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January 2024 by Cory Smith
Awesome group!
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December 2023 by Pat Morstad
Amazing place and great staff. If you need a pool this IS the right contractor.
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February 2022 by Dan Van Gorkom
My dad purchased a hot tub there and now it’s time for some service work and they are telling him he lives to far away. When it’s time to make a sale they say will come work on it anywhere you live which is what they told him but now it’s time and they are not wanting to take care of him. Typical sales pitch to get the sale but not back it up. I would not recommend them to anyone. A business is only as good as it’s word, which for them is a lie.
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September 2021 by toppsmn
Very helpful team. I had answers on setting up a used pool. They were great for giving me information. Only downside is that I wish I could hire them to come out and set it up for me. They are slammed and unable to offer their service.09/14 Updating this review just as I am closing a phone conversation with them. When I wrote this 3 months ago I had been in to get advice and buy supplies. Also begged them to come out and help put up the used pool i had bought. They said no and I understood with the volume of pools they are installing. I took the initiative to ask to be added to the list for winter close and clean up at that time and was told it was too early to ask. But when I said I didn't want to miss the list they agreed and took down my information. I called last week because I had not heard from them. Today they called me back and said they would not come out to the winterize. Now I am stuck to figure out what I need to do on my own again. HORRIBLE and unapologetic customer service. I will drive to mpls if I have to to avoid continuing to be blown off by Olson.
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May 2021 by Brian Newberg
The owners and staff are wonderful people! They remember who you are and are always super friendly and helpful. We have been customers for years, and I wouldn't buy a hot tub or supplies any where else.
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May 2021 by James Mccawley
Very helpful staff
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February 2021 by Darrell Poitra
Incredibly gracious staff. Very helpful. I've seen the new floor as part of the remodel and it is amazing.
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January 2021 by Darla Walker
We have purchased a spa from Olson Pool over 20 years ago. They have given us the very best customer service ever! Everyone is good at keeping us informed all along the way.Such friendly and experienced staff!Very knowledgeable staff, and always willing to help with any questions.A huge thank you to Steve and Roger!! You are the best!We recommend your company to everyone!
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January 2021 by Jeff laney
OWNERSHIP AND STAFF ARE EXCELLANT. VERY FRIENDLY AND KNOWLEDGEABLE. GREAT BUYING EXPERIANCE.
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November 2020 by Chris Ecklund
Called numerous times before this cold snap nothing. Finally last snow and hard freeze called Mon. Said someone will be there Friday. Late in the day two techs. Show up explained the situation on the phone numerous times to more than one person that spa has water in it nothing works because of sensors. One of the techs. we're rude to my 18 yr .old daughter also my 14 yr.old son. Explained no one would be home except kids. Came said can't do anything because froze. If that is how you sell spas Mr.steve pretty dirty. You need a lesson on communication and professionism.If you own a spa and didn't buy from them big inconvenience. Do not call if you need something small like winterizing not a big enough $$CHECK$$ for Mr.steve!!!!
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July 2020 by Kylie Lindell
The staff at Olson Pool & Spas is SO kind and helpful! I'm new to owning a pool and they have helped me with everything I need to know. Roger has especially been helpful, patient, and so knowledgeable in the process! Thank you!
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May 2020 by Cheryl Hutchinson
Happy with end result, just too two years for them to do correctly.
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February 2020 by Kerri Anderson
Always happy with the service I get at Olson’s Pool. They are quite helpful with our in-ground pool.
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February 2020 by Ryan Anderson
Purchased my hot tub from Olson pools Honestly could not be happier with the service I received in the price I paid.
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December 2019 by R F
I've had multiple disappointing interactions regarding customer service. 1st example... We installed our underground pool 2 summers ago. Be prepared to be your own general on the construction of your pool. They hire a company from Minneapolis to actually build the pool. And then subcontractors come knocking on your patio door with questions while it's being built. 2nd example...The past winter (first winter with pool installed) our $20,000 cover bowed from snow when we had the correct amount of water underneath....luckily it popped back, but recieved the "sorry, that's not included in the warranty ". 3rd example...They came to close the pool a few weeks ago. I apparently didn't have the water low enough (by 2 inches). One guy threw tools over this, swore in front of my young daughter, and proceeded to ignore me after my daughter came running to tell me in the house that they were mad at me when I thought I had followed instructions. The positive to this was a good example of how NOT to treat customers that I could teach to my daughter. A real life lesson on how NOT to do business and lose business as a young inspiring entrepreneur for her to see firsthand. My invoice of $250 to close the pool with bad customer service that I just paid in the mail today reminded me to let you all know, buyer beware.
