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February 2024 by Angela Lemarr
AT&T is going to see me in there today because my phone is still on SOS mode and it’s 8:50 in the morning and I can’t make no calls and I’m not paying no $200 a month for service I can’t use I have a child that’s about to have surgery tomorrow I got another child that’s missing right now possibly dead I need my phone service and I’m not paying $200 a month for this service that I can’t use Y’all got me messed up so I’ll see you at the store today and I want a full refund because this is ridiculous
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February 2024 by Lee Kuehn
I was in the store for less than 2 minutes and the music playing was very offensive. In the time I was there the so-called song used the “ f” word 5 times. I left and went to an other store to get my questions.
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February 2024 by Santhi Muniandy-Deisch
My Galaxy S10 was nearing the end of its life and I tried to do an online help but that person did not provide the right information. So I went to the store at central ave. Bryant was assisting me. He was so polite and patient. He went through the current deal with Samsung, walked me through step by step. He set up my phone, did all the data transfer, even put on the case and screen protector for me. My gosh, he saved me a lot of stress. He deserves a raise! I'm so glad he was there to help. I mentioned that him helping was so much better than going online. I will definitely go back to the store if I have more issues. Thank you Bryant!
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February 2024 by sean s.
they try to write down all your info in a note book Apple ID password passcode never go here
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November 2023 by Anthony Kolhoff-George
The guys was sharp and knew all about the business good work
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November 2023 by Monica Droogsma
Amber Nick was very patient and excellent.
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November 2023 by Micah Buyuccan
I went to a different location (St. Anthony) to pre-order the Pixel 8 Pro and transfer services to AT&T, but was basically turned away by the guy there (Mark). I came to this location, and the manager Sammie went wayyyy above and beyond to not only pre-order the phones but also hook me up with the best deals possible. I was seriously about to pull my hair out of frustration from trying to do the process myself initially online and because of my bad experience with the St. Anthony store. But then Sammie made the whole process so seamless and easy at this location, even with my complex situation. I could quite literally worship the ground that Sammie walks on; I was so happy with her customer service and highly impressed with her multi-tasking and people skills. She deserves the world and more for all the effort she puts in to helping customers.
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November 2023 by Aislinn Mills
So I've been dealing with Sammie and she is amazing.I left my phone in a Lyft in August. The driver did not respond for 2 days, so I reported the phone lost/stolen. Asurion said they would send out a new one right away and all I needed to do was activate it, and pay the $250 deductible attached to the regular bill.However, we currently live in an extended stay hotel, and the package, while delivered to the front desk, did not get delivered to us. The Lyft driver finally brought my old phone back after 4 days, but now it was blacklisted from the network and now Asurion refused to send another out. So we headed to the AT&T store, and met Sammie.Sammie understood the situation immediately, and un-blocked my old phone. Unfortunately, it locked again almost immediately, so Sammie went to bat for us with Asurion.It took a month, a loaner phone, a staff member at the hotel finally finding the new phone Asurion had sent a month later, and several visits with Sammie, but the situation is finally resolved. She even helped us make Asurion keep their word about waiving the deductible since the whole situation was so much hassle.TL;DR: Cannot recommend Sammie highly enough. 10/10
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November 2023 by Dan
The manager Sammie was incredibly helpful, knowledgable, and quick. I will be going to this AT&T store from now on! A+ service, cannot recommend enough.
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November 2023 by Larry Wendell
Sammi at Columbia Heights AT&T Store is knowledgeable, quick, and respectful! Best rep we’ve ever worked with.
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September 2023 by Tabitha Moss
Just wanted to say thank you to Sammie. for your help on setting up my Watch and being knowledgeable about other items that will benefit me. Love you Energy.❤️❤️❤️❤️
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August 2023 by mackenzie breheim
I came in a mess with my broken phone but Sammie the manager there was absolutely amazing! She took my broken phone and got me all set up with a new one and took the extra time to help me set it up while helping other customers! The girls here have great attitudes and are more than willing to help with whatever you need. 10/10
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July 2023 by Amber Beam
I believe her name was Sam or Samantha, if I remember correctly. I'm so bad with names. Ahhh!! BUT she was the sweetest! I'm not good with technology despite my age, but she was very patient while I tried to figure out what she was trying to explain to me. I've never had good luck with that sort of thing but she made the experience less frustrating which is difficult because I'm a very hot headed woman! Five stars all the way! :)
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July 2023 by All About Dogs & Cats Ham Lake Mn
They took the time to help me with problems on my phone. Great people!
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July 2023 by Bob Wargin
Amber was great! Explained all my options. Found the bes.t solution
