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October 2022 by Bibi G
first when I walked in there was a man helping a couple didn’t even acknowledge I was there -didn’t even ask me to just wait one minute he would be right with me. I had a reservation -then come to find out they gave my reservation away and just because that customer said they would be back later they didn’t have any availability for me and didn’t even apologize he offered me a 15 foot truck that would cost more moneyand gas plus more money to rent. this is not the first time; this is the second time that they have acted in this manner. i’d say they need a new U-Haul Company in Hastings I had to totally cancel what I needed to do because they let their customer be over reservation time. not cool at all U-Haul!! you guys honestly have been such a joke lately!
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July 2022 by La Guera
first when I walked in there was a man helping a couple didn’t even acknowledge I was there -didn’t even ask me to just wait one minute he would be right with me. I had a reservation -then come to find out they gave my reservation away and just because that customer said they would be back later they didn’t have any availability for me and didn’t even apologize he offered me a 15 foot truck that would cost more moneyand gas plus more money to rent. this is not the first time; this is the second time that they have acted in this manner. i’d say they need a new U-Haul Company in Hastings I had to totally cancel what I needed to do because they let their customer be over reservation time. not cool at all U-Haul!! you guys honestly have been such a joke lately!
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May 2022 by Sonia Gracescott
The U-Haul is located inside Stephen's self-storage. I received a call the day before by the owner to ensure I was comfortable completing the self check in. When I ran into trouble during the check in the next morning, I was able to reach the owner at their other location. Customer service was great! Kudos to Stephen's self-storage for making the experience easier. I'll be returning from them again!
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May 2022 by Katherine Sletten
Very helpful. I would recommend them to everyone. Thank you gentleman for all your help
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November 2020 by Quetico Moe
Stephen's customer service was exemplary. He was knowledgeable, helpful and made the rental process feel carefree. Thank you, sir!
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June 2020 by Jackie Caspersen
See review on Stephen's self storage that's where my review on this place is they're one and the same place
