and Bobbi Brion
When we checked in there was wine on our carpet, we didn't think much of it and went on with our stay. After we left we were charged for $150 damage fee for the wine. We don't drink wine, we both think it's disgusting. Never in my life would we think we'd need to go complain to the front desk that there is some wine spilt on the carpet. We tried calling and front desk person told me that there was no reason to talk to the manager as she would say the same thing, I still asked to talk to the manager on 2 different phone calls and never received a call back. 0/0 recommend this place. Never felt so scammed before.Not to mention the bride had so many issues with the rooms she had booked for this wedding.
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October 2023 by jamie perico
Liberty was super nice! She gave wonderful food suggestions and offered to take our family's pictures since we were here for a wedding. -Perico
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October 2023 by Lindsey Horn
It's very fancy compared to Cambridge Hotel. pools are the are great and so are the amenities Great coffee.
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September 2023 by Paige Johnson
If I could give this place less than 1 star I would. This is going to be a very long review. I held nine rooms for my wedding on August 19th in April. They were good in the beginning, I had one room cancellation and they called me right away and I gave the room up. Then the day of my wedding Jordan called me twice in the middle of pictures and told me “ we had a computer crash and lost all your guest information, I was wondering if you have any of it?” I replied “No I don’t know who had a room at the hotel.” She replied with “we have an angry guest, and was wondering if you still needed those room.” I replied with “yes, I have family from South Dakota. I can’t leave them stranded.” ( I was never told I have five available rooms still. If I did I would have gave them up.) The next day I checked my credit card and I got charged for those five rooms! I was never told about their policy or receive any confirmation on the rooms. I called the day after my wedding and was upset. I talked to Jordan again I got upset and did yell. There was some swear words used, but not calling her names. I wasn’t nice at all but who would be with that many charges on their account? I calmed down and gave her my number to have her manager call me. Then she stated “ I don’t see the point of you talking to the manager, she is going to tell you the same thing I did.” So I got mad again and Jordan hung up on me. The next day the GM Katie called me. First, I did apologize for my how I acted the pervious day and then I explained to her my side and she basically called me a liar. I told her my mom was next to me when Jordan called and Katie brushed it off and sounded like she didn’t care. We went back and forth for awhile and we were getting no where so I hung up on her. I would never stay here or even recommend this hotel. I did find out a few days after my wedding that two rooms were canceled and I was never notified.
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August 2023 by Theresa Stafford
Room was great pull out bed in the room wasn't made but I don't think those are ever. So if your looking to use it just ask the front desk. The bed being summer have light weight blankets on them so if you need a real one. Call the front desk. The room we had has 2 tv's. There is 2 pools one a spa/hot tub the other 3ft to 6ft swimming pool. Pool room is full of chairs and spots to keep stuff off the floors. Only thing is once alot of kids join the room dose echo.The Food was great they have many options and do change what they offer each morning. So that's nice when it came to the hot food. You can also buy food and cook it there also they have a little shopping area for basic needs someone might want. If they are traveling.Location 10/10 very close to 2 places to eat and a clinic. At this time DQ was under construction but that should be done in the next month or so. Which will help with options in walking distance.
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August 2023 by Raymond Raske
Always a great stay! Awesome staff! Always friendly and helpful.
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July 2023 by S K
Stayed here for a wedding. Drove up from the Cities and was planning on getting ready at the hotel but when we arrived the room wasn’t ready. Katie at the front desk personally went up and got our room ready for us so that we could get ready and make it to the wedding on time. Excellent service! Room was clean, furniture seemed fairly new. Breakfast was standard. Thanks for a great stay!
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July 2023 by Para Un Tiempo Como Este Rosaly Guzman
Wow! Great customer service. Clean and modern rooms. Good breakfast options. Good
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June 2023 by Garrett Anderson
Their breakfast was phenomenal, with varied pastries to choose from. The rooms were very clean and tidy. The service was very kind. I highly recommend Best Western Plus.
