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August 2024 by Stefan Knep
We had a wonderful experience working with 'Jerry's Floor Store'. Communication was excellent, everything from planning to installation went exceptionally well. The granite countertops look beautiful and the installation team was friendly, knowledgeable, and helpful. After installation two minor spots on the countertop needed some work. They came out right away and took care of things. We are very happy with the craftsmanship and the service they provided and would highly recommend 'Jerry's Floor Store'. Thank you George and thank you to your entire team.
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December 2023 by Larz R.
I was told by a boss years ago to remember that I am the face of the company when dealing with the company. in this case, three days before Christmas I was driving and tried to signal and move over to catch an exit ramp. there was room but the car next to me sped up and bumper hugged the car in front of him rather than letting me merge. I shook my head but waited holding up my lane and let the car pass. was a black car with Jerry's Floor Store advertised on it. Eventually that car exited near their store in Spring Lake Park and when I looked over he was giving me the one finger salute. Incredible. if this speaks to the professionalism of this organization and their people. Always treat people like they are potential customers. I won't be...
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July 2023 by Steve I.
Great bunch of people. They seem to be incredibly skilled at what they do. They are also very customer focused. They do excellent work - and really care.
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May 2023 by Jerrit Bromley
Jerry’s Floor Store did an excellent job with our Kitchen and Bathrooms! They helped us with the both the design and installation for our kitchen counters, back splash, bathroom counter and floors. Their team understood our goals and the tasks needed to get our condo remodel done within our timeline.They saved us a ton of money by not having to purchase 2 slabs for our counters! It was super tight but somehow their team was able to squeeze all of our counter pieces for our kitchen and window ledge on 1 slab. Our kitchen turned out great! The installs went smooth and everything turned out perfect, in both our kitchen and bathroom. It was very cool to be able to see every from start to finish. We love the new look in our condo! :)
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April 2023 by JASKARAN SINGH
In Simple words- All Good ??
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November 2022 by John Grotberg
Loved it
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November 2022 by Thomas Machtemes
Lots to choose from
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November 2022 by Sean Sabery
Fantastic workmanship and great pricing.
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October 2022 by Donna Schleeter
Employees were very helpful in solving flooring problem.
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February 2022 by Peter
I had to get new carpet in ‘quickly’ as we needed to get two new stairlifts installed for my wife who can no longer walk safely.I had originally planned to do new oak riser/runners and new railings for the stairs, but just did not have the time before the lifts had to be in, so went with carpet.The installer did an excellent job and was very friendly.And she (so sorry I have forgotten the installers name - that’s quite embarrassing) was VERY forgiving about our adopted dog who decided she needed to bark the whole time while the install was being performed :(Thank you !
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November 2021 by Bruno Gorostieta
Excellent service, ideal for purchasing flooring materials and other materials for remodeling or restoring homes.
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October 2021 by Kristie Jeter
WONDERFUL experience!! I am so in love with my new granite countertop- "mirage white". The finished product far exceeded my expectation, I can't stop looking at it, it's so beautiful!! The quality of work of the installers was really impressive (I'm picky). Brady in the granite shop took the time to discuss each type of granite while choosing a slab so I was confident with my choice. Abigail was lovely to work with!! Very happy customer!!! Thank you!!!
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July 2021 by Sam
Super nice and helpful. Lots of variety and types of flooring. Sell everything from sheet vinyl, luxury vinyl plank, carpet and tile.Great local, family owned place to shop for all you flooring needs.
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July 2021 by Jesse Purcell
We went to jerry's to get countertops and a backsplash. Super unhelpful but they did send us to another place to find the granite we wanted. We fell in love with a slab there. Told the salesman he said to just return to Jerry's and have them call. They took our name and such so the right slab was used. We then brought our sample to Jerry's and showed them the sample of what we wanted and they agreed to contact the granite place and get us a price. Long story short they installed a different slab with a different finish than we asked for. Plus forgot to put a piece of the countertop in and then came out and installed it vertical rather than obvious horizontal. I can't imagine a worse experience with an installer. They will not be doing the backsplash...don't trust them.
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July 2021 by Josh Campbell
We picked out our countertops and Jerry's did the fabrication and install. Their employee who measured our cabinets said in his opinion our island overhang required support brackets. When the countertops were installed the support brackets were not installed, although we were billed for them. When we questioned the brackets we were told that we would be refunded for them not being installed. Our concern wasn't the price of the brackets, but the risk to our expensive quartzite countertop, especially since their employee recommended we use them. I spoke with Dan, who said he thought we agreed to accept a refund for the brackets vs have them installed properly, which was never the case. I asked Dan if shelf bracket type pieces would add adequate support and he said no. I didn't want to make the installers have to do more work, but I politely requested that they return to install the brackets properly. When they arrived, it seemed as though they were primed to talk us out of it. Ultimately I agreed with them that the risk of damaging the countertops was too great and told them to just leave it. The mistake had been made and there was no going back. Upon receiving our remaining invoice, we discovered that the price of the brackets had been removed but a service charge had been added. My wife questioned why we would be charged more after the mistake that started this whole situation was made on their end. After all,, by agreeing it was too risky,, I saved the installers from a serious nightmare of having to remove our large island slab. We have been nothing but patient and understanding through this matter, attempting in every way to keep it amicable and polite. Not once have we received an apology, nor have they admitted fault for failing to install the brackets properly. It isn't about the price of the brackets or service charge. It's principal. It's good business. When you make a mistake, you admit your fault and you don't turn around and charge a service fee. We have worked with countless professionals on our new kitchen remodel, all of whom have been lovely and amazing. This is the ONLY company which is not based in our little community, and I think that says something. It's just business as usual for them, and we are simply another client number in their system. As for the electricians, plumbers, hvac, cabinet makers and others who have worked on this project, we have seen nothing but respect. Fast forward down the line, if our unsupported countertop overhang cracks or breaks, it will only be our insurance agent who will come to to rescue - also local. Be wary of companies who have no vested interest in your community. They have no face to save. No accountability. I will wait and see if they make this right, but am fully prepared to copy and paste this review on the Better Business Bureau as well as Angie's List and other applicable sites. Here's your last chance Jerry's. What will you choose to do? Play it off like you did nothing wrong? Or show us your integrity and take responsibility for this cluster you created?Update : The charge was removed. Unfortunately this doesn't change the fact that they would pull a stunt like that in the first place. Nor does it change the fact that our $8300 countertop project 12" overhang is still not supported properly, per their employee's initial recommendation. In a review from 3 years ago they claim they wish to "make amends" and "improve communication". It seems as though they claim to be improving, but necessarily aren't. It's super disappointing. What was supposed to be an exciting kitchen remodel has turned out amazing, yet we will not forget this encounter.Shop local. Use companies owned an operated by your neighbor's and peers. Accountability and integrity matter...
