The Advance Auto Parts store provides automotive aftermarket products and free services like battery testing, installation, and engine code scanning. The staff is consistently described as friendly, helpful, kind, and knowledgeable. Customers report excellent and professional customer service experiences, with specific praise for the efficient and helpful counter service. Many note having a great experience and never a bad one when visiting. However, some logistical issues are noted, particularly with special orders. Communication between staff members can be lacking, leading to problems like delayed notifications for arrived items and difficulty locating set-aside parts. The store's system for tracking orders and payments may also be limited. For basic, in-and-out needs, the store is considered great. The overall sentiment is positive, with the helpfulness of the staff highlighted as the best part of the experience, though the store's internal processes could be improved.
They typically have what I need or can get it quickly. It is great having a well stocked auto parts store nearby. Friendly staff. Online ordering and store pickup is pretty nice too.
March 2024
Quinnten is the man! Great service team with knowledgeable and helpful staff. When my cars battery died, Quinnten let me take his portable jump starter for free to jump it. I’ve visited this AAP multiple times before and have never had a bad experience. 5 stars ????
January 2024
Best customer experience from Justin! Give this man a raise.
