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September 2023 by Payton Hopwood
The start of my interaction began with walking the lot and not being greeted by a single soul for 30 min. We finally decided to walk through the front doors a second time and ask to be helped. When we were, Emily greeted us and took my husband and I to her desk to look over some options. I will say she knew her stuff and was knowledgeable. We then test drove one Q5 which went fine. When we got back to her desk to go over more details and value my trade, they offered me $5k less than a previous dealership had offered and cited the hail damage I had that I said would be fixed. The manager who drove my vehicle, Chris, and came back with an offer was rude and aggressive as well. Emily then flipped a switch very quickly making comments like “we don’t value or see your car as a profit”, “we have higher standards than anyone else”, “just go sell it to another dealership then”, “just take a loss and make the process easier”. Her tone became angrier and angrier and she was snickering and snarling with every word for 10 minutes straight. My husband and I had to bite our tongues and we left the papers on the desk and walked out. Will not be returning to this location.
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September 2023 by Gregory T. Wilkins
I have been coming here for 15 years and appreciate their honesty. Their commitment to customer service is excellent, and I value them tremendously. In fact, when I was traveling in NC a year ago, I had work done at another Audi dealership. I thought the work was below standard because they broke my hood release and then tried to lie about it. They also insisted I had an oil leak (whigh I did not). I immediately called Audi Minneapolis. They provided me excellent feedback on how I should proceed. When I came back to Minnesota, Audi Minneapolis helped me get my vehicle back in order. THANK YOU!
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September 2023 by Melbye Jess
I had the best experience with Audi Minneapolis’ service department. Helped immediately, flexible and accommodating to my schedule, kind, clear and efficient. I cannot recommend them more. Neal Sims (Service Advisor) is exquisite!
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September 2023 by Tea Washington
I will never walk in the door of this dealership again. It was the worst experience of my life. Let me be clear the sales people were amazing. I worked with 2 different sales people and they were both great. However, the business manager Monica was extremely rude and disrespectful. I told her I wanted to think about it but I refuse to spend my money here. She was condescending and talked to me like I was ignorant. I'm sure it had something to do with me being a minority. So sad we still have to face this in 2023.
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September 2023 by Anindya Dasgupta
Our experience at the Audi Minneapolis was great! Our salesperson Emily is very energetic, friendly and answered all our questions satisfactorily as we're new buyers of an EV. Her manager Carl is great to work with and a real professional.Overall, our experience with the staff here has been great and we definitely recommend Audi Minneapolis if you're in the process of buying a nice, luxury EV like the Audi Q4 e-tron quattro.
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September 2023 by michele even
Appreciated the free car wash with my service. However I expect it to be dried off when I leave - same as when I arrived. My service rep came out to dry it off. It kind of seemed like it was an inconvenience for him. An apology and “it’s not a problem” would have merited a five star rating.
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September 2023 by Robert Stingle
Every step of my service appointment was smooth, fast, professional and easy to understand. My technician communicated great, kept me informed of the progress and resolved my issue quickly. I will continue to service my Audi with Audi Minneapolis.
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September 2023 by Dion Warne
I had a great experience with Crystal on Saturday. I popped in during the very busy customer appreciation sale, having never set foot in the dealership before. I was looking for a convertible, within minutes we had completed a test drive. She was very knowledgeable regarding the features of the car and super patient with me while I was trying to decide between two different cars. It was a great experience at Audi Minneapolis, from test drive to final delivery.
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August 2023 by Julia L.
Had this dealership not had the exact car I wanted, I would've never gone through with my purchase here. The business manager (finance) was extremely pushy about their warranty product, over-inflating the price of potential repairs in a pitch for me to buy their warranty. He advised of a $13K turbo repair job that I had another Audi dealer price for me at $4,300. I have had background with cars my entire life, so I knew this was incorrect. I assume he was trying to take advantage of a single young woman buying a vehicle. He was extremely rude and pushy the entire process. I did raise these concerns to management as well and was brushed off and victim blamed as a response.
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August 2023 by Steve Browning
Brent Briggs at Audi Minneapolis has consistently provided a superior service experience to me and my family. Brent has strong Audi/automotive knowledge and expertise, is VERY responsive, finds ways of making things happen, and truly cares. You can fake it once or twice, but he comes through every time—over many years. I highly recommend Brent and the exceptional service experience he delivers as an advisor at Audi Service!
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July 2023 by Raging Panda
We had just got a 2023 Cayenne platinum edition and fell in love with it when we had a test drive which provided by Andre P.!! Already loved driving the Macan but the Cayenne is much better for built in an extra room on the back seat because we have a bigger family!!Love to have Andre as a sale representative who is helpful, care, patient and pleasure to work with!! Would recommend to everyone if you are looking for a high end car and service in the future!!
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July 2023 by Sherry Mcchesney
What a great experience working with Rory at Audi Minneapolis on our very first Audi purchase!! The minute we walked in the door we were greeted and taken care of like family! Rory was very personable, knowledgeable, and was great to work with from the beginning to when we drove our new Q3 off the lot!!I highly recommend working with Rory, and Audi of Minneapolis.
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July 2023 by Vicky Mesenbring
We were very impressed with the entire process of picking up our new Audi Q8. Our salesperson Rory was extremely friendly and knowledgeable. I would highly recommend this location if you're in the market for a new Audi.
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July 2023 by Amanda Alexander
Jeremy Hassler was great to work with! I walked through the car issues and he was up front about what they would look into and why. After the service team checked into the car, he provided each of the options, the cost, and the severity of each.
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June 2023 by Billie Fay
Recently moved from out of state and a week after after moving in, my new vehicle was stolen and totaled. I was on the hunt for a reliable SUV w/ low miles and had the pleasure of working with both Rory and Chris at Audi MN for my Honda CRV. They were both phenomenal! Chris got to work immediately to get the vehicle I wanted ready - even on his day off. Rory was an absolute pleasure to work with. There was no pressure and it was clear they wanted to help me get into whatever worked best for me. They are both extremely communicative, professional, and made the experience of having to buy another vehicle easy and painless. Bonus - - all of their vehicles come equipped with an anti-theft system, which gave me peace of mind. Highly recommend and I will do business here again!