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November 2023 by Jeff K.
would be nice if they actually had parts before they scheduled service and wasted my time
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October 2023 by Terrance G.
We only get one time to make a lasting impression... nothing to discuss. Just kindly do better
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October 2023 by Stacey L.
I have had a lot of work done on my car there. When I say a lot I mean thousands of dollars done there. I have had my oil changed there many times too. One time I believe they didn't put enough oil in almost causing my engine to blow and I would have had to pay to get my engine fixed luckily it didn't happen. I ask them not to touch any filters except to change my oil. Every time they touch my cab filter something gets into the fan and I have to go back for them to clean that out. The most recent is the final straw that I won't go back. I needed my defrost fixed. I took it in last Monday and they had to order the parts. Which is understandable so I had to bring it in yesterday to get fixed. I was told last Monday it would be a 6 hour job and I would have my car back same day. I got told yesterday they couldn't guarantee it would be finished. Never got a call from the service writer I had to call left a message and never got a call back. They also made me feel like I was a young dumb blonde lady and I am not. I call my dad to run everything by him first before doing stuff. I will NEVER go back.
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October 2023 by Diane K.
Buyer Beware! I bought a used car on September 14th, I noticed an issue during the test drive. I was told that it was a wheel bearing (turned out to be 2), and that they would repair it after purchase. The "repair" was done on September 19th. On September 22nd, the car overheated. I was on Central Ave, so I drove straight to Friendly Chev. I parked and walked into the service area. I spoke to a woman there who was definitely not friendly. I explained the issue, and said that I knew that the car was sold as is, but I only bought the car 8 days ago! She told me that someone could check the coolant level, so I drive into the bay. A man checked said that it had a leak and that it was very low. I asked the woman if they could add coolant, she looked surprised that I even asked. A man filled it, and also added wiper fluid because that was empty, which shows that car fluids aren't checked prior to sale. Luckily, this was an easy fix with a bottle of sealant. Several days ago, the wheel bearing noise came back, even louder, so I made an appt with a trusted mechanic, so I'll feel safe driving the car. Tonight the engine light came on. I have driven the car a total of 376 miles since purchase. I have been driving for over 40 years; I have never before bought a used car that needed repairs almost immediately after driving it off the lot.
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September 2023 by James T.
I have a 2022 trailblazer 4068 miles on it It broke down needing a part they said we can't get or have the part in GM inventory could be months They continue to say they will call me they don't When I bought the car I was told the gas tank would be filled it wasn't Bring it back for weather proofing have your tank close to empty we'll fill it they didn't Salesman EJ put on my license plates with a electric drill 3 times in 7 months the rear plate fell off Had to go to the DMV each time to replace $36 each time no compensation Tired of their not my problem attitude
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August 2023 by T S.
Purchased a seemingly beautiful Yukon back in June. The vehicle has been a money pit since I purchased it. 35 days after getting the vehicle the AC went out (2000). Tires were low on test drive. They filled them and seemed ok. Nope found out 2of the 4 rims were cracked (1500). Called before the 30 day exchange left a message No one called back and could not get ahold of anyone at the dealership that could actually help me. They did not even call back. Avoid your local Friendly Chevrolet scammers. Usually have good luck at dealerships but it appears they were intentionally misleading. In my experience they are ok selling a bad product. DO NOT look for a vehicle here.
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March 2023 by Dana T.
I bought a 2015 Chevrolet suburban on the 7 th of December 2022, I drove it home and when I got home, progressive insurance ad sent me a drivers controller that how Iam driving, it caused the engine light to come on. I took the car to O'Reillys for a free diagnostic it said that one cylinder was missing. I decided that I would get a tuneup when I got the oil changed. but then I started having more trouble , so I took it to a Machanic and they told me that this was going to need a new engine put in because the piston was hitting the crank shaft and causing metal flakes to infest the engine. I have had this truck for 11 weeks I took it back and just left it with the Dealer. they lied to me when they said they checked it out completely and everything was good. I'm going to probably take a hit but I'm not buying a lemon. be careful they are selling bad cars.
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September 2022 by Ron M.
I recently purchased a practically new SUV from the team at Friendly Chevrolet and I have to say they made the whole process very easy . More importantly, their pricing was very competitive and I drove all the way from Madison to pick up the SUV. When I arrived, I was greeted and shown the vehicle I had seen online , we drove the car and it was exactly what we expected, worked perfectly and was super clean. I will have to tell you, it was a pleasure doing business with Friendly and I would certainly do it again. Thanks guys for being such professionals !
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April 2022 by T H.
My mom went and bought a truck from them about 3 months ago and we allready started having problems with it, the proximity sensors from the front of the vehicle started to beep saying we were close to something when nothing is in front of us, it kept doing it every day (and still does) and they told us that they recalibrated it to stop it from beeping, the next day it does again. They also said it's because the rain or snow? For the price my mom paid for it you would only assume that there would be no issues with a truck sensor when it's literally sprinkling out side. Over all the truck is nice and she is happy with the purchase but It almost seems like they just try to get you out of the door as quick as possible with a temporary fix....
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November 2021 by Bill S.
Purchase a used vehicle from them last year, we paid to double their friendly Chevrolet warranty that covered wearable parts for two years. We had one tire go bad on an all-wheel drive vehicle, and they will not replace all three, just the one that's bad. You cannot do that on an all-wheel drive vehicle, must replace all four. The bad one is at 3/32nds of an inch, the recommended replace mint, the other three are at 5/32nds. Really?
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July 2021 by Drew D.
I'm a bit disappointed a bought my truck from them at a decent price. If the market wasn't through the roof it would have been better but I digress it wasn't a bad deal. However about a month into owning my vehicle the whole front dash rattles from loose fasteners and the transmission lags behind, constantly getting a shudder so I have to let off for it to catch up. There were dings and small dents they didn't tell me about and I drove over 500 miles since I was going back home. So much for solid service and technicians. They're pumping vehicles out that aren't built to last. The sales rep Matt was great and very kind and put in a lot of effort to make things right but I'm not impressed with the quality of technicians in there shop. Do NOT recommend there services department.
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February 2021 by Kaye G.
I recently bought a car from the bargain lot last weekend. I am very happy to be a part of the friendly Chevrolet family. These people are really good at what they do and live up to their title "Friendly" I will certainly come back to use their services to update my car whenever I head out for long drives. I really appreciate my sales and the crew that helped me through the process! Thank you, Friendly Chevrolet Fridley! Rosie
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August 2020 by Hunter C.
My vehicle was left unlocked and ran sack and I brought it in do you a engine like it took 5weeks for the parts and dented my truck and won't fix the dent because they said it was already there Alex in the service department is very rude threatening me to take it to another dealership to get my engine like that came on after his crew had my work truck for 5 weeks and one week later the engine light came back on so I brought it back to the manager Alex if the service department and he treated me very rude and didn't want to fix or anything and just wanted to try to get the engine like fixed or turned off again I got a 2016 Chevy Silverado and the truck has nothing been but a lemon since I purchased is 9 months ago and the way the service department is trash they say they will call you back I would never recommend buying a vehicle here and my family has purchased 6 vehicles from this dealership and this is how they treat me absolutely in called for
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August 2020 by Jaimee E.
This establishment is letting an employee wear a confederate flag face mask in the middle of a racial pandemic, and improperly at that, during a health pandemic. It was worn under his nose the entire time, and then when he was actually talking to me, he took it off. Then when he came back to give me an estimate to fix everything that was "wrong" with my car (something I'll definitely be getting a second opinion on; all I asked for was a diagnosis for my exhaust making noise) he asked me if I understood how much three millimeters was. I am a grown woman. I don't care if he didn't mean to come off as sexist, but he definitely did, and it's not okay. I will be taking all future business elsewhere.
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December 2019 by Mark L.
Here is a follow up to my original review. After another 9 days, I still have not received a copy of the safety inspection sheet. I did however get a response to my Yelp review from the general manager of Friendly Chevrolet asking me to call them to discuss the issue. I just checked today and found that that invihas been taken down and is being replaced with a "cookie cutter" response that they will be looking into the details. I will be contacting the general manager today to see if there's any progress. I would like to report that brakes on the Suburban which were reported to be in goo5 shape, according to the "safety inspection" are shot. As I said in my first review, BUYER BEWARE!!! THE SALES MANAGERS CAN NOT BE TRUSTED.
