-
December 2023 by Ashley Vang
I tried to come earlier during the day with my children around 1:45 and was greeted by a worker and stated the wait was 3 minutes and to go to bay2. Bay 2 was completed first but the worker and driver kept conversing to where bay 1 completed and left out first. Due to this inconvenience and my limited availability, I left. I came back later this evening at 6:15 and had the worst service. All I needed today was to get topped off. The gentleman who helped me checked my oil level and kept saying it was full twice. After confronting him and letting him know that it was impossible that I was “full” because i get notifications when I turn. He then began to question my knowledge to ensure I knew what i was talking about and then went to recheck my oil level and showed me while saying “it’s full, it just needs a little more”. IF IT IS FULL, IT WOULD NOT REQUIRE A “LITTLE MORE”!! What sense does that make!! He then stated that if he topped it off more than 1/2 a quart then i would be charged, i informed him that this was the whole reason why I was here and the reason why i came TWICE today to get topped off to get FULL! He finally did his job and showed me the oil level at FULL & had the nerve to say “okay it was two quarts” TWO QUARTS IS NOT A “LITTLE MORE”!??? If i had not confronted him and made him do his job, he would’ve inconvenienced me a third time and made me have to come back!! The customer service at this location is always poor and it’s always someone new every time i go there. I only come to this location because it’s close to my house and each time it inconveniences me and i leave unsatisfied. I believe the name on the jacket of the worker who “helped” me was Yusu. Highly disappointed
-
December 2023 by Krystle Webb (Krystyle)
*****USE THIS LOCATION AT YOUR OWN RISK, CERTAIN STAFF ARE VERY INCOMPENTANT; CHECK AFTERWARDS TO MAKE SURE THEY PUT THE PROPER AMOUNT OF OIL IN YOUR VEHICLE BECAUSE THEY DIDN'T IN MINE******This is normally the only Valvoline location I will visit; I normally come in the morning and have always had excellent service however today was terrible. I pulled in at 2:35 pm and they had only 1 bay open. 1 car in the bay and 3 others waiting not including myself.At 2:57 when I was next in line a worker named Hailey comes out and was rather rude saying the manager is about to go off duty and they cannot work on my car. I informed her how long I was waiting and how ridiculous this was to which then she basically proceeded to call me a liar and state I wasn't sitting there that long and that the bay was empty.I asked to speak to the manager; she then proceeded to tell me he is off duty to which I responded "You said he was about to be off duty, can I get the managers name so I can call tomorrow" she states "no you can't, just call back tomorrow" so I went inside and just spoke with the manager who was still on duty.I was informed the other manager was on the way and asked if I could just wait because I don't want to come back and wait another 30 mins which he said was fine, and I informed him of how rude Hailey was which he apologized for and said he would speak with her which he did.Got my oil changed; didn't get any of the other services from them that is normally included which is the wiper check; light checks; and them bringing my dipstick to show me the oil level after the oil change. This was concerning for me and so I went home and checked the oil level with my husband and you could not even tell there was oil on it.Proceeded back to Valvoline with my husband and explained the problem and showed them the dipstick the manager came out and looked at the dipstick and is using a flashlight in the middle of the day to try and see the oil on the dipstick be cause it is that hard to see and barely makes any wet spot on a paper towel, then proceeds to bring my vehicle into the bay and checks the dipstick again and brings it to me and i explained to her that its barely making a damp spot on the paper towel; she then proceeds to say that the oil is clear and that is why I cant see it.I left and drove my car to 2 separate repair shops that do oil changes firestone checked my dipstick and stated there was nothing on it; but they couldn't do anything tonight because they were closing; went to jiffy lube and the same thing was repeated little to no oil on the dipstick and they filled my oil up for me.I did call corporate and make a formal complaint; will hear back from them by next week hopefully. But will NEVER use this location again and sadly I advise if you do get your oil change here do so at your own risk and double check their work because it just seems like they are so incompetent.
-
December 2023 by Abigayil Cisek
Everyone who helped me was super lovely! I think the manager was named Maria. They were super nice and efficient, everything was done quickly and well. And Lee made me laugh! 1000% will be back!
-
November 2023 by Olivia Moreno
This is the best Valvoline I’ve been to. The workers are so helpful and kind. They will help however they can and go above and beyond. They helped me with my license plates and worked hard until they came off because I came in with an issue of getting my plates off. They worked hard until the problem was resolved even tho they could have sent me somewhere else. I thank everyone there for their hard work!
-
October 2023 by adityaram suggula
They stripped my oil pan.I wish i could give them zero stars.When i called customer care regarding the same, they took almost a week to respond and they denied their wrong doing saying my car has oil leak from before (which was from head gasket).I am not dumbI have masters in automobile engineering.I've requested the DVR video of the service, but they haven't been willing to share it, nor have they shown interest in personally inspecting my car."Please do favor for yourself and get services from somewhere else.
-
October 2023 by Alyssa Millard
I did not feel comfortable with any of them working on my car. Left before having a tire rotation done. Not one employee seemed like they knew what they were doing. Very unprofessional.
-
October 2023 by Jonny j
Employees were friendly and informative. Short wait for the service. Precise and quick. They did a good job
-
September 2023 by Mr C.
Letter I wrote valvalineI cannot recall when I've experienced such poor customer service from a business that only has one job. 99 I drove to IGH store and Latino guy out front tells me they're out of my filter. Sends me to west paul store. I called ahead to ensure he had a filter . WSP said he had one so I went there and guy in front there says a guy with rav4 says he's taking the only one left. I called IGH store next day 9/10 come to find out they had 8 filters in stock for my 19 rav4 . Back to the IGH store and they went through checklists come to tell me they don't have my oil in stock and girl had to run to store to buy it. $25 off I was given for this major inconvenience. I am going on a road trip to Montana and I cannot trust this company as a whole as a result of this experience. Communication is not a new thing. There is no excuse for this . Needless to say my already skeptical feeling was warranted. I will not make this mistake again.
-
September 2023 by Kate Malarkey
The team here always does a great job! Fast service and good attitudes. 10/10, or 5/5 I guess.
-
August 2023 by Jeannine Schwartz
staff were quick and kind, diverse workforce, and they were honest with me when there was a problem. they totally could have decided not to tell me there was an issue, but instead they had integrity and let me know. will definitely be seeing this location again in the future!
-
August 2023 by Mysee Chang
Very professional and courteous! Got my oil changed on a Sat morning! Torrence and crew were excellent! I appreciate you guys walking me through how to turn off the maintenance light!
-
July 2023 by Douglas Bernstein
Service was good. Only 2 stars because the hours listed on gmaps are wrong. Needed an oil change before road trip, and opening hours were listed as 10am. Would have been there at 8am on the dot if the hours had been listed accurately.
-
June 2023 by Yasmin Ali
Amazing staffs explain explaining everything and very friendly. They makes you coming back and feeling safe after your have checked throughly ????
-
June 2023 by Hunter Goodlife
Amazing service with great results. Had the proper products and equipment for my vehicle which requires niche services. Kept the proper oil and coolant on hand for me and got me in immediately
-
June 2023 by Brian K.
Last week I waited in line until I was told they didn't have my oil filter. This week got there early to avoid a wait. After ten minutes I was told that bay isn't open. So they casually expect me to get behind the three other cars that got there after me? This place is convenient if you like getting your oil changed maybe on the third try? Zero convenience and high prices to boot!
