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November 2023 by Elizabeth A.
Purchased a new car in July. With weeks, the dashboard lit up like a Christmas tree, with ten emergency alerts going off. The car wouldn't start. For a $60k new car, we obviously called right away. They couldn't get us in for weeks, and eventually had to replace the entire motor on a brand new car, along with addressing several other electrical issues. Fast forward to October, the car windows are malfunctioning, going up instead of down and vice versa. The passenger window then won't go back up at all. Meanwhile it's below 30 and snowing! We call again and they can't get us in for weeks, but offer to have someone call us back to get more help. Don't hear anything, call again, repeat, repeat, repeat. Terrible customer service, terrible product. DON'T BUY FROM INVER GROVE VW!
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June 2023 by Barbara O.
it started out fine, but ended up being a really sucky experience buying a used car and trading in my old car. Their finance guy only made it worse! The dealer didn't honor things he said over the phone, and either didn't know, didn't care, or was lying about the expense of getting an "cheap" no-fob replacement key ($92.84). It takes a lot for me to lose my appetite, but if I want to skip a meal or two, I know where to go.EDIT: the dealer contacted me a few days out and rectified my concerns, none of which he was legally obliged to do, so I'm satisfied and grateful. He also said he'd talk to the manager about the slimy sale tactics of the finance guy trying to scare me into buying expensive mechanical insurance.
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March 2023 by Oscar C.
They sold me an incomplete product and instead of owning to their mustache, Nick from this dealer was like "idk and idk" seriously?! They screwed me up big time the first time, then kind of fixed it but turns out that they didn't! They screwed me up again!
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October 2022 by Virginia McCoy
I had a wonderful experience with VW of Inver Grove! I knew what I wanted when I got to their dealership and they didn't try to upsell me. I had to wait a few days to get my new Tiguan (supply chain issues!) and they provided me with a rental so my life wouldn't be disrupted. Once my car came in, they made sure I had everything I needed before I left the dealership. This is the second VW we've gotten from them and it won't be the last!
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October 2022 by Shelley Forsyth
We felt Rick is the typical high-pressure, pushy stereotype of a used car salesman. He needs to stop talking so much and LISTEN to his customer. Also, apparently this dealerships idea of "detailing" a vehicle is just washing the outside, and a cursory vacuuming inside. We did not have a good experience here, and will not recommend this dealership. They do not care much about the customer, just about making the sale. The only good thing about this transaction is that we got the vehicle we came in for, but not with alot of hassle and frustration.
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October 2022 by Shelley F.
We felt RIck is the typical high-pressure, pushy stereotype of a used car salesman. He needs to stop talking so much, and LISTEN to his customer. Also, apparently this dealerships idea of "detailing" a vehicle is just washing the outside, and doing a cursory vacuuming inside. We did not have a good experience here, and will not recommend this dealership. They do not care much about the customer, just about making the sale. "Bait and switch" comes to mind when I think about them. The only good thing about this transaction is that we got the vehicle we came in for, but not without plenty of hassle and frustration.
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June 2022 by Edward Schwarz
Great experience again. Second time buying a Tiguan from here. Andrew Hoffman once again helped me through the entire decision making process. No pressure at any point, just there to answer every question and to follow up with me throughout my decision to buy. Andrew took care of every detail I asked about. Couldn’t be happier with the process and the new car, and to have found a genuinely good guy to work with.
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April 2022 by Jill J.
Highly recommend Inver Grove VW and Duane Thompson, very knowledgeable and easy to work with. They are very accommodating as well, we had a freaky malfunction on our brand new Tiguan and they went above and beyond to make us happy.
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April 2022 by Charleston P.
Sam lien is the man or see. Me and the wife were in over our heads on a new are and Sam took exceptional care of us I'm so thankful for him to have helped us. I personally will be using him for all my automobile transactions. 5/5 recommendation.
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November 2021 by Angie Matuzak
We are so excited to have purchased our very first brand new SUV! Every interaction we had with sales and financing was top notch. Ryan was helpful, informative, and very knowledgeable about the vehicle. Travis and Aly were helpful and patient while teaching us about the leasing process. I cannot wait to love my Atlas more and more.
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October 2021 by Ruthie Gredvig
We purchased an Atlas this afternoon from Duane! This is the second time we’ve purchased a car from him and he was wonderful to work with! One reason we decided to come back to IGH Volkswagen was because the team who does my oil changes never tries to sell me something I don’t need. They are honest and hard working. We highly recommend buying your next car at IHG VW from Duane!
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August 2021 by Lisa Seljevold
They treated my daughter like a queen. They helped her find a reliable used car in a price range she could afford. Thank you for all of your help!
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July 2021 by Brandon Mckinley
they do great work and have never given me a reason to question their integrity.
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July 2021 by Joy Larson
I have been receiving all my service work at VW of Inver Grove. I purchased my car used from an independent person who recommended them to me. They are amazing, I will most definitely purchase my new VW from them
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June 2021 by Nya T.
Thank you Brandon!! He was very patient and kind. I wasn't able to buy a car today because of other barriers however, he made the process of less stressful and I look forward to our meeting this week.