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June 2024 by Sammie Finley
whenever I call the pharmacy, it’s never less than 15 minute hold . I don’t mind busy, we are all busy everywhere . What angers me is THEY HANG UP ALMOST EVERY TIME. One or two months ago, I was on hold with like 8 people ahead . Finally close to my turn after 40 something minutes , I heard shuffling then call hung up. I thought maybe it was an accident until last week I held for 30 or 31 minutes and call was disconnected . Today 19 minutes and hung up on. Back on hold , 20th minute and still no answer lol. They send me texts and voicemails saying prescription is ready. I show up same day, they are out of stock . Then another time it’s ready, I show up and they said oh no your insurance rejected it. I’m like WHY CALL ME SAYING ITS AVAILABLE FOR PICK UP. It’s always something wrong with this location. Always . And honestly the most annoying part truly is being hung up on time after time .
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June 2024 by Kyeler Werkmeister
I've never gone here for medication, only as a sort of convenience store and it was okay every time I've been here. Nothing special, just a normal Walgreens.
(My rating system is in my bio)
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April 2024 by Ashley Murphy
Pharmacy is always out of stock and the employees are super rude
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March 2024 by A
Every month I have problems with this pharmacy. Their system continues to default my prescription to the generic even though my insurance only covers the brand. They keep telling me they will put a note on my chart but the past 5 months this has happened. The medication ‘out of stock’ notification is sent to me and I call to check in and they say they are out of the generic and I retell them I need the actual brand and then they tell me they are out of stock with no estimate on this one as well.
For other medications, several other issues occur as well including that they take days to send refills requests, keep refilling prescriptions I’ve asked them to take off, and have errors in submitting app requests requiring me to call which I am often on hold for over 20min.
It’s one thing that they can’t control manufactures but that they continue to refill it incorrectly but tell me they are waiting for what I actually requested. And then I call to make sure and it’s always wrong and they would have never noticed they needed a correction.
The staff ongoing make me feel like a burden for calling to correct things and get mad when I ask how I can ensure they pay attention to the notes they keep telling me that they put in my chart. I hate getting upset at people but medications are necessary for daily living yet I’m inconveniencing them when I try to figure out what I need to do to get these meds.
I know they are very overworked and have to manage upset customers so I try to give them grace. But when the same problems happen at least once a month despite them telling me they’ve made a note so it won’t happen again, I don’t know how anyone wouldn’t be upset.
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March 2024 by Kelly Dencklau
Everyone is right, the pharmacy AND pharmacist are full of excuses. I was told verbatim "there is no system and we're too overworked." THAT SEEMS DANGEROUS WHEN YOU HANDLE MY MEDICATION!
What is going on at this location!?! @WalgreensCorporate should look into this.
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March 2024 by Bailey
Sat on hold... FOR AN HOUR. Only to have nobody ever pick up the phone. This place sucks, the staff suck, and not a single person in the pharmacy cares to be even slightly helpful or efficient. On hold for AN HOUR just to have nobody actually answer, is completely ridiculous and unacceptable. I'm done with this place. Still no improvement a year or 2 later from my last review. It's only gotten worse. I switched all my important medication to a different pharmacy, due to them constantly being out of stock and on back order. There's only one I pick up here now, guess I'm switching that one too. Screw this place and the people who work here. Atrocious customer service
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February 2024 by Bella Mens
pharmacy is rude and unwilling to help. Terrible service go somewhere else.
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January 2024 by Natasha Carter
Slowest pharmacy in Minnesota (or possibly anywhere). Want a same-day prescription? Go elsewhere.It sure would have been nice to get my after-surgery pain meds and antibiotics and aftercare meds the day I got out of surgery. But no, even though they were called in at 10 AM, they weren’t ready til 3 PM the next day.Sure was nice to sit at home in agony for 29 hours while Walgreens doesn’t have updates or answer their freaking phone.I would give negative stars if I could.
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October 2023 by Shayne Garman
They have everything you can need from meds to urine products
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October 2023 by Andy
Online scheduled testing said drive through, after waiting 10 min past my appointment in drive through I get up to the window and they said I have to go inside because it was both a flu and COVID test. Inside I'm told it'll be another 15 min waiting even with my appointment. Poorly planned location.
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October 2023 by glennfred6
Worst pharmacy ever. Go to CVS.Refuses to answer phone, go to CVS.
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August 2023 by slavapal00za
Two most recent visits to the pharmacy they were out of a prescription. Rather than call one of the neighboring Walgreens to see if it’s in stock, I was told to call around myself. Customer service 101 fail.
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July 2023 by Brad Schumacher
Worst place out there. You will go out of business really soon the way you guys are running this store. Thank God for target. Good luck to you. ?
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July 2023 by Erica Lemcke
This is the last time I will let this pharmacy ruin my day <3
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July 2023 by Hailey Wagener
Absolutely the slowest pharmacy in existence. If you need anything same day don't come here. I filled something at 7 am this morning. Currently 5:27 pm still filling the prescription. No updates. Nothing. I asked for noon.
