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March 2024 by Jessica P
I recently had an incredibly frustrating experience with Jackson Hewitt, particularly with the district manager and employees from a specific location. Unfortunately, my fiancé's state taxes are currently in limbo after one of their employees got fired, and the lack of assistance and accountability from the District Manager has left us deeply dissatisfied.The communication from Jackson Hewitt has been inconsistent and unreliable. Different people from various locations provided information that's conflicting to what the district manager says , making it nearly impossible for my fiancé to get a clear understanding of the situation. This lack of transparency and clarity is unacceptable, especially considering the significant fees we paid—almost $600—in the expectation of a smooth and reliable service.The District Manager, who should be a source of resolution, has been unhelpful and seemingly disinterested in resolving the issue. Promises to get clarification were made but never fulfilled, leaving us with the impression that they are either unable or unwilling to address the problem. It's disheartening to see a company behave in such a manner, especially when their customers are dealing with important financial matters.This experience has left us frustrated, feeling deceived, and questioning the professionalism and integrity of Jackson Hewitt. We expect more from a company that handles our financial matters and pays a premium for their services. Jackson Hewitt, particularly the District Manager at this location, needs to take responsibility, provide accurate information, and actively work towards resolving the issue promptly. The lack of urgency and transparency is disappointing, and I hope Jackson Hewitt can learn from this experience to improve their customer service and accountability in the future. Be better!
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February 2024 by Shanya Mckee
If you go here to file go to Ta’Keila Smither she got me in and out she’s laid back and gets her job done yall im definitely coming back to her
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February 2024 by Zennetta Peters
So my daughter referred me to Ms Takeila to get my taxes done and stop working with HR block last year. I went yesterday for appointment that I scheduled last week for TaKeila and was told she is suspended by the new guy, that she want be back until few months ? and then that same guy with a weird accent was sitting down talking about I can work with him. First off if it's not Takeila me and my family will refuse to work with others. Also instead of keeping people scheduled with her and then you arrive and are told she is gone probably until after tax season or suspended call and advise them of this instead of trying to work off her good name and integrity. I will be making a complaint because no company is supposed to be telling customers that she is suspended, that's not a good look Jackson Hewitt and for wasting my time without informing me ahead of time she was gone and then want me to work with someone who rarely understands anything I was saying. Guess I'll be doing my own taxes cause Jackson Hewitt is almost worse than HR Block then letting the star ⭐ tax preparer go during tax season. Takeila I don't know what's going on but I will not let them utilize your name to keep customers coming? in them doors.
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February 2024 by Ladonna Woodson
I went in to jackson hewitt it was my first time filing my taxes here my tax pro tekelia was very welcoming ! She was very friendly I was very comfortable with her I would highly recommend everyone I know to her because she is great !!! Wish I can leave a hundred Star review !
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December 2023 by Jennell Brantley
It's about that time to make my appointment with the best tax pro in Fridley. Ms Ta'keila's warm personality makes my session a breeze
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April 2023 by Amy Bailey
Takeila was awesome! She got my taxes done so fast and had me shocked of my refund amount. Good looking out and I will definitely refer any friends to her!!
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April 2023 by Shannon Lea
Give it up for Ta’Keila! She was awesome to work with and super knowledgeable! She was personable and professional at the same time!
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April 2023 by Gabriele Uitto
Very happy with the Jackson Hewitt office in Fridley, MN. Our tax professional was very friendly and the service was fast. Would recommend Jackson Hewitt to everyone.
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April 2023 by Melissa LaHoud
Ta'keila was outstanding. My parents went to her to get their taxes done and immediately called me to ensure I go to her to get mine done and I am so glad I did! Not only was she very professional, she was so kind and made me feel comfortable through the process. She is very knowledgeable at what she does and was quick to get my taxes done. Lastly, her communication skills are excellent as she kept me updated throughout the process and was available at anytime I needed her. I would HIGHLY recommend her to anyone and will continue to go to her for my future taxes!
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April 2023 by Ayan Abdullahi
The Jackson Hewitt guarantee assures that they will continue working on your tax returns until you receive the maximum refund you are entitled to, and their support is accessible year-round. Initially, I was doubtful of, but my encounter with Ta'keila Smith, the tax preparer, completely altered my viewpoint. In my estimation, she is the most competent and proficient tax preparer I have ever collaborated worked with. Her customer service is exceptional, and she never rushes you through the process.Thank you Ta'keila.
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April 2023 by Shannon
Give it up for Ta’Keila! She was awesome to work with and super knowledgeable! She was personable and professional at the same time!
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March 2023 by Nick Steele
Ta'keila was phenomenal to work with every step of the way. I had a lot of paperwork and she did great sorting it all out. I recommend her to anyone else.
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March 2023 by Cassalynn Victoria
Ta’keila, I CANNOT THANK YOU ENOUGH! I came to JH because Hand R block completely fumbled my taxes. My situation was difficult because I hadn’t filed taxes in a few years and my child’s father was illegally filing for my son every year and I had no clue. She helped me not only fix the issue BUT I can finally get back the thousands owed to me for not filing for so long. I walked into JH very emotional and on the brink of tears because I thought my situation could not be helped and I walked out of there smiling, with my questions answered and very satisfied. JH WILL FOREVER HAVE ME AND MY FAMILY AS CUSTOMERS! I have recommended Ta’keila to 4 people I know and I am positive they will have a great experience with her as well. I cannot thank Ta’keila enough! She was so professional and knew all the answers. Thank you thank you thank you!!!!
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March 2023 by Katlin Freeberg
Ta'keila was wonderful and quick! She told you what you needed to know and was very accommodating! Would absolutely recommend!
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February 2023 by Clarence Pointer
Ta'keila was great, the atmosphere in her store is very comforable, she is fun and professional, she knows how to multitask and she stays in tune with the other customer while we wait. I love her how does she do it.