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July 2024 by Brandie Wagaman
I am a VIP member with Timeless Elements. I have nothing but great things to say about this establishment. Their hospitality, kindness and knowledge about their treatments are amazing. I had my first appointment with Delaney yesterday and she was EXTRAORDINARY! I was scheduled for a dysport and filler appointment. Being new to filler I had many questions and leaned on her knowledge for most of the appointment. She was so kind, patient, and gentle with the injections. I have never loved my face more and will continue to book with Delaney and timeless elements!!!! ? ? ?
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July 2024 by Theresa T
I love everyone here. Welcoming and thoughtful.
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July 2024 by Reign7
I have been a loyal customer of Timeless Elements for over 15 years, consistently receiving excellent service. However, my recent experience in May was deeply disappointing. I received several units of Botox, including some on my jawline. Unfortunately, within 7-10 days, the left side of my jaw and lip became noticeably crooked.
Two weeks after the initial treatment, I returned to Timeless Elements and was seen by Delaney, the Botox injector. Delaney took pictures and initially suggested treating my right side to match my left. After I requested a second opinion, she consulted with Melissa or another senior member and ultimately decided to inject more Botox into the left side, assuring me it would correct the issue. Unfortunately, there has been zero improvement.
Before this meeting, I spoke with the office manager, Kathy, who wanted me to send pictures. I sent the picture as requested, and then they wanted to see me face-to-face. I had to make time and drive to Timelesss Elements again!
When I met with the owner, Melissa, and Kathy, the office manager, for an initial face-to-face meeting, Melissa assessed my face and confirmed the issue. I requested a full refund due to the pain and suffering I experienced, especially as I had to attend a wedding & several graduation parties where I was self-conscious and had to bite on my left lip to smile for photos. Melissa initially claimed the problem would resolve in two weeks, despite it having been over 35 days since the procedure. Her response felt dismissive, and she often over-talked me, using overly technical language instead of straightforward communication.
Additionally, I must express my dissatisfaction with the customer service provided by the office manager, Kathy. Her handling of my concerns was far below the standard I have come to expect from this establishment. Throughout our conversation, Kathy interrupted several times, displaying unprofessional behavior that further added to my frustration.
When I mentioned my intention to write a review, Melissa accused me of intending to slander their business, which was not my goal; I simply wanted to share my honest experience. When she walked away to get a check, she brought up the review again upon her return, making me feel she was more concerned about the potential for a negative review than addressing the issue with my face.
In the end, they only offered a partial refund for the treatment on the lower part of my jaw. I also had a $99 credit due to a previous appointment cancellation because of a family emergency. They had charged my card without informing me, and it was only when I noticed it on my credit card statement that I was made aware of it. Although they eventually refunded this amount, the overall handling of the situation left much to be desired.
Given everything I have gone through, including the discomfort and the unprofessional conduct I encountered, I believe I still deserved a full refund. Despite my long-term loyalty, I have decided to part ways with Timeless Elements. I requested an immediate check to finalize our association, as I will not be returning.
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April 2024 by Mamawarrior
I was hopeful this place could help me. I have broken blood vessels on my face and a couple sun spots. The woman I met with said three different laser would be used for different areas of treatment. She gave me a price and I returned a few weeks later for my first treatment. We decided working on the redness first. I was numbed up and the procedure was done. The woman doing my procedure seemed alouf and unorganized leaving the room twice to get something that should have been in the room already. The procedure was done and I was sent home with some creams. Upon check out the price was moderately more than I was quoted. I was also told small area touch ups would be free.
My second app was for a resurface, again I was numbed up and the procedure was completed. I was sent home with a skin care package for treating the area that was done. Upon getting home I noticed a cream was missing from the package so I had to drive back and pick it up.
My third appointment was treating the redness again. I was told free touch ups prior appointment . Procedure went well and I was sent on my way. Got charged full price no free touch ups!!! I waited a few months before righting this review to give my skin plenty of time to heal.
I am so very unhappy I went through these three treatments and have absolutely zero results in fact I now have more red dots on my face that
were not there before hand. Yes I have used 50spf every day applying a couple times a day and wearing a hat. I have deeper lines and some hyperpigmentation. I am quite unpleased with spending all that money and to be told it would work with no results!
I would not recommend this place do research and find a better spa for any laser treatments.
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February 2024 by Margaret Sipola
I stopped in to buy some skincare products and was pleasantly surprised by the variety of brands and products! The customer service was so friendly and welcoming. I’ll be happy to support this business in the future when in need of more products!
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October 2023 by Gary Long
My wife loves this place. Stopped for a gift card first her time enjoy.
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October 2023 by Kelly Yun
Melissa kills it every single time. Love her so much.
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September 2023 by Scarlet Begonia
I love Timeless Elements! I get the Dysport injections now and again and it easily takes 5 years off my face in just days! I also love their Hydrofacial which leaves my skin smooth and soft making my makeup application look flawless and my skin looking youthful!- Brittany Moore
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September 2023 by Chordcompany1224 rick
The VIP program at Timeless Elements is convenient and money saving...and Danielle provides an expert wonderful facial. Love this spa in Forest Lake!Services: HydraFacial
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September 2023 by Lori Richert
Such a beautiful, relaxing atmosphere with friendly and knowledgeable staff.
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September 2023 by Melissa Gleaves
Love the staff and services! Very professional and the VIP option is great.
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August 2023 by Nancy Benson
I love Timeless Elements. Staff is always friendly and knowledgeable. They always reccomend a way to help me stay within my budget.
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August 2023 by Lindsay Matvick
Their facials are fantastic and the staff is always friendly and makes you feel comfortable. They are also great with consultations. My son had stitches on his face due to a ski accident and Melissa has helped us come up with a plan to treat the scar with both products and laser treatments.
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August 2023 by MiuAyla
I have been a VIP member now for three months? Best decision to take the leap for self care and treat myself. The team members give great advice and suggestions. If you are on the fence about joining… don’t be! ~ Amy Z
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August 2023 by Linda Bannochie
I became a VIP member, because I love how you can walk in and there is no judgment. The level of caring is so important along with doing a great job. I have never been unhappy and I’ve been going there for at least 10 years.
