“I have a love/hate thing going on with this Home Depot. This has been my main Home Depot shopping location since 1999--15 years. I have a lot of experience at this place. So my credentials are good. I like the fact that this store is never super busy. So it's easy to get in & out. I also know where almost everything is located. Don't make any Special Orders or get any At Home Services unless you want to get screwed up and screwed over. It's also frequently hard to find someone for customer service. And when you DO find them, they don't know anything. On the other hand, there are a few employees who have been here for over 10 years and that are SUPER knowledgeable. I always try to find these people when I have a question. Of course, these are normal people that take breaks and that have days off--so I can't always find them when I really need them. Overall...good with limitations. Come here for what they do best: Buy what's on the shelves, and don't ask any questions or place any orders unless you want headaches. -Daddy Maxx Retro”
“I have never been to this store before, and right off I got the help from everyone who worked there, and from that, I could tell that they knew their job. Unfortunately though I had to reverse my transaction the next day, and I didn’t have 100% trust in what I was told-you will get the full refund, I think the manager, Terry sensed it, and he told me ‘trust the process’, meaning to trust them….sure enough, I got a call, a couple of hrs later and an email from the manager, Amber at millwork Dept, saying that I would receive a full refund. I also noticed that she copied the email to Mr. Terry as well, I am guessing that he wanted to make sure that I was taken care of… this meant a lot to me for various reason which I will not go into…The Menards company should be proud of its employees….people like these are hard to come by theses days…. Thank you, Terry, and Amber.”
“They had the tools I needed on hand, which made me quite happy.. It did take some time to find someone to unlock the cable securing the tool set I wanted; but eventually we got it.”