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November 2023 by M M
My experience with Borton has been great. Walked in to friendly staff, no appointment needed, and Jake went above and beyond to teach me about the vehicle and available options. Jake was knowledgeable, patient, and took the time to ensure that the XC60 Recharge was the right choice for me. Kathy was helpful and made the financing process quick and painless. Overall stress-free and I am loving my first Volvo.
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November 2023 by Nicole Miller
We are absolutely in love with our XC90, and the buying process was made so much easier by the wonderful Susan Tadewald. She wasn’t pushy (we shopped around a bit), she was patient, explained things well, and she has been incredibly responsive to any and all issues or questions we had when we bought our new car. She even colored with my toddler while I was transferring things from one car to another. All in all a 5 star experience!!
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November 2023 by Sue Schinke
We purchased a Volvo XC60 from the Used Vehicle Inventory at Borton Volvo in Golden Valley. We love our vehicle but had a few glitches in the control screen. Our sales representative, Kevin schedule a service appointmenet for us. I recall in previous years as the owner of a Volvo S80, the service department rolled out the red carpet! Initially, I didn't feel this same special treatment when checking into service. However, Rachel was able to trouble shoot our issues and get the computer working properly. I was happy with the outcome - I do feel that the service department reception and appointment check-in is not as friendly as in previous years. This is one of the reasons I chose to own a Volvo again - I was treated like Royalty every time I came into the dealership or service area. This is what customers want and expect. I hope my next visit leaves me with that 5-star feeling! Volvo's are beautiful and safe vehicles.
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November 2023 by Rob Carlson
We have had very, very good sales assistance from Todd Fuzzey in getting us into the right cars. We alway seem to have a hard time picking the model and the color. Todd has been very patient with us as we work through our decisions. We sought him out as we looked at buying another car as we had such a good experience working with him the first time. And, we have always gotten exceptional service from Brett and the service team. This will be our second XC-60, a 2021 and now a 2024. Thanks to the whole Borton team for the great purchase and ownership experience.
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September 2023 by Raven Bellefleur
I've had a really great experience with this dealership so far! I worked with Gene over on the pre-owned inventory side of things and he was great throughout the entire buying process. I came and test drove a freshly-delivered XC40 and right away, knew I wanted to buy it. The purchasing process itself was relatively hassle-free and I felt thoroughly cared for the entire time. The vehicle I bought needed some minor repairs and detailing, and Gene kindly secured a loaner vehicle for me between the purchase date and pick-up date. Thanks for everything, I am excited to be part of your Volvo family!
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September 2023 by Sam A.
This is a place I dread coming to because of their poor customer service. What they say changes through a conversation as if they are fishing to see how much money they can extract from each interaction. I haven't felt that I can trust any of their employees for several years. But I'm stuck. They're the only place that does factory service in the area.
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September 2023 by SKA
Excellent experience from start to finish. I really lucked out with my salesperson. Joey G was professional, patient, personable and knowledgeable and he worked seamlessly with his manager Mary who made the tail end of the process relatively easy. We were treated extremely well, receiving a fair price and trade in value. Thank you Borton Volvo.
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September 2023 by Alex Wishon
Susan Tadewald was the best Sales Consultant I have ever had over the years with getting a new car! Borton Volvo has also been exceptional compared to other dealerships I have dealt with in the past. Highly recommend Susan and Borton for your first or next Volvo!
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September 2023 by Ali Swanson
Borton is a clean and beautiful dealership.My biggest grievance is semi-comical that a metal credit card fell down this little slot in the front of my xc90 when I was getting gas and now it rattles. The dealership tried to remove the side panels, but were unable to retrieve it. This is more of a cautionary review to not set anything here that could slip through the crack alas it will be a constant annoyance
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August 2023 by Jessica Kolupailo
Gretchen is the BEST salesperson for used cars! My son and I stopped in there on a whim to check out what he might like for a first vehicle. She was so patient and willing to show us everything they had within our price range. We found one that day and the follow up on getting that car ready for us was amazing! She even kept checking on me throughout the process to be sure I was happy. It was a super smooth process and felt very comfortable. It never felt pushy. Thank you Gretchen!!!
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August 2023 by Kang Hu
Just bought my XC90 2018 from here yesterday, very excited!The experience is quite different from my previous ones on buying cars so I'd like to write it down. I can tell you this Kevin guy is special!We reached out to Kevin three months ago and told him our target, mileage and year, nothing special as for a used car. During the time, he responded us several times and told us that he has not found the right car for us yet and he simply does not want to sell us a car "just as one of the those cars", that's his words.Last week, he called us, says, "this one it is"! We rushed to Bordon and totally got convinced, this one IS IT! It basically has every thing we want, only better if not. Kevin spent decent time to explain why he had to wait so long, and why he believes this one is the right one for us. We all felt the same way that this car stands out of all others, it is just so unique and truly not "just one of the those cars".I want to say getting a good car is as important as getting a good house, cause they both gonna stay a long time with you everyday. You need a right person to find the right stuff. I'm glad we have Kevin there doing all these home work for us, for almost three months, and It only took us three days to bring the car back home!
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July 2023 by Chad Smith
Jake and David were great to deal with while we purchased our first Volvo, XC40 Recharge. They were friendly and answered any questions we had. No pressure buying experience. Would definitely think of Borton Volvo again for our next car purchase.
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June 2023 by Gina Lamoureux Carlson
After car shopping for a few weeks, I stopped at Borton for a quick look thinking I would do my due diligence and check the Volvo off of my list. A few hours later, I left with an XC90 and couldn't be happier. The vehicle meets all of the requirements I had been looking for and it drives like a dream.Our overall experience with Borton and Jake (our salesperson) was fantastic. Jake and his team were knowledgeable, efficient, kind, and professional. I would highly recommend Jake and Borton Volvo!!
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June 2023 by Kelly Gannon
I recently purchased my 3rd Volvo from Borton Volvo and had the most amazing experience with Gretchen Tellock. Gretchen and the team at Borton are some of the nicest people to work with though out the car buying experience and beyond. They made the car buying experience so easy and pressure free. Gretchen listened to all my wish list items and found me the most perfect new car! There is a reason we have been going to Borton Volvo for decades now and it continues to exceed our expectations!
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May 2023 by Haley
It has been three weeks since I picked up my 2023 XC60 Recharge. And I cannot express more how much I have enjoyed the experience with Borton Volvo!From the moment I walked into the dealership, I was welcomed and greeted by everyone including Jake Jorgenson. He was amazing from beginning to end, went above and beyond to help me get exactly what I wanted.If you're looking for an attentive, friendly and hard working professional, he is the one! :) He made sure to be there for me whenever I had concerns or questions, even when I reached out to him off business hours. I can't say enough about the help and attention to detail that Jake provided during the sales process and after. His willingness to stay connected is indeed very appreciated.I am extremely happy with my experience and would recommend this dealership and Jake to anyone and everyone!
