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November 2023 by Marie Miller
It's always a great experience when I bring my car in to be serviced here. Ryan was friendly and informative and he made the process seamless. I appreciated him bringing issues to my attention - he stressed their level of importance without being pushy. I know next to nothing about car maintenance and repair but I'm never made to feel dumb, which has happened at other places. Great service, thank you!
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November 2023 by Ben Hodapp
Responsive to electronic inquiry, asked for test drive appointment within the hour. Vehicle was waiting at the front upon arrival. Good price, fair trade value, low pressure purchase. Look forward to continued service after the sale and future sales.
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November 2023 by Jihan Roberts
It was an amazing experience working with Alex (Salesperson). He was very patient, and knowledgeable on questions we had on buying versus leasing.He also was very attentive to what our needs were versus or wants. I would definitely suggest him to friends, and family
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November 2023 by ken vohs
Everyone at Lupient was professional. Communication with Mike was excellent. Mike gave me a quote on the cost of the service. No surprises. I appreciate getting rides to and from my house while the truck is in Lupient’s shop.
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November 2023 by Ben squires
I have been car searching for a couple of months and I will say Lupient has the best customer service out of any of the dealerships I have visited!Cole was the salesman who helped me, and he was very knowledgeable and professional. Cole’s product knowledge is very impressive, and helped me with my decision.
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November 2023 by Corey E.
Cole Buelow was great through the whole process and didn't try to push the sale or anything, which is fantastic. Thank you for everything and your response time was impeccable too!!I'm giving 5 stars for Cole but I'll admit I'm not a fan of the dealership policy of not being able to put a vehicle on hold for even a day when you put a couple thousand down on it to show your commitment to purchasing when you don't have the financing that day but will the next business day but it is what it is I guess. I think that policy should be revisited.But again, Cole was awesome! Would definitely recommend seeing him when purchasing your vehicle here!!
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October 2023 by Mark Babler
My wife and I have been very pleased with our service experiences at Lupient ever since we started going to Lupient. Ryan and Mike in service have always been very accommodating and professional. We will definitely continue to service and hopefully make all future purchases at Lupient.
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October 2023 by Sylvia Stokes
Very thorough diagnostics. When additional time was needed to complete the work, they dropped me off and picked me up later. They seemed genuinely concerned about the quality of their repairs and the value of my time. By the way, the car runs great!
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September 2023 by The Hurley's
I appreciate the customer experience with our sales consultant. He took the time to meticulously go through details of the vehicle we intend to purchase and worked across dealership leadership, including finance, to align on the purchase price and other parts of the deal.
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September 2023 by Susan H
I am very pleased with my new pre-owned car. I responded to the pop up box when I was looking online. I made an appointment for the next day. My salesman, Jeloni, asked the questions that helped me decide what I needed. I took the car of my choice for a test drive. After Nick in finance helped me, I bought a Buick Encore and drove it home. The car is Sooo smooth and quiet, really a treat. Jim Lupient supports our community (like with the NE pool.) I would highly recommend this dealership, it was a pleasant experience.
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September 2023 by janitta irwin
Michael, Alex great sales team and manager Sarah are all amazing! They took care of my car needs. I left my phone on a Saturday at the car lot and Sarah drove it all the way to my house! Great service and I am a repeat customer
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September 2023 by Randy Swanson
The salesperson Cole was very technical and knew a lot about the vehicle. He was instrumental in getting us this one-of-a-kind vehicle, I think only a few in the entire country with the options we wanted.Nick, in finance, was also very knowledgeable and did a great job on helping get the loan through, purchasing extended warranty and explaining all the paperwork.The entire staff was 5 stars and if there was a 6-star rating they would get one!Very nice clean customer lounge, and pet friendly!
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August 2023 by Alex Conners
Michael D. did an AMAZING job helping me with the purchase of my first car. He is very knowledgeable, honest and so easy to work with. He went above and beyond to make sure I had all the information required to make the best decision for my first car. I highly recommend him for your next car purchase!
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August 2023 by Richard Benson
Terrible, I won't go back and will recommend to others not to also. I had my brakes replaced. When I drove off the lot, a malfunction indicator light was on, on my dash, never been on before since I bought the truck. They told me to bring it back, they'll quickly scan and take a look. Instead, I waited 20+ min, they checked me in, said it would be 1-1.5 hours. After the scan, they said it would be $189 to run a diagnostic. Why didn't this come up when I checked the truck in to do the brakes? Huh. I did not have them run diagnostics, instead went to a local mechanic who charged me $0, took less than 5 min, to diagnose code C025E Brake Sensor Vacuum, which got screwed up when the dealership replaced my brakes. The mechanic charged me nothing to do something less than 5 min and I was set. Dealership was going to charge me an additional $189 for a mistake THEY made. Seems almost like a scam. Poor service, poor mechanics.
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July 2023 by Michael Karels
My first visit to your store since I bought a new car there in 1971. I was not disappointed. I was able to book my service appointment online. I was greeted by a very nice service agent. I waited in a very nice customer lounge while the service was performed. They even washed my vehicle before i checked out. A very satisfying experience.
