-
December 2023 by Cortney Swedin
Husband went there two different days with appointments. First day he stood at the counter for 20 minutes without even being acknowledged even though staff saw he was there. Went back a couple weeks later with an appt. Got checked in. Stood there waiting for 40 minutes after the appt time without being seen or having anything said to him again. Will definitely not waste our time going back here again.
-
September 2023 by Mariana Greer
Wish I could give them 0. Absolutely rude. We drove 20 minutes with an appointment only to be told we couldn’t be helped because they’re short staffed..ok fine. I get it but they couldn’t have called beforehand to let us know? We rescheduled and walk in at 4:23 at a 4:20 appointment and we’re told they can’t help us because we’re “very late” there was an unexpected crash or we would’ve been on time. The guy was very rude without any type of apology or customer service. He didn’t even attempt to help us with questions, if we could wait, or anything. He just said we needed to come back the next week for the third time. Never going here again and I recommend you don’t waste your time.
-
July 2023 by Todd Preacher Finney (Papabear)
When I am able to I always go here. They have always been friendly and professional. Fairbo Visionworks will have my business for a long time.
-
April 2023 by Shirley Buecksler
Awesome staff at Visionworks in Faribault! Thank you, Shelly, for your help and especially your honesty in picking out frames! You were more interested in making sure I will be happy with my new glasses than just making a sale, and I truly appreciated that. I look forward to coming back to get them when they're ready, because I know I'm going to love them. You're the best! Thank you. :)
-
December 2022 by Christina Larson
The ladies are always so friendly and helpful! They help us out every time we have any issues! We will definitely keep coming back for glasses.
-
December 2022 by Christina Shade
The ladies are always so friendly and helpful! They help us out every time we have any issues! We will definitely keep coming back for glasses.
-
December 2022 by Jake King
Place is a joke. They don’t take most insurance but won’t tell you that until AFTER your exam. When my girl friend ordered contacts, after two weeks she was told they were back ordered. Come to find out they were never even ordered. to begin with. DO NOT go to them. They are a scam. they will process multiple orders through your insurance and steal your money. I have a lawsuit against them now.
-
October 2022 by Mizo USA
We had an appointment today the 09/24/2022 at 11:20 scheduled with them , they called us about 1h before the appointment and they told us that they don't have a doctor in the office anymore, the lady that work there told us that we better off going somewhere else like Richie or Walmart vision and told us that they probably will never have a doctor in the office going forward, she also added if there was a problem in the eyes they will never be able to figure it out without a doctor.
-
July 2022 by Stephen Mihalik
Vision Works in Faribault is the best. The manager is more than an employee, he has become a friend who knows our family and always does his best to make sure we are happy with our purchase. Every employee is prompt to help us and is equally qualified to assist us. After buying glasses for everyone in the family for many years at this store, we will never go anywhere else.
-
April 2022 by Jamie K.
Great place, very friendly staff,helpful in all the questions that I asked. Very clean love the new layout that it has.
-
February 2022 by Barbara Kletschka
Poor customer service, went for contacts, saw worse out of them than my glasses, no assistance, ignored. Lousy Lousy place to go. Do not recommend.
-
October 2021 by Smok LenguajeLirico
Spend your money elsewhere - this place clearly doesn’t care about their customers. I book my appointment 2 weeks ago and i come 15 min early. My appointment was at 12:20 they said its gonna take 30 more minutes i been here for 1 hour. I don't recommend this place. they Make me drive 20 miles and loosing my time for nothing
-
August 2021 by The Real Mark Anthony Cruz
I went in today and was taken in earlier was treated so great by shelly and Karla. Amazing service, clean and safe. Vision works is setting a great safe environment following the COVID-19 protocols. Very clean and relaxing environment. Thank you vision works staff for making this appointment the best so far. You have my service for life and I am grateful for you’re time. Highly recommend if you don’t believe it , you see for yourself. Amazing service!
-
August 2021 by Jonathan Jankowski
Absolutely terrible customer service experience. Had an appointment booked for weeks, filled out the required forms online and went in for an appointment. Was told by an overly rude employee that because we never called to verify insurance prior to the appointment, despite the insurance being on the paperwork that we filled out ahead of time and that stated nothing about calling, we were turned away. The store was completely empty at the time besides us. This was easily the most disappointing experience I’ve had and am shocked staff like the individual who helped us can be employed in a customer service roll. Spend your money elsewhere - this place clearly doesn’t care about their customers.
-
August 2021 by Kleeberger Rick
Place realy needs to get there stuff together.came all the way here for nothing i guess . Will have to spend my money else where!
