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August 2024 by Rachel Ranke
Go see Tom!! He is excellent and knows exactly what you’re looking for!
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August 2024 by Holly Gilbertson
Extremely lackluster and bizarre experience. Not sure if I wasn’t taken seriously because I’m young and was there alone, but I went in hoping to make a purchase and the employee who greeted me genuinely could not have been more unhelpful. I mentioned I wanted a pet friendly performance fabric on a small sectional or sofa/ottoman combo and showed a few models I saw online that I liked. He spent most of the time trying to track down the exact models I showed him which ultimately weren’t on the floor yet - ok, no problem. Not dead set on those specific models at all, just wanted to show examples. But instead of showing me similar models, fabric swatches, literally offering ANY alternative options whatsoever, he told me to come back later in the week for the exact models I was looking for and then told me I should just get a 5 year stain warranty instead of a performance fabric. Which, judging by the visibly dirty sofas on the display floor, might be necessary. Regardless, I wanted a performance fabric for durability, not because it’s stain proof, and if he had asked me any questions at all he would have known that. He also vaguely pointed in the direction of one half of the store and told me to “look over there” and then just stood around as I aimlessly wandered around. I went next door to Furniture Mart and had a fantastic experience with outstanding customer service. Since they are owned by the same company, maybe they should teach each other lessons on how and how not to make a sale.
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August 2024 by Wolves1fan
Very friendly no pushy sales staff they let you look on your own and do t follow you around help me get my uncle a nice new couch I recommend it to anyone nice blonde lady helped us but I don't remember her name sorry
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August 2024 by Hasan Parvez
I bought 3 bedrooms, lower and upper level lounge furniture from Ashley Fridley Location and experience was excellent.
Nermin took care of us and provided the best service that we were hoping for. He was always available to answer any questions and also went above and beyond to ensure everything was taken care of.
I visited other furniture stores/outlets in twin cities area and found this one to be the best. I will recommend this store to anyone who is looking to purchase a furniture.
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August 2024 by Denine Taylor
My first time ever at Ashley Furniture was last Saturday. Where have I been?? We went to the Maple Grove location to look at recliners for my son. We did a bit of pre shopping and hunted down a beautiful dual power recliner in chocolate faux leather—the Warnerton.
It has most of the important bells and whistles like separate power foot rest and power head rest, cup holders, a usb port and suitable man cave storage in the armrests for snacks. (Unfortunately, we could find no models that had a microwave under the seat for quick meals…) I guess that’s still my job.
I like the style of this chair: it’s comfy and plush enough to be a real recliner without looking overstuffed. (Mom doesn’t go for that overstuffed look…) In any case, we retired Sam’s second-hand, LazyBoy high leg recliner which looked like a toy chair when Sam poured his 6’2” frame into it. (I never meant to keep that chair as long as I did, but he made it work!)
The chair is being delivered on Wednesday which is perfect. Also, I must mention store manager, Mercedes, who helped us when we needed help and kept us smiling through the entire experience. It was fun! I mean, it’s not every day that a mom gets to buy her son his first, new recliner—not for any special reason other than he just deserves it! Hope he lets me sneak in and watch movies…
Highly recommend Ashley Furniture—as many stars as I can give them! ⭐️⭐️⭐️⭐️⭐️
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August 2024 by Bilisa Abdulahi
Just purchased a mattress couple of Month ago.the one i purchased is medium firm and when i checked it, i didn't like so i asked an ashley customer care for the exchange to the firmer one. They did exchange but it is not what i asked that they brought in.
The softest mattress than the old one i used to had
I told ashley home store that the one they sent me is not what i wanted.
They sent me the technician to take a look at the mattress and after one week thay told me that it is the company standard. That is all they can say.
Please don't get scammed
take your business somewhere else if you can.
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August 2024 by Tasheema Hill-Talabi
So happy my husband and I came into Ashley. Tom explained the type of mattress and the base. He got the job done quick and delivery with in 2 days. We walked out the store happy customers.
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August 2024 by Nick Stadler
Tom S helped us find exactly what we were looking for!
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August 2024 by Donna A
I love how Tom was very helpful and his customer service was very good
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August 2024 by faduma ahmed
Rico did an amazing job and very helpful.
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August 2024 by Jolene Krause
Tom was wonderful to work with, he help us find a beautiful dinning set for our new home and adding some ideas for future needs as well.
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August 2024 by Eddy Guarcas
Muy amable terrivery good service.especially terri.safe and we will be back.thank you terri.
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August 2024 by Geard Fossett
Phenomenal customer service, Tom S was really great!
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August 2024 by Kimberly Guarcas
If you found Tom he is great at his job always he is there for any questions he help us we were looking for a bed queen size mattress and he was very nice and very generous always has a smile in he’s have.
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August 2024 by Spen Hoff
Brady was very, very helpful.
