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October 2021 by James S.
I absolutely love this location!!!! The staff has been very friendly each time I've come here. It has everything that I'm looking for when I come to a smoke shop which is good. Plus for some reason they have a freezer that sells shrimp?!?! Wtf?!? Right? Lol. I asked about it and they said people buy it all the time. I'm from Las Vegas and I have never seen a smoke shop selling shrimp but if it works go for it lol. Anyways I highly recommend anyone that needs this type of stuff to stop by and check out this location
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June 2021 by Kris W.
I waited to be helped at a glass case for 15 minutes and was told to get in line to be helped. This wasn't a problem last time. I was helped as soon as I walked in last time. No one helped me when I asked but there were plenty of employees to help. People kept getting in line. By all means, I understand being busy but there were people who could quickly help me get what I wanted from the glass case with ease. I will not be returning here and I will not be recommending this place. Terrible terrible customer service.
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February 2020 by Samir M.
I came to this place looking for some affordable pipes and walked out with a much nicer one than expected. Plenty of places rip people off, this isn't one of them.
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December 2019 by Pvt. Joker B.
never spend your money here... casa blanca is WAAYY better i show up on a cold winter evening and the employee is standing in front of the business smoking a cigarette... i try to enter and he's guarding it like a security gaurd.. i ask "why cant i go in?" "how am i supposed to know u dont steal the whole store?" immediately starts assuming that im the bad guy when i am just trying to be a patron at the store "sorry man im the only one working right now i need a cigarette break"... so me and three other customers stand out there in the cold and wait for this dude to finish his cigarette .. i finally get in and i get my things.. everything is over priced and the torch that i ended up buying stopped working after three uses.. i try to light the torch and it doesnt even work.. paid $20 for a POS torch that doesnt even work.. please shut this place down, products suck, customer service sucks, everything about this place sucks
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August 2019 by Felicia O.
I wish I could give zero stars the store manager Maurice refused to refund me $2.14 for an expired goods that I purchased that another employee confirmed I purchased from him he refused to refund me because I threw the product away and they are unable to be reimbursed by the manufacturer so instead of educating me on their return process he refused to refund me again $2.14 in the name of customer service all the while was being condescending and rude this is not the first negative experience with this business and I highly do not recommend.
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August 2019 by Kevin W.
Over priced on all there products and the customer service is a joke. I'll drive a few extra miles for the better of the two
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August 2019 by R. B.
I have been going to this store for years, since it was in knollwood. I stopped going here a few years ago because they have no customer service. I tried again and over the last month they gave me the wrong coil twice, yesterday I tried again and they charged me for the coil before they even tried it. I am now done and will never again spend my money at this store. Another thing I have never witnessed at a real store is they stopped "helping" me and moved onto another customer without a word to me.